Jeremy G.
Yelp
HELL ON EARTH! Worst hotel experience of my life. For the rest of our trip to DVNP we stayed at Stovepipe Wells and had an amazing experience. Stovepipe Wells consists of nice people, good food, wifi, TV, fridges, and a much cleaner nicer room. It may cost 50% more per night, but it is absolutely worth every dollar.
On a two week road trip in California, my friend and I stopped in Panamint Springs Resort. We had made a reservation for two nights using Expedia. Death Valley was the highlight of the trip and we were very excited to be there.
We are by no means picky travelers and had didn't have very high expectations. We went into the trip understanding that a hotel in Death Valley probably won't have the same amenities as a hotel in Sacremento. It simply isn't feasible to operate a hotel at the same standard. We knew that cell service was going to be almost non existent, so finding a place with wifi was important.
After a 4.5 hour drive, we finally arrived. We were hungry and in need of food, shower, and an adult beverage. The check-in is at the gas station so we decided to fill up on diesel. We had a feeling that Diesel was going to be hard to come by in the coming days. The diesel was a staggering $5.40, but we didn't think much of it.
Our room consisted of two old beds, 1 bedside table, and a carpeted bathroom. There was no TV, no wall art, and not enough outlets to charge our electronic devices. We kept telling ourselves that this is probably what all the hotels must be like and tried to take it with a grain of salt.
Since there was no point in hanging out in our barren room, we decided to get some dinner at the restaurant on the property. It looks to be a full bar and restaurant at first glance, but you quickly realize that it is so far from normal. I tried order vodka soda, but was told they only have wine and beer. The waitress/bartender pointed us to fridge in the corner of the room and told us to grab what we wanted and she would add it to our bill. There were no prices listed for the beer, but we assumed they would all be around $4-$8. It wasn't until my friend had finished his beer that the woman told us it was $22 for the bottle. As far as food goes, it was terrible and are only options were pizza or a burger.
While waiting for our food I tried connecting to the wifi so I could contact my wife and kids. At the very least I wanted to let them know that they wouldn't be hearing from me for a few days because of lack of cell service. For 15 minutes I tried to get a text or email out with no success. I decided to try using wifi calling to see if it would work any better. After a few minutes of trying, I hear the phone ring and my wife answer. The waitress/bartender immediately came over and told me to get off the phone and that wifi calling isn't allowed. She told me there is a phone that I can use, but it cost something like $7 per minute. She told me my other option was to drive 20 miles back to where we came from and that sometimes there is cell service there. This is the point I started to get really irritated.
My friend and I decided that there was no way we could do two nights at this hell on earth. We went back to the check-in/gas station and to cancel our 2nd night because Expedia said there was a 24/hr cancellation policy. The two guys at the counter may of had half a brain between them both. They told me that there is actually a 48/hr cancelation policy and that there was another e-mail sent that states there policies. I went through both my inbox and my expedia account and read them everything that I was sent. Nowhere did it mention 48 hours or even 24 hours for that matter. There attitude towards me was unbearable and they had me shaking with anger. They gave me an email for there manager and told me they couldn't do anything.
As we headed back to our room, we decided that no matter what we wont stay at the hotel a 2nd night. I emailed the manager and explained the situation. I should mention here that I am a diabetic and need to keep my extra insulin in a temperature controlled environment, usually a fride. Being that there was no fridge, I went to get a bucket of ice. I put my insulin case on ice and we went to bed. When we woke up in the morning, the ice bucket had leaked and the carpet was soaked with water. Another disappointment, this place is full of them.
We eagerly left at the crack of dawn and never wanted to look back. The entire place has a very bizarre feeling about it and it felt like an episode of Twilight Zone. When I finally heard back from the manager, Leigh, he told me he wouldn't issue a refund for a 2nd night and that he was upset because the carpet was wet. If there was a descent ice bucket or a fridge, the carpet would of been fine. It was either going to be us or somebody else that dealt with the ice bucket and it is not practical to blame the customer for the establishments leaky ice bucket.
I hope Leigh reads this.