Maxceen A.
Yelp
There is absolutely NOTHING glamorous about this place, except for the location (right on the lake). We stayed in a yurt for two nights and I could not get out of there fast enough. First of all, the tents and yurts are a LOT closer together than they seem on the website. We arrived late at night and finally found the place, after getting ZERO help from the answering service. They could not even provide basic directions. When we entered the yurt, the floor was covered in sand and we had to first sweep before putting our things down. The following morning I got up early to go to the bathroom and was confronted with the absolutely MOST disgusting, stomach churning situation that I have ever encountered in my life. The first set of toilets are pit toilets and it appeared that at least a dozen people had had explosive diarrhea in both of the stalls. I still gag at the thought of it. I finally found the main bathroom, which was somewhat better. However, it was NOT what I would call clean AT ALL. The stalls were dirty and the showers were disgusting. There were pieces of melted soap and globs of body wash on the floors. Some nasty person left a dirty sanitary pad unfurled in one of the trash cans in a shower stall. There were legions of bugs and gnats EVERYWHERE. For the rest of our stay, I opted to drive a mile down the road and use the bathroom at the convenience store. Some people might say that all this is to be expected when you're camping. I disagree....when you're staying ANYWHERE (campsite or not) for $250 per night, it is not unreasonable to expect a certain level of cleanliness and service. Speaking of the customer service, it is non-existent. I called about the toilets several times and the staff was very nonchalant about the situation. When I called the first day, I was told that they already knew about the problem with the pit toilets and that someone would be there to clean them the following day. Yes, the following day...not right away. As we were checking out the following day, I ran into the cleaning crew and they apologized profusely while admitting that they only came through once per day and that even they thought that they should have crews rotating throughout the day to keep the place decent. I called the office AGAIN as I was leaving and several times after check out and left messages for the manager to call me back. To this day, almost 2 months later, I have NOT received a call back. I have a simple recommendation for this company: they should either increase the level of service and improve the conditions OR lower the prices.