Ryan Wolf
Google
My wife and I decided to try this place last night after reading all the great reviews. The food was fantastic but our waiter needs to do something else with his life. He checked on us ONCE our ENTIRE time here. He came after about 20 minutes to let us know our drinks weren't ready yet (Saturday night at 7:30). After that we never saw him again except for food delivery and bringing the check. My wife ordered a hard cider and he brought it to the table without a glass. So we had to wait to catch him to ask for a glass, which took another five minutes to get. My wife thanked him for the glass which he gave no response to. She left the empty can table's edge for him to collect and after he passed our table 12 times (we counted) she just put the can on a nearby counter top. Then, after the food came we needed more than our one napkin and after stopping him walking by, he brought us more without any response after thanking him. He continually walked past us throughout our time here without asking us a single thing or checking on us for refills, "is everything okay," etc. NOTHING. So this would be a five star review but because of our inept waiter I give the two stars. A restaurant should have it's A-team on hand for a busy Saturday night. This guy is more fit to flip burgers at McDonalds. We won't be back.
Update 4/06: Okay, we decided to give this place another chance after one of the owners contacted us. This experience was much better, service-wise. Our waitress was very pleasant and attentive, but as with our last visit she didn't check on us after the food was delivered. She did check on us after the appetizer came out, but after the dinner came out she did not. She asked us if we needed anything else when she brought the meal and then didn't come back until she noticed my empty plate. So just that one little blemish is not a big deal. The food was awesome, but I though there was way too much sauce with my grilled salmon (see pic). A drizzle of it would have been much better. Now, I am highly concerned though after seeing another post that their health inspection score was a 70! I looked it up and that is true, unfortunately. That is very problematic. A score of 70 is 100% unacceptable, period. I am shocked to say the least. We never dine anywhere if the score is below a 90, but forgot to check this place. A score like that could make someone sick. Maybe that is why it was much less busy that the previous Saturday night (?). It's a nice restaurant with a fabulous outdoor patio. I certainly hope that there was an earth-shattering shake-up in the kitchen after that score back in February. A 70... I sure hope you guys can get your act together. We'll come back again after your score gets back into the 90s, where it should be.
Update 4/19: Congratulations to the Palmer's team for their health inspection score of 100!!! That shows commitment and determination to return to the top. Obviously the people here care very much and they deserve another chance. Kudos!