Joseph S.
Yelp
Really disappointing. I am not the first to be served a rancid pastry and I probably won't be the last person either, as I see there is already another Yelp review about the same issue.
I was excited to purchase the cream filled donuts ($8 each), but I was more than disappointed when I bit into them and discovered they were filled with rancid cream.
When I contacted the bakery owner, she told me it was my fault and that I should've known that cream filled donuts must be eaten within an hour of preparation because they are "very delicate".
Honestly, I wouldn't have written this review if she had just been kind, but she was far from kind. I'd hoped that she'd at least tell me she'd replace the rancid products the next time I came in. She didn't even offer to do that, or offer a refund. Instead, I got message after message about how it was my fault, how fresh her milk and cream always is, and how I should've known better. She told me that I needed to tell her if I planned to save the donuts for more than an hour and that because I didn't do that this was on me.
After seeing she was unremorseful, I didn't really want to go back and decided against requesting replacement pastries. I requested a refund, which she said she would give, but never did. A week later, I followed up with her on a day that I knew they were open and she claimed she couldn't find my credit card number.
After talking to other locals, I discovered that she has no intention to give me a refund, as she has done this before. I've also spoken to others who said they got food poisoning multiple times after eating here and decided not to return.
I worked in food service for 10 years and I know mistakes happen. I've never written a bad review before because I understand that things can go wrong and most businesses try to remediate it with kindness.
But in the year this bakery has been open they've shown that this will be their standard. They do not follow food safety compliance, and you will taste it when you bite into rancid cream. If you complain, they will blame you. If you ask for a refund, they will lie and pretend that they don't know how to give it. The lack of integrity is incredible, but I know in a small town like this they won't be able to survive with these business practices.
I was hoping to love this new bakery, especially because the offering is very unique to the area. But eating there means risking food poisoning, and bringing it up to them risking gaslighting.
Save yourself a bad experience and go to Three Forks for your pastries instead.
