Pamplona Catedral Hotel

Could be a lovely place to stay with some simple changes. The location was great, although parking at the hotel expensive. We parked a little way from the hotel which allowed us to enjoy walking through Pamplona’s beautiful gardens. Our room was spacious, but no kettle. Fridge very small and didn’t work properly. Some of the staff very unfriendly. The lady who checked us in was clearly not having a good day or needs another job. Lovely drinks area but very unfriendly service. Thank goodness for Sylvia who was absolutely delightful and helpful.

Google Review – Hotel Pamplona Catedral I expected more from a hotel that presents itself as four-star. Check-in time is 14:00. I arrived at 13:50 and was told the room was not ready. Fair enough — but at exactly 14:00 it suddenly was. That felt unnecessarily rigid rather than guest-focused. For a hotel that markets itself internationally, the level of spoken English among staff was quite limited. Communication was sometimes difficult, which is surprising for a four-star hotel receiving international guests. Once in the room, there were several small but irritating issues. The radiators were cold when I arrived. I asked for them to be turned up; they were adjusted, then later turned off again. When I asked a second time, I was told I would have to wait until 4pm. In winter, that’s simply not good enough. There was one complimentary bottle of water in the room, but it was already unsealed — which I found unacceptable from a hygiene point of view. The Wi-Fi code had to be re-entered manually on the second day without explanation. The minibar pricing is excessive — €3 for a 200ml bottle of Coca-Cola feels unreasonable. A little more generosity with basic room amenities would improve the guest experience. The bar also only serves small bottles of beer, which felt limited for a hotel of this level. Breakfast was underwhelming — more like a basic canteen-style spread with assorted items, but nothing memorable or particularly appealing. Overall, not terrible — but not what I would expect from a four-star property. There is room for improvement, especially in service flexibility, communication, and attention to detail.

Welcoming and very helpful receptionists. WiFi strength very good. Comfortable bed and good sized bathroom. Valet parking. Welcome glass of wine. Kettle and extra pillows on request. Fabulous breakfast, good quality and beautifully presented. It was nice that you could decide to have it at the last minute without having to pay extra. You could also have just coffee and toast if you wished. Great location in the heart of the old town. We would stay there again despite a few niggles.|Door and mirror rattled every time doors nearby were open and closed. WiFi was great but you had to keep signing in. Lighting in stairwells was not good. Nowhere to put your suitcase to unpack, which is unusual in a hotel of this standard.

Really helpful and friendly staff. Very eclectic decor in our dark suite. For a suite in a boutique hotel it really lacked bathroom products. The TV was a really tiny one, screwed to the wall high up on the wall only watchable from the bed. It was totally unwatchable from the 2x chairs ( not even a sofa) in the the sparsely-furnished sitting area.

Dear Duty Manager, I am writing to express my profound dissatisfaction with my recent stay at your hotel, which has regrettably concluded with my early departure and relocation to the Gran Hotel La Perla. Staff and Service Issues: The reception staff demonstrated a consistent lack of professionalism and helpfulness throughout my stay. I observed a marked difference in their demeanor when assisting Spanish-speaking guests versus others, which is unacceptable in any hospitality establishment. Every reasonable request I made was met with responses such as “we can’t do that,” “no sorry,” or worse, false information and blank stares. This is not the service standard one expects from a property charging rates comparable to a Hyatt Regency or Mandarin Oriental. Dining Experience: The in-room dining hours are woefully inadequate, and the menu offerings were utterly tasteless. The hotel restaurant was shameful in its execution. For context, the Auberge in Zubiri where I dined yesterday delivered an experience approaching Michelin-star quality - a stark and embarrassing contrast to your establishment. Room Conditions: The room itself was substandard in multiple respects: • Overly starched, uncomfortable linens • No air conditioning or adequate cooling system • Dirty bathroom upon arrival • Television remote control held together with tape • An antiquated television with no modern connectivity options (no screen sharing capability) • Insufficient pillows (which I had to specifically request) • Intrusive lighting from the pool area that illuminated my room to an unbearable degree throughout the evening Value Proposition: Your hotel charges premium rates that match genuinely luxury properties, yet delivers a 4-star experience at best - and frankly, even that rating feels generous given my experience. This represents exceptionally poor value and, quite frankly, misleading positioning in the market. Management Perspective: I must address what appears to be a fundamental misunderstanding by your management team: not all Camino pilgrims stay in hostels. Many of us, myself included, regularly patronize 5-star establishments for respite during our journey. We are experienced travelers who frequently review accommodations, dining, and travel services. Your assumption that pilgrims represent a lower-tier clientele is both incorrect and insulting. Resolution: I have absorbed the cancellation fees and relocated to the Gran Hotel La Perla, where I should have trusted my instincts to book initially. I hope by posting a detailed review on Google will assist other travelers in my position be forewarned. They deserve to know they should either continue walking or stay at the superior property across the plaza. I expect no response to this complaint, as my experience suggests it would likely be another “we can’t do that.” However, I sincerely hope you will use this feedback to reassess your service standards, facility maintenance, and approach to guest relations. Regards, P.

This is a lovely hotel, fairly central to everything. We had a bit of trouble finding it and as it is in the old town, the streets are very narrow. ||We could walk to whatever we wanted to look at and did not need the car until we left. ||Breakfast was very nice and the complimentary welcome drink is a very nice touch

Excellent location. Comfortable bed and nice bathroom, and a very complete breakfast. Great place to stay in the center of Pamplona.

Location is really amazing and unbeatable, with great views around. Everyone working here seemed also really friendly and always greeting. The newly installed pool and the area around it also looks great, feels luxurious and is comfortable. Just way too few Sun beds (only six) and other seats are also limited, so it seems a bit of a fight/struggle to get a seat. The style of the lobby is a little tacky and dated. As for the rooms itself, the asking price of a room is too high. The room is super basic, having to shower in a bathtub without any water pressure and not even a rain shower. The airco cannot be controlled individually and set to 20c. Bed is large though, and the staff does an amazing job at cleaning it daily (literally spotless) There’s no smart tv either which is a big shame. Plenty of things to be improved here.

This hotel does not deserve a 9.1 review. The hotel failed to give us the suite we requested. The aircon was broken down in our room ( circa 27-28 degrees) and the food in the restaurant was v disappointing. I ordered a t bone steak burger at 22 euros and was given this pre fabricated horrible burger which for the first time in my experience ruined the bacon. My wife ordered a Caesar salad which consisted of deep fried chicken and balsamic vinegar with no Parmesan shavings. The restaurant is beautiful but the food fails spectacularly to match it.

Silvia and her staff are friendly and very professional. Booked this hotel last minute and couldn't have been happier when Silvia went above and beyond to make sure my room was on time. Hotel is Pristine and the breakfast buffet is perfect for any and all families. Highly recommended