Palace Downtown

Palace Downtown enjoys an exceptional location right in front of the Burj Khalifa, offering stunning, uninterrupted views of the fountain show directly from the hotel. Access to Dubai Mall is excellent, and in terms of setting, the property truly excels. That said, the overall service did not meet the standard expected of a hotel positioned as a 5-star luxury property. Check-in was slow and somewhat disorganized. Due to an event in the area, arriving at the hotel was already challenging, and there was no bell staff in sight to assist. We were handed our room keys with verbal directions only, prompting us to double-check whether our luggage would even be delivered. Basic amenities such as combs and toothbrushes were not provided, and despite arriving close to midnight, the room was still not prepared as requested. We waited roughly 20 minutes for the children’s beds to be set up, followed by another delay for the toiletries. Breakfast offered a wide variety of items, but the quality did not match the richness of the selection. Additionally, when trying to get a taxi, staff attention seemed heavily focused on a single guest, leaving us to approach a cab ourselves. These details, while small individually, collectively made the stay feel more effortful than it should have been. The room design also showed gaps in convenience: there were very few accessible power outlets and none in the bathroom. The outdated hairdryer with its short cord further reinforced an experience that did not align with modern 5-star expectations. In the end, Palace Downtown presents itself as a luxury property, but the hospitality and service delivery felt closer to a 3-star level, especially in contrast to its remarkable location and surroundings. With more attentive service and thoughtful details, it could truly live up to the setting it is fortunate to have.

We had our Demo Day at the hotel, and the overall experience was excellent. The service was outstanding, and the entire team was professional, supportive, and well-organized. A special thanks to the Program Manager, Irriz, whose dedication, coordination, and attention to detail made the event run smoothly. We truly appreciate the hospitality and support, and we would be happy to work with the hotel again in the future.

Food was amazing but the service was outstanding. We were seated with no reservation which is apparently very lucky, especially for a saturday evening. The cocktails and food were all amazing. I came here just for the mango sticky rice but the red ruby was even better. Ravi was our waiter at first but then we were served by Dew and she gave us the best service we have received in the whole of Dubai. What a lovely woman! I had the duck red curry and my family had the green chicken curry. I recommend the Pomelo salad

I recently had the pleasure of staying at the Palace Downtown Dubai, and I can confidently say it was an unforgettable experience. From the moment we arrived, the service was impeccable, with a special mention to the incredible team members who truly went above and beyond to ensure our stay was flawless. Yousseff, Esquin, Amouna, and especially Linda made us feel right at home. Linda, in particular, was a standout – she went out of her way to accommodate our requests, and her attention to detail made our trip extra special. The property itself is stunning, with breathtaking views and luxurious amenities that perfectly complement the high level of service. It truly made our trip to Dubai one to remember. Thank you to everyone at Palace Downtown Dubai for making our stay so wonderful. We will certainly be back!

⭐⭐⭐⭐⭐ I had an amazing experience at Ewan! The food was delicious — fresh, flavorful, and beautifully presented. The ambiance was warm and inviting, perfect for a relaxing meal. A special mention goes to our server Rami who was incredibly friendly and attentive throughout the evening. They made great recommendations and ensured everything arrived on time. Excellent service that truly elevated the whole experience.

Had a wonderful stay at Palace Downtown hotel near Burj Khalifa! The location was perfect — close to everything yet peaceful and relaxing. The ambiance, cleanliness, and overall service truly made it a 5-star experience. Special mention to James, Zido, and Santosh for their exceptional hospitality. They went above and beyond to make our stay comfortable and memorable. Their friendliness and professionalism really stood out and made us feel at home. Highly recommended for anyone visiting Dubai and looking for top-notch service, great food, and a warm atmosphere.🌆✨

Had the pleasure of staying at the Palace downtown in Dubai. The check in lobby had beautiful fresh florals. We were greeted with cool hand towels and fresh hot herbal tea. Check in staff were friendly and gave us advice on places to visit and eat. Our suite had a balcony with a beautiful view of the Burj Khalifa. The breakfast buffet had a very large variety of food. Including traditional Indian breakfast, American and European options. They also had an omelette station. If we ever visit Dubai again, we would be happy to stay.

Hands down the best resort in Dubai at the moment. We visited here back in September and now again. Couldn’t fault a thing even I tried. The staff around the resort are second to none Food is delicious and I love the little extras they do around the pool areas for guests Amenities always kept clean Keep up the great work. We will be back soon again Thank you!!