Adel S.
Google
Honest Review – Palace Faraj, Fez (October 2025)
My wife and I stayed at Palace Faraj for three nights at the end of October 2025. I wanted to share our experience both to inform other travelers and to offer constructive feedback for management, in the hope it may support future improvements.
1. Location – Excellent (5/5)
The location is truly ideal — within a short walking distance to the Blue Gate (Bab Boujloud) and the old Medina, where most shops, cafés, and restaurants are located. The neighborhood feels safe and easy to navigate, with minimal risk of getting lost.
2. Architecture and Ambience – Exceptional (5/5)
The building itself is magnificent. The mosaics, art pieces, courtyards, and salons are stunning and full of detail. The design and décor are aesthetically rich and reflect authentic Moroccan artistry. Simply put, the structure and ambience are what make this property special.
3. Staff and Service – Poor (2/5)
This is where Palace Faraj falls short. While the staff seem generally polite, they are not well trained or service-oriented. Communication is minimal, and requests are often met with a nod but no follow-up.
We received bottled water on the first day, but none on subsequent days — even the bottles we had brought ourselves were removed from our room. These small oversights added up and gave the impression of inattention and lack of hospitality.
4. Hammam and Spa – Very Disappointing (1/5)
This was the most concerning part of our stay. We were looking forward to a traditional and relaxing Moroccan Hammam, but instead had a distressing experience. The heat gauge was faulty, and the temperature exceeded what felt like 120°F. My skin was burning, and despite repeated pleas to lower the heat, the attendant did not seem to understand or take the situation seriously.
I had to leave early, feeling faint and nauseous, and spent half an hour cooling down with cold water. When we spoke to the manager, she seemed indifferent and only mentioned that a technician might fix the valve later — with no apology or gesture of goodwill.
Unlike other Hammams we’ve visited in Morocco, we were not offered tea, water, or any refreshments. Overall, the spa staff appeared indifferent and poorly supervised.
5. Massage – Inconsistent (2.5/5)
My massage experience was fairly good, but my wife’s was disappointing. Her therapist seemed inexperienced, possibly still in training. While both therapists were kind and well-meaning, it was clear that professional training and consistency were lacking.
6. Overall Impression – Beautiful but Mismanaged (2.5/5)
Palace Faraj has tremendous potential — the architecture and location are top-tier, but the service, staff training, and guest care are far below what one would expect from a property of this caliber.
We had hoped to return next year with our family, but unfortunately, after this experience, we will be choosing a different hotel.
I genuinely hope management takes this feedback seriously and implements corrective measures. With proper training, attention to guest comfort, and stronger hospitality standards, Palace Faraj could easily live up to its physical beauty and achieve the reputation it deserves.
