Kelly A.
Yelp
I am a nyc native (from here). I have mild food allergies. I'm allergic to coconut and tree nuts. Unbelievably, this is my first negative experience at a coffee shop.
I asked if the drink that I ordered contained my allergen, and the guy behind the register was such a jerk about it. I'm no stranger to the NYC attitude, but I was genuinely taken aback. There was no line at this place. Just a guy who was mad that his customer-facing job involved actually interacting with customers.
"I have no idea", he said. "I'm allergic", I said.
After 3 passive aggressive and unhelpful remarks from him, I asked if he could check the ingredient list- which they didn't have. "I don't know- it's from Kettl. I don't know what the ingredients are".
I cancelled my drink, but had to pay for the ice coffee that they had already made. Just FYI- they give you iced coffee in a paper cup. Not ideal if you're walking more than 3 blocks. The cup falls apart.
The baristas were nice, but the entire encounter left such a bad taste in my mouth. If you have no idea what ingredients are in the drinks you're serving, maybe you shouldn't be serving them? If you don't know how to relay bad news to a customer willing to shell out $9 for matcha, why are you working at a coffee shop?
So many better cafes nearby- SweetLeaf, Kettl, literally anywhere else. Don't go here