Mirea Hayman
Google
Update: I just wanted to provide an update for future customers. I was contacted regarding my recent experience, and he was very apologetic. He made a genuine effort to correct the issue, and I’m pleased to share that the online menu has now been updated to avoid any future confusion. As I mentioned before, I’m typically used to having a pleasant experience when I visit, and I hope this was just a one-off situation
I’ve been a fan of Owlbear for a while, but after my most recent visit, I’m not sure I’ll be back. The food has always been delicious in the past, but this time was a huge disappointment. I made the mistake of ordering off the online menu instead of in-store, and the menu was updated. The bowl I received was lacking in both flavor and presentation, which was a stark contrast to what I had come to expect.
The potatoes(it used to be sweet potatoes) were undercooked and crunchy and the sunny side eggs were overcooked. The kale, which appeared to be arugula due to stems, were more stems than greens and there was maybe 2 drops of chimichurri sauce. Everything was just lacking for a $15 breakfast bowl. When I returned to the restaurant to voice my concerns(to be fair, I only informed them of the potatoes and handed them the bowl), I was informed of the menu change, but that didn’t excuse the quality of the food. As a “fix,” they simply added more undercooked potatoes on top of my original bowl, which did little to improve the dish.
To top it all off, when I went back to my car and came in to check on my order, I found my to-go box sitting open on a table by the door. It wasn’t even held behind the counter or sealed properly. It was just left unsupervised, which was an incredibly careless move.
Overall, this last experience left a really bad impression. I had hoped for better, especially after several enjoyable visits, but this visit was a letdown in both food and service.