Taylor C.
Yelp
I've avoided giving this review in hopes that they'd get their act together but that hasn't happened. I've been a customer here since their soft opening days a couple years ago and have had horrible experiences ever since.
During that time, I preordered cinnamon rolls for Thanksgiving morning. Upon arrival for pick up, they tell me they've accidentally given away the icing for my cinnamon rolls, which is like the most important part. Being a holiday, I'm now in a bind.
Wanting to give them another try, I preordered a custom cake for a friend's engagement party. Upon arriving for pickup, they tell me they don't have a box for the cake and I'll have to carry it out without one. I tell them this is unacceptable and they say, "Well, we shouldn't have taken this order to begin with." That's not my problem. You did take the order and my money. The baker shows up, reeking of weed, and then offers to go buy a box for the cake. It was delicious but boy, what an ordeal.
I could go on but overall, the service is hit or miss, but usually a miss. They are inconsistent with their offering, even when they've communicated what will be offered on which days. So, you show up only to find they don't have what they say they will have. And that happens more often than not. This lack of commitment even extends to the farmers market. When Forest and Flour left the Los Gatos Farmers Market, OY! took their spot only to stop showing up on Sunday's without letting anyone know. And by anyone I mean the market manager. When I came in to ask why they've stopped coming to the market, they said, "Oh, it's just too hard."
I've really hoped for the best with this place but we vote with our dollars and I'm no longer willing to support this bakery or this owner.