Paciugo Gelato Caffè

Paciugo Gelato Caffè is an absolute gem despite the long lines--it's worth every minute of the wait. I've been coming here for 12 years, and each visit reaffirms why I keep coming back. The staff is incredibly friendly and skilled; they always know just how to serve up the perfect scoop of gelato or blend a delicious milkshake. Even on days when we're loaded with shopping bags and can't handle scooping ice cream ourselves, they're quick to offer help without hesitation. The flavors here are not just good; they're refined and absolutely delightful. This place stands out not only for its incredible gelato but also for its impeccable cleanliness--it's easily one of the cleanest spots I've encountered. Paciugo Gelato Caffè has truly set a high standard for ice cream places. If you're looking for a memorable treat in a welcoming environment, this is hands down one of the best choices you can make.

Underwhelming Flavors, Especially for Gelato I was honestly disappointed by the flavors at Paciugo. I ordered the raspberry cheesecake and one other flavor (which I can’t even recall now — that’s how forgettable it was). The cheesecake especially lacked depth and richness — I’ve had better from grocery store brands, which surprised me for a gelato café. I wanted to love it, but sadly, this experience didn’t match the charm or bold flavor I usually associate with gelato. Maybe it was an off day, but I left underwhelmed.

Delicious gelato at Paciugo in NorthPark Mall! Creamy, rich flavors like tiramisù and dark chocolate, plus friendly staff who let you sample before choosing. Perfect sweet treat while shopping!

First off, they close later than the time stated. While this isn’t the employees fault, the way they handled it was very unprofessional. We were in line (2 Panda Express employees were in front of us) at maybe around 8:58, we stood and waited because the two people in front of us wanted to try samples and were taking their time. She then tells us at 9:02 that they can’t serve us because they were closed, mind you we were in line for a while and the two in front of us were still trying testers. So we walk away disappointed because the rest of our family (who ordered about 10 minutes before us) had ice cream but we didn’t. We figured it was just bad luck with timing, come to find out at around 9:05 they served the two that were in front of us. I’m support disappointed with the double standards they had in that moment, because we were ready to order and stood there waiting for the other two just for us to not be deserved, but those two were after closing. Also not to forget the workers had attitude while telling us they were closed. The workers who worked Saturday evening were very disappointing, and need better training on how to handle situations like these.

Do not come at 8:55 pm they will not serve you... eventhough says closing at 10 pm. Go to Eataly Dallas better ice cream and they really close at 10 pm. Any flavor. 🤣😉👍💪☝️🙏

Very good Gelato and the owner/manager was wonderful! He opened to serve my friend and I even though he had closed. Customer service makes or breaks it for me. Definitely give this place a try. The Gelato is great!!

The workers full of attitudes 😒 🙄 this is my second time.My children loved there ice cream 🍦

Good selection of flavors, friendly staff. If you don’t show up 10 minutes until closing you probably won’t get denied. Employees want to go home. Quit thinking you’re entitled.