Pan Pacific Orchard, Singapore

Pan Pacific Orchard exceeded expectations. The staff were incredibly attentive, kind, and helpful from start to finish. The restaurant was beautiful, with excellent service and food to match. Rooms were spotless, modern, and comfortable, with impressive attention to detail. The décor throughout the hotel was amazing — stylish yet inviting. A genuinely top-tier experience. A special mention to Akiro and Hazim, who were especially hospitable and made the stay even more memorable.

We had an excellent stay. The room was clean, quiet and comfortable, and the check-in process was smooth. The staff truly made the difference. Club Team, Seoin, Blair, Pushpa, Edlyn and Salem were consistently friendly, professional and attentive. Breakfast had a good selection, and the location is perfect for getting around the city. Everything worked without any hassle and the service exceeded expectations.

My wife and I had a truly memorable stay at Pan Pacific Orchard, largely thanks to the exceptional service from Sofia. From the moment we started planning, she made us feel incredibly welcome and cared for.|​|Knowing that I was planning a special celebration for my wife's birthday and our wedding anniversary, Sofia went above and beyond. She thoughtfully arranged for a lovely dessert cake to mark both occasions, which was a wonderful surprise. Furthermore, she extended our check-out time, allowing us to fully relax and enjoy our celebration without feeling rushed.||​Every interaction with Sofia was a delight. She has a special way of making you feel so comfortable and homely, turning a hotel stay into a genuinely warm experience. We were so delighted to be served by her, and her thoughtful gestures made our special occasion even more perfect. Thank you, Sofia!

My stay at Pan Pacific Orchard, Singapore was absolutely luxurious! The hotel combines modern design with lush greenery, creating a peaceful oasis right in the heart of the city. The rooms are spacious, elegantly furnished, and offer stunning skyline views. Service is impeccable — staff are attentive and welcoming. The infinity pool is a highlight, offering a serene spot to relax with panoramic views. Breakfast is exceptional with a wide variety of local and international dishes. Plus, its prime location near Orchard Road makes it perfect for both shopping and leisure. A truly refined urban retreat. 🌇🌿

Being as I have spend many a time in hotels for work I'm not one for seeing hotels in general as a way of getting away from work and relaxing. But I was persuaded to do a stay-cation at the Pan Pacific Orchard and am glad I was. As you arrive and you see the hotel towering above you realize you are about to have an enjoyable break. From that point on I was immediately relaxed and treated with professional efficiency by the staff. We had decided to arrive early as we had a family lunch planned but this did not phase the staff. Expecting we would have to leave our bags and move into the room later they said, no need, and proceeded to arrange for a room. This was highly appreciated as we felt our items were then safer. The staff efficiency and curtsy continued for each day of our stay. We had elected for the Club package as part of our deal and that was a good choice, having snacks and cocktails at certain times of the day helped us break the day into nice portions and kept us nourished and well taken care of. There are 3 common area levels to the hotel for guests to make use of. The ground floor with it's bar and various seating areas plus access to Mosella one of the restaurants. Plus a Club area which links onto an open area with various seating areas, and seemingly often used for wedding ceremonies. As the area is so large this doesn't affect your privacy. There is also a level with a gym, pool and spa but we're not pool goers, other than for social media pictures, but did make use of the spa which was quite professional. There is an upper level with a large roof top function area and fantastic views. After the weekend I came away relaxed, replenished and actually considering another stay-cation. Our only small issue was after using express checkout we found we were charged for laundry service which we has used on the basis of it being in the package.

This was our second stay at this lovely hotel and again we really enjoyed it. The architecture is fabulous, as are the views of it and the city from the room, especially at night. The pool is a really beautiful resort-style, five floors up! Service was professional and helpful, plus the location is very close to all Orchard Rd has to offer. Our room had a modern tailored decor with individually adjustable air conditioning, and also a balcony to enjoy. There were a few irritations, however. One was the lack of a convenient place to dry your hair, as it isn’t possible to do so in the bathroom due to no suitable power point. The bathroom itself was small but adequate, although the arrangement of heavy sliding doors for privacy was cumbersome. Breakfast was excellent, with a wide choice. Overall this is a great place to stay, despite the niggles!

Dismal experience. Wrote two feedback forms, one through direct email, and one through the feedback forms on their website. Feedback was not addressed, no replies were given. Just to highlight some of the shortcomings of this hotel: 1. Pool is poorly maintained. Bar felt dirty. Chairs were all dirty and covered in dirt and hair. Drain was making gurgling sounds that made relaxing difficult. Staff at bar was hiding in the shadows, refusing to come out unless being yelled at so we can order a drink. Didn’t bother to clear the dead leaves on the table while we were sat there. 2. Room was dismal. Booked the one with a balcony overlooking the pool. 0 stars. Felt enclosed, everyone could look into your room. Other guests hung their laundry on the railings, couldn’t take pictures of the beautiful architecture. Visible signs of wear in the room, bad workmanship of materials. Not a 5 star room, not something i would have happily paid $600sgd for one night. 3. Miscommunication at check in, lack of service recovery. Clickbaited by their website. Staff were just doing bare minimum, not above and beyond as a 5 star hospitality experience should be. Some examples: bellboy squeezing into lift, staff were unhelpful in the face of problems (room service menu not working), not offering us a seat or a drink at check in, prior hotel requests not even seen. 4. Despite being in orchard, it was right beside the ever elusive, beautiful orchard towers. Full of shady individuals, difficult to walk out.

Easily one of the best experiences we had. My husband and I held our wedding at Pan Pacific Orchard, from the moment we decided on the venue all the way till our wedding day, everything went smoothly and all the staffs were professional. My husband and I loved this place so much we booked the hotel again for a staycation to celebrate my husband’s birthday.||Our experience in Pan Pacific Orchard was amazing and we will definitely come back again. Special mention to front desk staff Joelle Ng and Ninn, and to our wedding coordinator Ursula. We had such an enjoyable time there and we can’t wait to be back!