Parthaa Kundo
Google
I recently visited Oudhyana, the Awadhi cuisine restaurant at the Taj Group hotel. While the food was exceptional and truly lived up to its reputation, our overall experience was disappointing.
Upon arrival, we were initially turned away by the restaurant manager, citing a fully booked restaurant on a Tuesday evening. However, we observed that the restaurant was nearly empty when we arrived at 7:45 PM, and still had several vacant tables when we left 90 minutes later.
The service was subpar, with waiters seemingly inattentive and unresponsive to our requests. Ordering was a challenge, requiring us to raise our voices to get their attention.
A particularly frustrating experience was when we requested a dessert spoon to eat the Shahi Tukda, which took an inexcusable 8-10 minutes to arrive. Despite repeated requests to the waiter and restaurant manager, we were ignored until we raised our voices.
Given the Taj Group's reputation for excellence, this experience fell short of expectations. While the food was outstanding, the service and overall experience require significant improvement.