S H.
Yelp
Paisano's used to be fantastic & consistent, but now there seem to be more problems with the ordering, & the Paisano's managers all seem to come from the school of "you are very lucky to be eating here". They'll assist in your issue, but not without first denying any wrongdoing, then explaining why you were DEFINITELY in the wrong (even when it is their own fault). And don't make the mistake of correcting them, or redirecting the blame back where it belongs (on them), as then they circle their wagons & double-down to let you know. The Fair Oaks General Manager was super helpful when the Chantilly Paisano's ruined our entire order a few weeks ago, & attempted to blame us for their own oversight. This Fair Oaks loc manager was super-helpful at first by apologizing for the other location's behavior, & claimed that even though we were basically across the street from the end of their delivery zone, they would "happily" deliver to us for our weekly order. That held true for the first 3 weeks/orders or so, until tonight. Today I called the manager & was met with a woman sounding very different. She harped on us being outside of their zone. I asked if she remembered me, since I had spoken with the "manager" every week for 3 weeks now, & it's always been pleasant & welcoming. First she said she remembered, then she said it was a different person. I tried to remind her of the issue, and she was TONE-DEAF. Outwardly displaying her dissatisfaction with having to deal with this and sounding like I was a complete annoyance, she tried to then just rush me off phone by gathering my order by letting out a VERY obvious exhale & stating "ok sir, did you want to order, or..." Well I don't. Who wants to pay someone with an attitude & sounding like they'd rather not, to cook their food? No thanks.
I have been a supporter & brand ambassador for Paisano's for 7 years, at MANY locations. Chantilly & Fair Oaks are BY FAR the worst two managed locations I've been to. I hate to let it go, because the food is VERY consistent. But having worked in many restaurants, places like this make me worry about what happens to the food behind the scenes. Issues like that typically translate to a "turn & burn" mentality. If they lose you as a customer, who cares, we'll get another. Turning ticket is what matters most. Quality important, but take a back seat to quantity. I wish you the best, but I can't eat there any longer.