Marianne M.
Google
Previous Otto user. Overpriced and under promise. We had them set up our payment portal for our credit card payments. Unbeknownst to us, they set it up against our state laws. In addition, they dramatically increased the merchant charge to us for debit card purchases. Their notification: a one time pop up when I logged in. I was in the middle of an emergency when I logged in, so did not have time to read their notice before clicking past it. Then when we caught the charges, their response was to give the date I logged in to see that. There was NO OTHER FORM of notifications (emails, policy update call or paperwork, etc). Additionally, when we set up a second location, we told them to set it up EXACTLY how our first practice was set up, so we had the option to forward cc fees if we wanted to the client. They did not and when we caught it, they said they needed additional paperwork they never mentioned and took their sweet time getting it corrected. When I asked for a refund of the fees, they refused. They also changed their charging and service policies without notice. We switched to ChckVet, which has more features, better customer service, and is significantly less expensive than Otto. Look elsewhere, particularly for Equine veterinary practices.
