PALAIS FARAJ SUITES & SPA

Honest Review – Palace Faraj, Fez (October 2025) My wife and I stayed at Palace Faraj for three nights at the end of October 2025. I wanted to share our experience both to inform other travelers and to offer constructive feedback for management, in the hope it may support future improvements. 1. Location – Excellent (5/5) The location is truly ideal — within a short walking distance to the Blue Gate (Bab Boujloud) and the old Medina, where most shops, cafés, and restaurants are located. The neighborhood feels safe and easy to navigate, with minimal risk of getting lost. 2. Architecture and Ambience – Exceptional (5/5) The building itself is magnificent. The mosaics, art pieces, courtyards, and salons are stunning and full of detail. The design and décor are aesthetically rich and reflect authentic Moroccan artistry. Simply put, the structure and ambience are what make this property special. 3. Staff and Service – Poor (2/5) This is where Palace Faraj falls short. While the staff seem generally polite, they are not well trained or service-oriented. Communication is minimal, and requests are often met with a nod but no follow-up. We received bottled water on the first day, but none on subsequent days — even the bottles we had brought ourselves were removed from our room. These small oversights added up and gave the impression of inattention and lack of hospitality. 4. Hammam and Spa – Very Disappointing (1/5) This was the most concerning part of our stay. We were looking forward to a traditional and relaxing Moroccan Hammam, but instead had a distressing experience. The heat gauge was faulty, and the temperature exceeded what felt like 120°F. My skin was burning, and despite repeated pleas to lower the heat, the attendant did not seem to understand or take the situation seriously. I had to leave early, feeling faint and nauseous, and spent half an hour cooling down with cold water. When we spoke to the manager, she seemed indifferent and only mentioned that a technician might fix the valve later — with no apology or gesture of goodwill. Unlike other Hammams we’ve visited in Morocco, we were not offered tea, water, or any refreshments. Overall, the spa staff appeared indifferent and poorly supervised. 5. Massage – Inconsistent (2.5/5) My massage experience was fairly good, but my wife’s was disappointing. Her therapist seemed inexperienced, possibly still in training. While both therapists were kind and well-meaning, it was clear that professional training and consistency were lacking. 6. Overall Impression – Beautiful but Mismanaged (2.5/5) Palace Faraj has tremendous potential — the architecture and location are top-tier, but the service, staff training, and guest care are far below what one would expect from a property of this caliber. We had hoped to return next year with our family, but unfortunately, after this experience, we will be choosing a different hotel. I genuinely hope management takes this feedback seriously and implements corrective measures. With proper training, attention to guest comfort, and stronger hospitality standards, Palace Faraj could easily live up to its physical beauty and achieve the reputation it deserves.

Absolutely amazing, truly a masterpiece! Honestly, without exaggeration, this is one of the best hotels I’ve ever stayed in. We booked a standard room and they upgraded us to a luxury suite. The hotel itself feels like a museum — you could spend half a day just enjoying and admiring all the beautiful details. This is the kind of hotel I wouldn’t mind paying $1000 a night for. The staff are super friendly, awesome, and everything about the place is just great. The only issue is that they should improve the service of the dark-skinned waitress in the restaurant

I was here back in 2024 and we had a terrible experience. We booked a tour guide through the hotel, and the guy turned out to be a scammer. He took us through winding streets of fes theough alleyways and back doors, evebtually taking us through a dark tunnel to a carpet place. There they took is to the roof, gave us damn TEA and we got swept up in an apparently typical carpet scam, where they throw carpets down saying, you like this rug? and you get confused, all the while they ask you if you want "tea? Tea?? TEA???" And we ended up with like 9 rugs... 9 rugs??? Wth am I supposed to do with nin rugs for a 2 bedroom apartment? He then took us through more alleyways, likely to get us confused as to the location of the rug place, we took an "uber" at my expense (it wasnt an uber) to, let me remind you, hotel sanctioned tour guide's, favorite restaurant and paid for his food Well I dont get lost easy. The next day I figured out the location of the carpet place, and barged into the store and was able to get a refund This all with the assistance of this hotel, maybe they should check who their allowong as guides, unless the hotel takes a cut of the scam Room was inward facing, and was dark as a result. Restaurant at the roof was good woth a beautiful view of the old city and staff there were friendlu, food was good. But no Im never coming back again and dont advise others to do so either. And now I hate Tea!

We had a truly unforgettable stay at Palais Faraj! From the moment we arrived, Madiha and Oumnia gave us the warmest welcome. Their kindness and professionalism stood out. they were always available, attentive, and very helpful with anything we needed, even until the day we checked out.|Our room was absolutely beautiful . spacious, clean, and full of charm, with a stunning view over the Medina. Every detail was thoughtfully prepared, making our stay extra comfortable.|The restaurant was also a highlight. The food was delicious and beautifully presented, and the service was impeccable. We especially enjoyed the Moroccan dishes . full of flavor and prepared with care.|Thank you again to the entire team, especially Madiha and Oumnia, for making our experience so special. We’ll definitely be coming back and highly recommend Palais Faraj to anyone visiting Fez

A storied hotel with historic decor and beautiful common areas, almost museum like, located high with lovely views. My room on an upper floor on the central courtyard had a bedroom, sitting room and 1.5 baths. I’m a 6’6” and found the rooms to be cramped and was often ducking for chandeliers and doorways, claustrophobia inducing at times. The furnishing was old and tired and the rooms need an upgrade to match the common areas. The restaurant was okay and the breakfast average.

Stunning property right outside the Medina. It looks and feels like an old castle. We stayed in the Ambassador Suite which had a living room, two bedrooms and 2.5 bathrooms. The pool area is very clean and the water temperature was just right. Their food is top-notch. Highly recommend if you are visiting Fes.

Stunning rooftop restaurant. Food and service were excellent! Live music was playing inside and created the perfect ambience.

We had a wonderful stay at Palais Faraj Suites & Spa. The service was impeccable from the moment we arrived, with professional and attentive staff throughout.|I would especially like to thank Madiha at the front desk for her exceptional service. She was always kind, professional, and attentive to every detail, making our experience even more enjoyable.|The hotel’s restaurant was also a highlight — offering refined cuisine, excellent service, and a breathtaking view that made every meal memorable.|I highly recommend this hotel for its outstanding service, elegant setting, and overall exceptional experience.