Jesse C.
Yelp
Attention: Mrs. Maria C. Avila,
Friday, April 15, 2022--Review is on female cashier in her early 20s. At 7:50am, give or take, I walked in to the bakery to buy bread. At the time to pay, I was given the price and handed the money to the cashier. She began to retrieve my change, paused and said something, I can tell she was short on the change but I could not hear what she said exactly. I have difficulty hearing out of one ear, and to make matters worse she had plexiglass, a face mask, and she was speaking in a low tone of voice. I can see she was already frustrated. I told her politely I couldn't make out what she said and asked her to come again. She scuffed at me, grabbed the tray my bread was on, and flipped my bread off the tray towards me onto the counter. Her unnecessary reaction infuriated me, so I threw the change on the ground and told her to behave like a descent person. It is unnecessary to behave that way with someone because you are having a bad day. It's the beginning of the day and if one feels that incapable of performing a job, then ask for the day or find another job you can tolerate. I admit my reaction wasn't one of composure, but I have been a long time customer. I am reaching my 50s, and I do not believe having the bread I paid for flipped at me is okay because I couldn't hear what was said. It wasn't like I egged her on to behave like that. Sorry to say, but I clearly see this attitude younger people have and their posture with changing social behavior has grown out of control. Common courtesy and mutual respect still have a place in this community. Especially at a business when you expect patrons to return. Drop the defy logic and race to force people to see things from irrational perspectives to push self entitlement. I hope the owner of Panchita's Bakery reads this review and reason with the terms her long time customer asks. Please reiterate customer service oriented practices that have long been employed and work nourish a long time customer and business relationship. If young people like this young cashier cannot comply or comprehend the principles of making good business, how are they going to make your business prosper and continue to grow? This incident came from a poor way of explaining to a customer that her box was short changed. All I used was a five dollar bill at 7:50 in the morning. This cashier should have not got pissed off because I couldn't hear her through one side of my hearing, through the plexiglass, her mask, and her already frustrated attitude which resulted in her talking in the tone of voice she did. I hope one of three things happen to correct the problem. This cashier gets educated on business the proper acumen she is to have, self control, and acceptable mannerisms, or she is replaced with someone who can perform as a cashier should. I did attempt to speak with a manager, but I had to walk out to cool off and not contribute to the problem after being treated this way. After calming down, I called the number listed on the directory and asked for a manager in a polite and monotoned tone of voice. Unfortunately, the same cashier answered the call, heard my voice and told me she would not allow me to speak with a manager. I politely told her I would look into getting a manager another way and ended the call. I called the Bakery's Golden Hill site and spoke with another employee (sounded like a young male). I asked for his help in getting a manager to speak with me, he asked why and I explained. He sounded empathetic, took my name and phone number, and told me he would have a manager call me back. Still no call back. I hope I do reach a manager eventually. This is what led to this post and I hope the owner looks into adjusting the service end of her business. I have been going to this bakery since I was a kid, and this is the first time in a long long time I have felt uncomfortable and angry in dealing with anyone who's worked there.