205lilliannaf
Google
We booked the Man Freddy Luxury Hotel in Rome expecting a calm, high-end boutique experience. What we got instead was absolute chaos, zero hospitality, and a level of rudeness I’ve never encountered at any hotel — especially not one this expensive.||||About 20 minutes after we checked in, an enormous protest came barreling down the street outside. We’re not from Europe, so we were understandably alarmed. Doors to the hotel were wide open, people were screaming, and the entire building was shaking. It felt like we were in the middle of a riot — absolutely no communication or warning from the hotel whatsoever.||||When we rushed to the front desk for help, the man working there completely dismissed us, saying, “Oh, they’re just dancing.” Dancing? People were shouting, the building was trembling, and guests were visibly panicked — and this was the best explanation we got? Not even a sorry or an ounce of empathy. We were told, "Everything on this street shakes. There's nothing we can do. Get over it." The attitude was shocking.||||Things only got worse. That same dismissive, rude tone carried through the entire stay. At cocktail hour, which we had a reservation for, we were pushed to the back of the room despite arriving early. When we politely asked to sit closer, we were told flatly no, without reason. We tried ordering common cocktails — nothing complicated — and the server looked confused, not knowing what they were. When the food was brought to us, she spilled it directly on my leg and didn’t even acknowledge it.||||The next morning, I stepped outside briefly, then came back in to ask about getting a taxi. The woman at the desk looked at me with disgust and asked, “Do you stay here?” I was staying in one of their most expensive rooms. Her tone was rude and accusatory. I asked how to get a taxi — she said nothing, then walked off and disappeared for 15 minutes.||||The “concierge” service is a joke. The staff is untrained, unhelpful, and completely lacking in basic hospitality or respect. We spent thousands of dollars expecting boutique quality, and instead were met with contempt and chaos.||||If you value safety, service, or even just basic courtesy, avoid this hotel at all costs. It is absolutely not worth the money — and one of the worst experiences I’ve ever had while traveling.