B2B I.T. Solutions
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Restaurant:
Oyster River Rooftop
Located at the top of the Marriot
600 US-41
Palmetto, FL 34221
(941) 304-3514
Main Question:
Is the food worth the price?
Answer: Not even a little bit and BUYER BEWARE warnings inside this review.
Wait Time: There was no wait time, but we almost did not get in because we did not have reservations.
Food:
Pros
The lemons were good.
There wasn't anything that I enjoyed about the meal that made it worth $350.00 for 2 people.
Cons
The steak was not cooked correctly being both over cooked on the edges and undercooked in the middle at the same time. This was supposed to be a Wagyu beef steak and we were charged the price for Wagyu. I showed the pictures to a connoisseur of beef and he tells me the restaurant was dishonest and what they served me and charged me for was not Wagyu beef. He showed me Wagyu beef and explained the difference and states without a doubt, I was not served Wagyu beef.
The pate was extremely salty.
The beef carpaccio was drenched in oil so much my guest made a comment to the server there was more oil on this beef carpaccio than what they found in Diddy's mansion.
The bread came out burnt.
Some of the dishes were so small, it made it impossible to enjoy.
Some of the dishes were inedible.
The dessert was big, beautiful in appearance, but so sweet that by the time half of it was completed, it was very difficult to try to eat the rest of it.
Atmosphere: This was okay, but one side overlooks a construction area, the other side overlooks a parking lot. The water is nice to look at though. It was quiet.
Cleanliness:
Everything was very clean down to the floors in the bathroom.
Service: The service was outstanding. We really liked our server. This is what would have saved this restaurant from a 1 star to a 2 star restaurant, at best, if it wasn't for the apparent dishonesty listed in this review.
Price:
It was $350.00 for 2 people to eat there and we do not drink alcohol.
Recommended: No, I do not recommend this restaurant. If you want to pay for an overpriced meal that you can appreciate, go to the Ritz Carlton in downtown Sarasota.
Comments:
The manager and chef came to greet me. I informed them about my intention to write the review based on my experience, showed them my viewers and spoke with them. The chef requested I not write this review because they wanted to invite me back for a second chance. They stated they had untrained personnel at the time we were eating and they were changing the menus within a couple of weeks.
They have my contact information and promised they would contact me back after Valentine's Day. It has been over 2 weeks since Valentines Day has passed without contact. I must surmise they only asked me to hold off so that I wouldn't write the review before Valentines Day and had no intention of contacting me back.
Therefore, due to the dishonesty in both what appears to be in the steak I was served and in their offer, I have marked this down from what the rating of a 2 star review solely based on the server to a 1 star review and a cautionary BUYER BEWARE.
Reading over the other reviews and responses, it appears they have used the "we've changed our menu line before in their responses", but I do commend them for not providing cookie cutter responses.
Official response to a consumer:
Hi Rob,
We want to deeply apologize for this experience that you had at Oyster River. We are constantly trying to improve and make adjustments that cater to the needs of our guests and all of this feedback is important for us and the growth of the restaurant. We have since made some very positive changes with our menu and we hope that we can serve you again soon to have a more positive experience.
Best Regards,
The Management Team