Monica P.
Yelp
This is actually the first review I ever make My friends and I were visiting from Los Angeles and we decided to visit Pancake Cafe our first day. Called ahead to ask if they'd be able to accommodate a party of 13 in the patio, they said yes, and asked for time of arrival. When we got there, they said we'd have to wait. Granted, I had a big party and technically it wasn't a reservation, so pass. We got split up, 6 of us sat in one table and 7 at another. Long story short, my friends sitting at other table got greeted by server, got their drinks, got their food order in, meanwhile, my table hadn't been greeted, AT ALL. I myself work in the restaurant industry and tried to be the most patient, but, I was patient until I wasn't. Got up and spoke to the host asking where our server was. In less than a minute, someone came. We ordered Mimosas pitchers, and shots first and then we ordered our food. By that time, my friends at the other table had just gotten their food. 20-25 minutes pass by, we have our food, but not our shots and cup of coffee we had ordered, as well as a a couple of side dishes. The server that brought out the forgotten side dishes, was rudely asking what else we were missing, with attitude. In that circumstance, you'd expect them to be nice and hospitable after horrible service. By then, our friends were done eating. No manager came to speak to us, to apologize... nothing. Safe to say, when I come back to Chicago, I won't be going back to Pancake Cafe.