Shelley M.
Google
Disappointing experience with misleading pricing and poor customer service.
This restaurant has long had daily happy hour specials clearly listed on a two-sided chalkboard. Friday has always been fish and chips. That same board, with the prices still written on it, was propped up in the open doorway today, fully visible from our table. I even took a picture of it sitting right there in the entryway, uncovered, not crossed out, not moved out of view from the entrance.
When the bill came, we were charged full price. The server said the new management isn’t honoring happy hour specials anymore and claimed that because the sign wasn’t outside, the price didn’t apply. When I asked for the manager, they repeated the same thing and refused to honor the posted price.
If you’re no longer offering the specials, take the sign down, or at the very least, don’t leave it prominently displayed where customers can reasonably expect those prices to still be valid. It’s disappointing to see a long-standing, neighborhood spot handle something so basic with so little integrity.