Amy Y.
Yelp
It has been several years since I've had my first experience at Palette, and since then, they've grown on me. Through the years, they've offered promotions such as half off crab or lobster or slight discounts, which has increased my incentive to go (they post these on their IG). They were especially clutch during the pandemic times, when they had quality family set meals for takeout. Of course inflation has hit since then, but for their regular menu, it's honestly reasonable when you compare it to other nearby dim sum restaurants, upscale places (which this absolutely is), and picture-worthy food. Also, the food not only looks good, but tastes good.
The only drawbacks are the price, and that you have to advocate for your own service sometimes depending on your server. I've read about people getting free stuff for birthdays, but that's never happened to me despite celebrating here on a few occasions. They will sometimes have a Yelp check-in deal. You can only do one promotion at a time.
I've eaten a lot of the menu, and both lunch and dinner have great options. Lunch of course offers more dim sum, and there are some commonalities between the two menus. They also have more limited offerings for afternoon tea (between lunch and dinner), and have an extensive bar selection - their cocktails are pretty good and change seasonally.
They've updated their policies to force you to pick a teapot for a charge per person. I'd go with jasmine jade for a lighter floral flavor, or shou mei for a traditional dim sum bitter tea that'll balance out all the grease. The milk oolong (does not actually have milk in it) and iron goddess are solid oolong teas if you want something subtly sweet and roasted. They automatically charge a 18% service fee, so you don't have to tip.
My favorites include their Peking duck, rice crepes, sticky rice, typhoon shrimp dumplings (it's like fried har gow), baked pineapple bao (it has lava egg custard inside), and fried rice. Dinner has some sleeper hit items like roasted angus short rib. Everything kind of tastes like what it sounds like, so just get whatever proteins and flavors you like, or whatever photos look best on their picture menu. Also, you can mix and match the lobster/crab dishes - as in, if there's lobster sticky rice, you can order it with a crab instead and vice versa.
The things I didn't like too much were the baked BBQ pork bao (too dry and sweet), lobster ha gow (tastes like regular ha gow with extra sea taste), palette soup dumpling (they don't specialize in these and it shows), or their custard dumplings (thick custard does not work well with thick dumpling wrapper).
Palette Tea Garden is one of the best restaurants at Hillsdale, has a lot of seating both inside and outside, and exemplifies Chinese elegance and lavishness in their decorated interior and delicacies.