Randal B.
Yelp
I really wanted to like this place but I can't recommend it yet. It's like a work in progress. Located off the lobby of the Kissel hotel, the ambiance is really cool on first glimpse. We had reservations that were not needed as there was only one other party there. Upon arrival, it's not clear where to go. They had no greeter or host. If we had not seen pictures on their website, we would have thought it was just a bar. We stood around for a minute or two before the bartender and another employee finished their conversation. We were told to sit anywhere. The bartender asked if we wanted menus and handed us two dinner menus and one drink menu. The drink menu had something greasy or sticky along the side where one might hold it. The tables and seats look cool, but their interior designer made some bad choices. We sat at a table along the side wall that had two chairs and a banquette on the wall. The chairs were comfortable, the bench was not. Because of the size and shape of the chairs made it very hard to get into them because there was not enough room for three tables. They should have just put one chair across from the bench side. How many party of threes do they get? Management should experience getting into these seats. There is zero room to slide a cair out to get in. The large clunky base of the table prevents turning the chair to get in. Seriously, this is an avoidable flaw.
There was a sign on the bar that said "Order Here." We weren't sure if that meant diners or drinkers. After a couple of minutes a server did arrive and ask if we were ready to order, not "would you like to order something to drink?" or "Would you like some water?" The menu was confusing. The "Starters" sounded like entrées. My menu had an item called "Airline Chicken" which does not sound appetizing. Who raves about the chicken served on airlines? My wife's menu called the same thing "Organic Chicken Breast." The side dishes were all $9.00 which seems high for things like fries or potato chips. Someone should review the menu from a guest's perspective.
The drinks were fine, but they brought out my beer (a tasty IPA) quickly, but waited a good 5 minutes for my wife's cocktail. The bar was empty, so this was odd. Our server promptly went on break. Odd time to take a break at 7:30 on a Saturday night.
The food was a mixed result. The burger was perfectly cooked medium-rare and delicious. The fries were also excellent. I ordered the barbecued ribs, which looked great except for being topped with a thick blanket of sauce that was unremarkable. The baby back ribs, a half slab were nice and meaty. Unfortunately, they were not barbecued. I believe they were pre-bolied (a sin) and I think finished in an oven. The cle slaw and cornbread were delicious. When the food came, we had to ask for napkins and silverware. I must say, that one (paper) napkin is not enough for saucy ribs!
Overall, Otto's has potential, but need a lot of fine tuning. I really wanted to like this place. Making the reservation, they asked if it was a special event. We wrote that it was our anniversary. They didn't do or say anything about that. A lot of small mistakes that can be easily fixed. I'll probably come back in a few months to try again.