Jane H.
Yelp
Wow--we just had a phenomenally bad experience at Palio's after my sister's wedding. It was meant to be a fun, celebratory wedding dinner for the bride & groom and 6 people in the wedding party. In fact, after 2 hours, we left without eating. First we waited about 40 min. to get rooftop seating, which we knew could happen, so that was fine. We were texted that our table was ready, went to the rooftop and were told our table was not ready (and they acted like we were misguided for expecting a table). We got undrinkable mixed drinks and had to send them back (we are not picky customers--they were truly made wrong!). It wouldn't have been so bad waiting at the table if a wait-person had come to check on us, but for long stretches no one came. The last straw was when we got up and asked the manager what was happening with our food. She didn't come back to fill us in, and when we asked again about 10 minutes later, she said the order had just been put in! That was after 80 minutes at the table! Again, we could have been understanding if someone had told us that they lost our order, but there was no communication. Every employee we encountered that night (except the person at the downstairs desk) was unresponsive/indifferent. Something must be wrong with management at a higher level to have a staff that is so unmotivated.
I felt very bad for the bride and groom, who just wanted to celebrate and provide a nice meal for their wedding party. Needless to say, we won't go back.