Paintbox Lodge

Our recent stay at Paintbox Lodge was unfortunately quite disappointing. Having stayed here in the past, we have to say that this has truly become an Airbnb experience and is no longer the luxury boutique hotel that is advertised. Contactless check ins may be a great option, assuming everything runs smoothly; however, this was not our experience. When we arrived to check in, we found that our reserved room had mistakenly been given to another guest who arrived earlier (but neither the guest or staff were on-site when we arrived). A phone call to hotel staff suggested that we would have to wait up to 40 minutes for property management to arrive to assist us, a timeline that would have resulted in us being late for a dinner reservation celebrating our anniversary. Fortunately, the other guests arrived prior to management and we were able to sort out the mistake and have them move their belongings to their room. However, it was frustrating that this was something that we had to deal with ourselves as there were no on-site staff to assist. The list of inconveniences grows from there, including having the keypad on the main door not working properly (we would guess that a battery needs to be changed), being without a parking pass for half of our stay, having to clean out the coffee grounds and refill the water reservoir on the coffee machine in order to have a cup of coffee, and having one clean spoon available in the coffee area to use for the entire weekend. Despite staff coming on-site during our stay, the coffee machine wasn’t cleaned and utensils weren’t restocked for the entire weekend. We have stayed at other hotels in the Bow Valley over the past year, and we must admit, the Paintbox Lodge has significantly fewer amenities than we’ve experienced elsewhere, despite charging far more. Needless to say, this will be our last visit to the Lodge and we certainly won’t be recommending it to others. Quite disappointing since our earlier visit, 10 years ago, had been a highlight for us. We certainly hope that the owners reconsider the current business model! We love the rooms and location but the service was non-existent.

The Paintbox Lodge is no longer what it was and I strong suggest not even bothering. Overpriced and zero amenities are now provided. It's basically operating like a poorly run AirBNB. Main door lock needs a battery as it wasn't working, no one on site, mold on the grout in the shower, the fancy Miele coffee machine is not being maintained and was left to guests to figure out how to empty it and get it working, zero communication about what to do with used mugs, and the kicker, they put another couple in our room (who were mortified that they had been put in the wrong room)! We called the number supplied and the management company did not seem to understand the issue and said someone would be there in 40 minutes. Canmore is not that big and to have that as a response when there is clearly a significant issue is just unacceptable and unprofessional. There are only 5 rooms and only two couples staying so it is a bit beyond belief they couldn't even get that right. Ultimately it was, again, left to the guests to sort out. ||Despite the ambience of the Lodge (and we got married here a decade ago), I can't recommend this place at all for what they're charging. It's a complete shame to see what was a lovely boutique lodge get destroyed in the name of profit. Avoid.

I have been coming to the Paintbox for many years and since its has lost its bed and breakfast title it feels more like a fancy/overpriced hostel. my husband and I even stayed in March 2021 and although we had to have our breakfast in our room it still felt welcoming. ||I was sent an email stating I would receive the door code 1 hour before check in but I had to call at check in and the person I talked to said it was currently 3 pm, which it was not in Alberta. |The beds are comfortable and the rooms are clean. studio room was very warm, I wonder if that due to the sunlight coming in. ||The fancy coffee maker doesn't even make that good of coffee. I suggest going to the uprising bakeshop or rocky mountain bagel company. ||I booked this time because there was a boxing day sale, i certainly would not pay full price.|It is a shame its lost its charm, no longer a hidden gem

Beautiful lodge, the rooms are very rustic and cozy, comfy beds. We had high expectations for this stay from the reviews friends had given us years prior (under previous ownership). We booked in because we saw the prices were tripling in the coming months, the clerk stated it was new ownership recently and that breakfast was no longer included- disappointing. First, I couldn’t book a one night stay online, so I had to call in. Check in should have been easy, however, we had to call when we arrived anyway because we never received the check-in email with the code, we asked if we could do do early check-in because we had a toddler and they kept telling us “maybe, there’s a possibility, call back the morning of check in”, and when we called, they still said they might be able to and that they would text us and tell us. When we got the text they called me the wrong name(even though they have our booking info) and just said “we typically do not accommodate early check-in”. It was frustrating that they kept giving us hope we could check in early, but then just sent that message… when we arrived there was little direction to where things were (coffee, how to use the coffee machine, where were extra supplies, games, where to put dirty dishes, whether we could use the kitchen space to cook). We wandered around the lodge opening cupboards until our questions were answered. Our room was beautiful, but our soap dispenser was empty, we had a quarter roll of toilet paper with no refills (I had to take the toilet paper from the common area bathroom to put in our bathroom). The electrical wires looked a bit sketchy for the fridge and lamps, just hanging off the wall, multiple plugs in one outlet, there were cobwebs on the fireplace- looked like it hadn’t been cleaned in a long time, and the extra throw blanket had a giant pink stain on it- marker or makeup??|I would have loved this place, but all the little things kept adding up that made it all so frustrating and not as enjoyable. Also, Seeing that the prices are tripling in the coming months…. I would say this place is not worth as much as they’re going to charge. |It’s a good location, great local dining close by and nice walking paths, views of the mountains and surrounded by nice trees and beautiful artwork in the lodge.

From the moment we arrived we felt at home. Manager, Chris was there to greet us and answer any questions we had. Our room was ready and clean and super comfy!|We love the lodge! We’ve been many times and will return again for sure! We love the location as it is central to great restaurants and shopping.

Paintbox Lodge is conveniently located in Canmore, in a quiet area yet so near restaurants and areas of interests. Love the vibe of the lodge and the view! The room and common areas are clean. We met the owner and she was very engaging and helpful. We had a great time!

Paintbox is a beautiful romantic lodge in the heart of Canmore. Everything about our visit was wonderful! We highly recommend booking the Artist Loft, which is cozy, romantic with a very comfortable king size bed! |The lodge is very close walking distance to several wonderful restaurants and pubs. Paintbox is wonderful!

The Paint Box Lodge is our favourite place to stay in Canmore. It’s a small, charming boutique hotel that’s quiet and relaxing. The rooms are very comfortable and well appointed with Rocky Mountain Soap products. There is a lounge area on the main floor, as well as a place to sit and eat, with coffee and tea available anytime. The location can’t be beat with parking right out the door, and shops and restaurants an easy walk.

Paintbox Lodge took the deposit, then cancelled the reservation after 4 weeks. The claim was that they overbooked? What computer booking program do you have that it takes 4 weeks to figure out which rooms are booked? It really messed up our group for an August weekend. Now I've read elsewhere that others had the same occurrence. Breakfast is no longer part of their offering either. Communication from Paintbox was non existent.

We have such a great time at the Paintbox Lodge we returned again to do a cooking class and stay at the Lodge. It feels more like staying in a large cozy house then a hotel. It is very clean and relaxing. The guests above us were noisy at night and early in the morning so if this bothers you I would recommend staying upstairs where most of the rooms are. The breakfast buffet was very fresh, healthy and amazing. Will definitely be returning here again and again.

My husband & I had the pleasure of staying 3 nights at this little gem in downtown Canmore, which is set-off any road so it is super quiet. Upon arriving, we were fortunate enough to be welcomed by the lovely Sara Renner and her gracious husband, Thomas Grandi. Chocolates from a local business, Le Chocolatier, were an unexpected surprise waiting in our room - the salted caramel in milk chocolate was so good I was prompted to find the little shop up on Benchlands Trail to buy some more. We stayed in the Cabin Suite, which is a quiet, spacious and comfortable 2-bedroom suite on the main floor with a firm king bed and choice of synthetic or down pillows. There is also a separate bedroom with a double/single bunk, which would be perfect for kids or another family staying with you, as long as you're close because the king bed is open to the living space. There is one large bathroom and I enjoyed the separate shower's pebble floor and the soaker tub. The self-serve breakfast is plentiful with daily fresh baked bread and muffins, an egg frittata, super easy orange juicer, yogurt, in-house made granola, and fruit. Then there is the Miele coffee machine! Your choice of coffee (lungo, cappuccino, espresso, latte, etc.) at the push of a button - I made a mocha each morning with 2 spoonfuls of hot chocolate mix and a press of the double-shot macchiato button...delicious! The machine is available for use at any time. The staff are wonderful. Jonathan at the front desk is helpful with any need you may have in the kitchen or otherwise. Canmore is his hometown, so he is knowledgeable about the area, hiking trails, back country skiing, etc. Chef Shannon whipped-up the delicious breakfast each morning and is a great conversationalist with a warm personality and wonderful sense of humour. If you're an early riser like me, it's great to be able to make yourself a good cup of coffee and have a visit in the kitchen. All in all, our stay at the Paintbox Lodge was terrific. I highly recommend staying here and am looking forward to the time we return.

Paintbox Lodge is an ideal place to stay if you want some extra TLC in Canmore. From here, you can walk anywhere downtown and the accommodations are superb. You can serve yourself coffee, cappuccino, espresso, or tea anytime from a high-end machine in the dining room, where a home cooked breakfast is also served. It is homey and rustic and high-end, all at once. Erin, who communicated with us beforehand (recommending places for dinner), was a talented cook and amiable host. We would go back if we could, and recommend this place to everyone.

I was recently married in this beautiful spot and could not be told enough how incredible it was by all of my guests. We were able to sleep 18 of the 30 guests on site with a delicious (fresh baked scones and a hand orange juice squeezer) breakfast in the morning. I have to say that one of my favorite aspects about this place was that they give you your privacy by leaving for the day. Beautiful interior, a kitchen to die for and such friendly and helpful staff made my wedding ridiculously easy for myself and my guests. There is not enough great things I could say about this place. Awesome bathrooms, products, layout.. it was all perfect for our day. What made if even better was that the whole thing was part of a offseason wedding package so I got the whole thing for half.. I would even say a third what I would have paid anywhere else for half as much stuff. With onsite chef i would need to open a new window to express how great the food was! Well priced, excellent selection and much more of it than I would have expected. They were also able to include the extras that I wanted for a very reasonable service charge, such as providing my own alcohol and snacks. Had great experiances with the owners and If you are looking for something unique, beautiful and all encompassing, consider this place!