Kevin M.
Yelp
This review is about the airport not helping me as a disabled passenger. I cannot speak knowledgeably about their other services.
It is possible that what Felipé was screaming at my helper, that his department did not know I needed help, is true, but they certainly did nothing when ITA, the Italian airline, repeatedly contacted the airport. They certainly did nothing when other employees of the airport were contacted.
After a very nice young man, who should probably get Filipé's job because he cares about people and Filipé does not, rolled me in a somewhat broken wheelchair that I spotted for a couple of hundred meters, we found what you see below in the video, in which Filipé's reaction (white shirt) was that I was at fault for being frustrated with the lack of service.
This is after waiting on the plane for half an hour, and then walking with my cane for about 300 m., which was quite difficult/dangerous. if you stop reading here, and make this about me insisting on getting off the plane, you're an idiot.
This is after we could not exit the gate. I asked airport staff what would happen if there was a fire at the gate exit, to which they had no response.
You do not need to write reports, government officials.
You need to give demotions and promotions.
You need to make sure that every airline has the following information card provided at the exit of the airplane, laminated, and in multiple languages:
1. The number for emergency services.
* doctor
* fire
* police
* airport security
* flight control
2. The direct phone number for airport operations.
3. The direct number for disability support office, or whatever they call it.
Pretty sure these incompetencies mount to legal transgressions, and are all quite fine-worthy by the EU.
That is not my problem.