Fabiola Rodriguez
Google
The place is truly beautiful and magical—the tree cabins are incredible. We really enjoyed our stay and would likely return. However, I do NOT recommend participating in the extra activities they offer, as they are not prepared for emergencies.
We decided to try the horseback riding activity. Everything was going well during the ride, and toward the end, the guide told us we would gallop a little. She said that if we wanted to go slower, we just had to pull the reins to reduce the speed. That’s exactly what my husband did, but his horse started jumping uncontrollably. He was thrown off and landed on his right side, losing his breath and complaining about pain in his ribs.
The guide approached him and started searching through her bag—I assumed she was calling for help, since we had seen golf carts around the property. But instead, she simply asked if he was okay and if he could get up. It took him a while to recover and stand, and all she did was offer him her horse, which he accepted.
It’s important to mention that our 11-year-old daughter was with us, and she was frightened and said she didn’t want to continue. I tried to calm her and reassured her that we wouldn’t gallop anymore. After about 10 more minutes of riding, we returned to the check-in area, where they only asked my husband to fill out an injury report.
I went into the reception and requested medical assistance. Although he seemed okay, he was still shaken and clearly injured. All they offered was an ice pack. He asked for ibuprofen, but they didn’t have any, so they gave him Tylenol instead. The property has no medical insurance, no onsite medical service, and no paramedics.
My husband told them we would see a doctor, but if we couldn’t cover the costs through our insurance, we would contact them. However, the staff didn’t give a clear or reassuring response that showed any intention to take responsibility.
We know this kind of activity comes with some risk, especially around animals, which can be unpredictable. Just a heads-up—this place doesn’t have proper safety protocols or medical services, so it’s really not worth taking any extra risks. Stay safe!