Pan Pacific Orchard, Singapore

We recently stayed at Pan Pacific Orchard for 7 days and had a truly wonderful experience. The staff were so friendly, accommodating, helpful, and always greeted us warmly. The hotel is very clean, beautifully maintained, and the breakfast selection was excellent. The location is perfect. As we were traveling with our infant daughter, we really appreciated the cot provided by the hotel, which was large and comfortable. The only downside was that with both the cot and our luggage, the room felt a little bit too small for our needs. Overall, we had a fantastic stay and would happily recommend this hotel to others visiting Singapore and want to be close to Orchard Road.

I chose Pan Pacific Orchard as the place for my solo staycay to rejuvenate myself and it’s definitely the right choice! Love how convenient the location is to the shopping area, good hotel amenities, and room is well stocked with necessities.||To top it off - excellent staff service. The staff are so friendly and I was served by Sofia during my check-in. I asked if it was possible to get a late check-out and she made it possible! Such a fuss-free encounter, even upgraded my room to one with balcony, complimentary of the hotel. Was so touched by her excellent service and would definitely come back again!

This is a spectacular building and beautiful hotel both inside and out.|The rooms are small but really well equipped with all the modern cons. ||The club lounge is sensational-the service is impeccable. A special heartfelt shout out to Kyi who made our stay even more memorable with the personal touch of remembering our orders every day.||My only negative would be that the staff at breakfast seem to have a struggle with the English language and therefore service is sometimes slow and confused.

The rooms were pretty nice! Some things were average, toilet flush button didn’t operate well, the toilet roll holder was too close to the toilet I kept hitting my knees on it, the service was okay, the staff didn’t really do anything other then the usual required services, the location was average too, wasn’t close to the heart of the city and had to do mini trips to the main locations in Singapore. For what we paid for the room it was probably Not worth it.

My girlfriend and I celebrated her birthday with the Spa-cation experience at Pan Pacific Orchard, and it truly exceeded all expectations. From the warm hospitality to the attention to detail, everything was simply perfect. A heartfelt thank you to Chanel, the Spa Manager and Therapist, whose thoughtfulness and professionalism made the entire experience so special. Channel went above and beyond to ensure my girlfriend had an unforgettable birthday — even arranging a surprise birthday cake that brought a huge smile to her face. Her care, warmth, and personal touch really made the day feel extra meaningful. The treatment itself — a full massage and facial — was excellent, and Channel’s expertise and calming presence were deeply appreciated. We’d also like to thank Winnie, another incredible therapist, for her attentiveness and skilled hands. The entire spa team was welcoming, professional, and truly passionate about delivering a relaxing and rejuvenating experience. The hotel staff across the property were just as impressive — gracious, accommodating, and always smiling. The Pacific Club Lounge breakfast and high tea were beautifully presented and delicious, with great service throughout. Pan Pacific Orchard gave us a beautiful memory we’ll both cherish, and we’re already looking forward to coming back. Highly recommended for anyone looking to unwind in luxury — especially if you’re celebrating a special occasion. Warmest thanks, W and M

I stayed at Pan Pacific Orchard and honestly, it was a really special experience. The hotel has a very unique design, you can actually recognize it from far away because it stands out in the best way. It looks different and makes you curious to see what’s inside. The greenery is everywhere, and it gives a calm, peaceful feeling. The reception is outdoors, which is something I’ve never seen before in a hotel. It felt fresh and welcoming right from the start. The staff were also incredibly friendly and warm, they really made me feel at home from the moment I arrived. The room was clean, modern and comfortable. I had a balcony with a view of the pool and lots of greenery, and it was honestly one of the best things. Just sitting there, looking at the view, made me feel relaxed and happy. The service was good, everyone was friendly and helpful. And the location is perfect, it’s right on Orchard Road, so you’re close to all the shopping malls and restaurants. Even though you’re in the middle of the city, the hotel still feels calm and peaceful inside. Overall, I really enjoyed my stay. It’s a beautiful hotel with a great vibe, and I would definitely stay there again.

From the outside, the hotel has a futuristic appearance, combining nature and modern architecture in a very unique way. We stayed here for several nights and were informed upon arrival that we had received a complimentary room upgrade. The upgraded room opened directly onto the pool area, which was a fantastic surprise. Especially with the warm evenings in Singapore, relaxing on the poolside lounge chairs created a wonderfully calm and pleasant atmosphere. Depending on your booking, you may also have access to an exclusive lounge area where tea, drinks (including alcohol), and breakfast are served daily. Downstairs, you'll find a large buffet area with a livelier crowd, while upstairs offers a quieter à la carte option — we personally preferred the peaceful setting. The hotel gym is decent overall, though unfortunately the free weight machines were out of service during our stay. Still, we were very satisfied with the experience and would happily return in the future.

Everything about our stay was perfect. Early check-in, upgraded room—the to die for Breakfasts where Chef prepared a local dish for us on our 3rd morning. We stayed at breakfast for 2 hours each day. The variety is beyond belief! And every item delicious and the staff remembers your order and things you’ve tried and anticipates your every need! The rooms are so quiet and cool and the balcony rooms are so relaxing. The architecture is stunning. It’s A+++++! You will not be disappointed. It’s also a 15 min cab ride to the main touristy area. Lots of high end shopping very close by.