OTTO CAP

As a business owner, customer service and quality of product are two very important characteristics that I value in everything that I do. My sales rep, Alexandra, and the rest of the Otto team, have fulfilled and overdelivered on both of these items. It's been breath of fresh air to work with a representative/team of individuals who enhance your business and make your life easier on a day to day basis. If you are in the hat industry and are looking for a reliable manufacturer, I highly recommend Alexandra and the entire Otto team.

SLOW SHIPPING! I only signed up because it said they ship out blank orders in 2-3 days. My first couple orders took well over a week just to start shipping so I switched companies. So many wonderful companies out there with faster shipping, just do your due diligence and ask around.

We have been doing business with Otto for many years. Many orders have been very large and they always perform. I would like to see them improve providing samples. They seem to always delay sending them for 3-4 days. We always provide our UPS #. Not sure why they lag in this area.

I have been recommending that my customers open accounts with Otto Cap for decades. They are great to work with, offer a very diverse array of products at great prices that are easy to embellish (embroider). Otto Cap has never disappointed and the embroiderers and screenprinters I work with love them.

I can’t understand why a big corporation like Otto Cap is having trouble shipping out orders in a timely manner? For example, you place an order on a Monday and the items don’t ship until 3-4 days later! Other hat wholesalers ship out the orders with in 24 hours , but Otto is on Hawaiian time… literally!! The process needs to be sped up and I’m not just saying just for me, but in general for the whole small business industry.

I wouldn't recommend them . Hat quality is bad faded Fast and the Velcro is bad. The band on the inside folds down when you take it off. That's my experience with 2 hats. Not bad looking at the start tho

I have been waiting for my shipment for past 4 days and still nothing. Also the provided tracking number not bringing anything up to track my package down. I am looking for another company, can't afford to loose customers.

Rude customer service by phone call, we buy I lot from Otto Cap. we never call them, we do all online but today we made a call and we are really disappointed with the customer service.

Great manufacturer! Have been going to them for hats and embroidery supplies for the past 4 years. In these past 4 years they havent let me down. Fast turn around times and great prices. They are always trying to grow and bring in practices that benefit their clients.

Super pro company, I use them with my ricoma embroidery machine which is also a preferred vendor. You can get any color hats, they are also located a little over an hour from my house so I was able to do an emergency pick up. Great company. Great beanies all good happy

Everyone there is always ready to assist me with any of my orders. My orders are always correct and inventory is also.

This place is the best! They treat us very nice on the phone and even better in person. We love buying products from OTTO Caps! Don't miss attending one of their shows, it is awesome! Thanks for everything, Flippin Embroiderys

This store is what I was looking for my husband he was wondering about your company he personally went and came home and said he was going back