Tami Zuckerman
Google
Exceptional service at Palazzo Ducale Venture in Minervino di Lecce! When my mother's hotel plans changed unexpectedly, I had to quickly arrange for flowers to be delivered to her new accommodation here. Luisa Scordari, one of the hostesses, went above and beyond to ensure everything was perfect.
Luisa promptly noticed an error in my order address and sent me a screenshot with the correct information. She kept me updated throughout the process, even sending a photo when the flowers arrived. When she realized the flowers didn't come with the advertised vase, she took the initiative to arrange them in one of the hotel's vases and display them beautifully in my mother's room before her arrival.
These thoughtful gestures and attention to detail made the entire experience exceptional. My mother, who appreciates the finer points in life, will be thrilled by Luisa's efforts. It's these little things that truly elevate a stay from good to unforgettable.
Palazzo Ducale Venture and their staff, especially Luisa, exemplify outstanding hospitality. Highly recommended for anyone seeking a hotel that goes the extra mile for its guests!