Pacific Oaks Medical Group

No- I’m sorry but you didn’t change my appointment with my consent. You then blamed me but i have text to confirm the appointment. Time stamped today! I filled out the paperwork online. Then they can’t see me. I researched the doctor I wanted. Don’t bother. They blamed me. Ok so yes the schedulers need some updating. But the doctor and allergist were spot on. I recommend doctor O’Brien and team! Did you know you can literally be allergic to everything? Also Doc O’Brien was absolutely wonderful, personable and listened to me.

This was my first visiting Dr. Tellez at Pacific Oaks as I just changed my medical insurance and needed a new primary care physician. He and the front office staff were fantastic. It was easy to check in. The wait time wasn’t long and I was kindly greeted by who I believe was the assisting nurse who took my vitals/did my lab work. Dr. Tellez listened to all of my current concerns and offered various solutions for everything. I’m definitely looking forward to my next appointment with him. :) Oh and there’s plenty of metered parking out front and you can pay online to add more time.

Will is an excellent Physicians Assistant. Professional, personable and knowledgeable. I’ve been with Pacific Oaks several decades now and couldn’t be happier. (Lou is also great at the front desk)!

Check in updated my records. I didn’t wait long at all to be taken to an examination room. Nurse promptly took my vitals and could not have been nicer. After my consultation check out was very quick and efficient. Everyone I’m Iwas very nice. I couldn’t have had a better visit.

Really great practice - I see Dr O’Brien and D Boyd and they’re both fantastic. Excellent service and care. I highly recommend if you’re looking for a PCP.

Incompetent staff that can’t handle even the most basic of tasks, yet they feel they provide the level of service to charge an annual fee. For example, they took copay payment for an appointment upfront and failed to refund me after the appointment was canceled services were not rendered. I’ve been chasing their office around for the refund ever since - after multiple phone calls, still no refund. Are you really going to trust these people with your health?

I am and have always felt in very capable hands with all the doctors and medical staff at POMG. . Will Flores as offers compassion and through care. He take time of listen to my concerns and reacts accordingly.

pac oaks used to be great, not anymore, money grabbing, nickel and diming, 1.45 hrs waiting to see doc, cost a firune in parking no validation no apology, appointments mix up no apology , was charged $10 for a signature . if it was t for Will Flores i would find somewhere else, i've been following Will for many years

Dr. Tellez has a charming and relaxing manner of care, even during telemedicine calls. Today, I left the call feeling energized and proud to be cared for by him and the entire group at Pacific Oaks Medical Group. In a city as large as this one, that is no small task.

Always such an excellent service. I have seen Dr. Tellez for a couple of years and he is always real and offers great care.

Dr. Davies care team were excellent and attentive. Dr. Davies took the time to listen to my concerns and explained what the next step should be in my care.

I highly recommend Dr Joseph. I'm extremely impressed with Dr. Joseph and his staff is equally impressive. Their knowledge is fantastic, but he has exceptional bedside manners and shows and explains precisely what is happening and what the results will be. I went in for an ankle injury exam that I sustained years ago that ultimately was mis-diagnosed by another doctor. An MRI indicated substantial tears on all 3 outer ligaments. We scheduled the surgery and went through various pre-op exams due to my age. Surgery went great. I utilized PRP to help with the recovery, which I recommend. We all just need to find out why our insurance, such as UHC, doesn't cover it. My recovery pain was manageable. I was in a boot for about 4 weeks and stitches in for five because of the surgery location. The recommendations for a wash boot and knee scooter was a game changer to help keep mobile and clean.

I found myself at Pacific Oaks Medical Group as my partner sees Dr. Jack O'Brien and has had a great experience with him and the team there. I even popped into one of his appts and got to witness the thorough and friendly care. I had my first appointment today with David Boyd and it was a great experience. He tuned in to my medical history and my present and future concerns with curiosity, professionalism, and kindness. He made recommendations that made sense and delivered those ideas graciously. The woman who did my bloodwork was nice and did everything gently! I feel like I am in good hands. Thank you!

I've been seeing Dr. William Flores for over 10 years, and I can honestly say he's one of the best doctors I've ever had. Throughout the years, he has consistently provided compassionate, thoughtful, and thorough care. From day one, he made me feel comfortable and listened to, and that has never changed. He takes his time during appointments, explains things in a way that's easy to understand, and always makes sure all my questions are answered. Dr. Flores truly cares about his patients as individuals. He's not only professional and knowledgeable, but also kind and approachable, which makes every visit a positive experience. Nurse/Physician Assistant Emily is always warm, friendly, and incredibly attentive. she makes every visit feel easy and comfortable. Her kindness and professionalism truly stand out, and she goes above and beyond to make patients feel cared for. The staff at pacific oaks is friendly, helpful, and always respectful of your time. The office itself is clean and well-organized, and scheduling appointments is always easy. After 10 years of care, I completely trust his judgment and recommendations. It's rare to find a doctor who is both excellent in his medical practice and genuinely kind.

Very Professional Medical Group , from staff to the Doctors. Dr Marcus Tellez is one of the top tier Primary Care Doctors in Beverly Hills . I highly recommend this Doctor and the staff at Pacific Oaks Medical Group.

Efficient,impeccable execution, and bedside care. Dr Tellez puts his patients first. When it comes to investigating what's the best practices for the needs of his patients are unmatched.

Doctor was amazing, gentle hands for a crybaby like me! I was not ready to hear all the things wrong with my foot, but was glad that he had a plan to make it better.

Thank you so much, my dads initial consultation went great. I appreciate your patience and support.

It is very difficult to get a return call from this business I wasn't sure why I had a visit with Nurse Boyd today. I was 6 minutes late that is my fault I wanted to talk about Trezipitide but there wasn't time to talk about it much He is a pretty focused guy and seems to want to get his own agenda done and move onto the next patient I made another appointment with a Dr who has a bit more personal touch But he is knowledgeable and effective

I wrote back in 2018 of my satisfaction w/ Dr. Scarsella, who has since passed away. Afterwards I had good experiences w/ Dr. Alijajian, who now left to work with APLA heath. Presently, I really enjoy the professionalism and kindness of Dr. Tellez. They're three-for-three in my book... and I'm a healthcare administrator, so I've seen how good and how bad medical providers can be. I've had three good ones in a row at Pacific Oaks. And Lou, at the front desk, is fantastic too.

Marcus Tellez and staff are amazing.. I never have to wait very long after I check in for my appointment and always given the best care.. : ))

Amazing as always, Dr. David Boyd is outstanding at his job. I recently had a telehealth call with him and it went great! he listened, answered questions and made important suggestions during our conversation. He works in a friendly positive clinic that resonated during our teleheath call. If your in need of great health care, Pasific Oaks Medical Group is my situation.

Top notch care and knowledge. Always impressed by the their courteous and efficient nature. Thank you

Absolute pleasure to deal with Pacific Oaks, and your staff. Dr. Davies has been looking after me for years, and has given me a chance at having a fairly decent life while suffering from intractable pain. I would highly recommend him to anyone in need of brilliant evaluation of their issues, and compassionate treatment. On top of that if you have to visit the Office or call, they are the most welcoming and compassionate staff I have ever dealt with. You will get excellent care, and your needs will be answered with compassion and intelligence. I am so grateful I am being taken care of by this excellent Medical group. James B Hughes (Jimmy) 5/8/25 As always an excellent visit with Dr. Davies, and continued support of my issues, keeps me functioning the best i can. I continue to highly recommend Pacific Oaks and its wonder staff. All the best Jimmy Hughes

Will Flores has been my Dr asst at POMG for more than 8 years. The level of care and follow up has remained consistent with him in all those years. However I've been with POMG for more than 30 years. Needless to say they have my trust.

Professionalism is second to none. Follow up & communications via efficient electronic mediums and human phone calls. Any necessity to reach my doc outside of the scheduled appointment (during business hours) goes through skilled staff who accurately, timely & professionally handle inquiries incredibly quickly. Highly recommend this office.

The type of care I receive is personalized. The care quality of the staff and Doctor is crucial to my well being.My experience with the office staff upon check , review and check out was quick and easy. Thank you

I'm still getting the runaround from this office for a $94 refund. I just spoke with them and they said the refund request was sent in on 4/8 and so I shouldn't follow up with them for at least two weeks. My first call to them was on 3/17 - so it took three weeks for them to even submit the request and they're telling me to not follow up with them for at least two weeks? Again, avoid this office...it's not worth the hassle.

I love the care and attention that Pacific Oaks has given me over the years. Dr. Scarsella was my doctor for many years and since his passing I have seen Will Flores who I value a great deal due to his attention to detail and the care he shows each time I visit. Cannot thank him enough for his expertise and support. Mark Sheldon

Thank God for Dr. Will. He is thorough and knowledgeable. I trust him and believe in him and his wisdom. He cares and makes life that much more better.

As a long term patient of Will Flores PA, I am flabbergasted . Front desk made an error in appointments and never accept responsibility , when questioned they were rude. .the last couple of appointments I had to wait 2+ hrs, I voiced my opinion to Will Flores, I'm also not happy with the nickel and diming , $10 for a signature pulease. So, yesterday I recieved mail form pac oaks, they dropped me, as Will Flores wrote, "we no longer have a therapeutic relationship" Seriously we are not allowed to voice our concerns. I can't even call , they have blocked me on the phone lines. If this is how they treat a patient of many many years, I've been followimg Will from office to office at least 15 yrs, I thought we were friends .

Pacific Oaks has such great staff. Starting with receptionist always polite and understanding. They do try to help when they are able whenever life happens. I primarily see Will Flores love how detail he is when I see him in person and telemed. It helps that he gives you options that help with your needs. Love all the type of care that doctors bring.

Dr Joseph and his team went above and beyond when came to providing care for me. Had a great experience from my first visit all the way until my last visit. Dr joseph is very understanding, patient, compassionate, listened to my concerns answered all my questions. Type of care he provides is like no other provider I've seen. One of if not the best Podiatrist Surgeon around orange county. If your looking for a dr to listen to your needs, answer all your questions, go above and beyond no matter what situation you may be in he is your guy. Thank you doc for helping me get back to the life I was once I had. You're the best.

I've been a long time patient of Pac Oaks and for the past several years have been seen by Will Flores. Will is a dream practitioner: kind, attentive, knowledgeable - just brilliant at what he does. Wonderful man - wonderful practice. Can't say enough and express enough gratitude.

I've been a patient at Pacific Oaks since 1994. I've always received the excellent, caring healthcare from Pacific Oaks and hope the trend continues in the future. I'm not so keen on their new appointment system and I definitely expect someone to pick up the phone when I call. This really bothers me and I hope they move on from that strategy because it is bad. Niggles aside, I am happy with the care I receive but hope they can make it easier for patients to contact them in the future.

I have been seeing Dr. Jack O'Brien for approximately two years now. He is without a doubt the best provider I have ever had. He is professional knowledgeable, and extremely caring. He really takes his time and is concerned about his patient's health and welfare. he is a true asset to the Pacific Oaks Medical Group.

Dr. O'Brien was professional, funny, & very clear regarding treatment for me as a newly minted senior citizen. The office was clean & upbeat & I didn't even have to wait. He made going to the doctor, actually something to look forward to.

David Boyd is the most caring, understanding, non-judgmental medical professional ever. Ty Geltmaker

Great office experience! Love Dr O'Brien. He and his staff listens to you and provides excellent care. Dr. O'Brien takes the time to really listen--something that's sadly rare these days. They never rush appointments, and always make sure I fully understand my diagnosis, treatment options, and any next steps. What I appreciate most is their ability to explain complex medical information in a way that's easy to grasp, without ever sounding condescending. Their bedside manner is calm, compassionate, and reassuring. I've come in feeling anxious or uncertain, and left feeling supported and empowered. The office staff is also friendly, professional, and efficient. I've never had an issue with scheduling, billing, or getting a message through. Whether you're managing a chronic condition or just in need of a trustworthy, proactive doctor, I can't recommend Dr. O'Brien highly enough. They've made a huge difference in my life, and I'm genuinely grateful to be in their care.

Dr O'brien is the best. Warm welcoming and informative. I'm very satisfied with the care I receive at Pacific Oaks. The whole staff is amazing.

Jacob Cohen has been treating me with acupuncture for years. Helped me through a terrible accident. And now I'm on more of a maintenance schedule. He's very knowledgeable and caring.

I am so proud that Dr Tellez is MY doctor, he is so caring, takes his precious time to listen carefully and answers questions & my concerns. May dear God continue to bless him so he can keep taking care of me till I am 101 :) Also there is nothing to improv more in your office, the nurses and staff are great and Dr Tellez is the BEST and good looking too. :)

Kind, considerate, knowledgeable beyond words and current on all this medical. The people at Pacific Oaks Medical ROCK!

Dr. O'Brien was great, friendly, conscientious, knowledgeable and made feel relaxed. It was honestly quite a good surprise, as I have had some not great experiences elsewhere. The support technicians were also friendly and great at their respective job. All in all a wonderful experience.

While I really enjoyed my care from David Boyd, I wouldn't recommend this medical office due to their messy, messy billing department, which by the way is just an outsourced low wage off shore call center. Incredibly infuriating to raise billing problems and concerns with. Just read all the other low star reviews about their billing dept and stay away. They WILL mess up for your billing and they WILL be virtually impossible to get a hold of or communicate properly with. Not worth the headache. After a year with them I am finding new care.

I can't say enough wonderful things about Dr. Robert Joseph and his team. I brought my daughter Sophia in after she ripped out an ingrown toenail, which led to a painful infection. She was scared and in a lot of discomfort, and as a mom, I just wanted her to be seen quickly and cared for properly. Dr. Joseph's office got us scheduled immediately -- I was shocked at how fast they made it happen! When we arrived, there was absolutely no wait time. We went straight from check-in to the exam room, which was such a relief with a nervous child. Dr. Joseph was incredible with her -- gentle, patient, and so attentive. He explained everything in a way she could understand, and his calm, reassuring demeanor made all the difference. Sophia left smiling, and I left feeling incredibly grateful. If you're looking for a physician who truly cares and provides exceptional care, I can't recommend Dr. Joseph enough. He's a gem!

As a new patient I have nothing but wonderful things to say about Pacific Oaks Medical Group and DO O'Brian in particular. You are warmly welcomed by the amazing reception when you first walk in. I have not had to wait long to be called in, the medical staff are friendly and kind, immediately putting one at ease. Once roomed, I did not have to wait long to see my doctor. I see DO O'Brian for primary care but the quality of care he provides is so much more. I feel like I truly have someone advocating for me to be my best and healthiest self. 10/10

Pacific Oaks Medical Group has been taken care of me for over 20 years. They are always attentive and listen to their patients. I highly recommend Dr. Tellez and David Boyd. They are excellent to work with.

Scheduling apt - easy process online and I got to get in quicker than i expected. Office visit - I have been to Dr. Joseph in the past for a separate procedure. Coming back was such a pleasant experience. Dr.Joseph is great at getting to the root cause of your pain/discomfort. He makes the most of your appointment and you can tell he cares about providing relief. He explains things thoroughly and provides a plan to get to the root cause. Office Staff - very caring and welcoming. I was so pleased with my experience that I texted a friend to refer them to dr. joseph before leaving. He is great at what he does and cares about the patient.

I have been going to Pacific Oaks for over 20 years. Dr. Scarsella was my primary care doctor until his passing. He was a wonderful doctor who provided exceptional care for his patients. Dr. O'Brien took over my care and has filled the shoes of Dr. Scarsella seamlessly. He has a friendly bed side manner and has given me confidence that he is managing my health care for optimal results. The front desk has always been professional and courteous.

This was my first visiting Dr. Tellez at Pacific Oaks as I just changed my medical insurance and needed a new primary care physician. He and the front office staff were fantastic. It was easy to check in. The wait time wasn't long and I was kindly greeted by who I believe was the assisting nurse who took my vitals/did my lab work. Dr. Tellez listened to all of my current concerns and offered various solutions for everything. I'm definitely looking forward to my next appointment with him. :) Oh and there's plenty of metered parking out front and you can pay online to add more time.

David is terrific! His specialty is wound care. He explains medical issues and remedies in very understandable language. He is very thorough.

Every time I visit this office, I am reminded of how stress-free medical care can be. This office is so thoughtful - everyone who works here, from the folks at the front desk to the phlebotomist, is sweet and kind. Dr. Tellez is very thorough, kind, smart, and helpful. I've never had a doctor who goes to bat for me with my insurance provider. I feel very lucky to have a GP like this!

I have seen William for 5 visits and know he is covering all my needs. He goes above & beyond my expectations. These last 5 years have been extremely challenging and every time I am heard. Finally, I know I can get back to work at least part time, hopefully by the end of the year.

Dr. Joseph has been absolutely amazing. I definitely did not ask to be in a position to have to see him, so after a nasty injury, he was a real blessing. He's not only confident, super passionate and great at what he does, he truly cares. I don't feel like a burden or a number and have been telling friends and family to see him if they ever need the best care because I am beyond grateful.

Dr.Marcus Tellez is our primary care doctor. He's very professional , he takes his time with his patience, we highly recommend him as the best doctor in Beverly Hills. We always receive excellent care from the Pacific Oaks Medical Group. Alan B.and Gilberth S.

The entire staff is so easy to be around, they really seem to love their jobs which says so much. Doc shows genuine concern and gives me options when it come to handling my issues. Thanks Pacific Oaks!!