Panda Express

3 people working at lunch time, wouldn’t even know it. The efficiency of the employees is extremely impressive. Was worried about the line when I walked in. Was faster than most places that are dead. Great staff! Great food! Thank you for a great lunch.

Seriously what the heck is this! I ordered 2 Kung Pao but literally I only have chicken on one side and like 5 pieces of chicken. The other side is only vegetales. I called and no one answered me. I understand it’s busy but what is this! Definitely not worth the price and I was so looking forward to this meal all day!!!

Out of all the pandas in the area this is the best one fresh food service is very good very clean. They act like they know what they're doing it does not have a drive-thru though Go to this Panda all the time.

The food at this location is consistently good because the manager is organized and always makes sure there are fresh choices. She is so friendly, always smiling, and quickly gets the customer through the line. We frequent this location because it has always been a pleasant experience.

Amazing experience! We came during the busiest time and staff was short staffed. The woman working was so sweet and the chef was awesome being able to accommodate the flow of customers quickly! They went above and beyond with such grace! The woman had such great customer service that she even came to our table to ask how everything was and to apologize for the wait! You don’t get people who offer great customer service like this anymore ! Kudos to her! Thank you for having wonderful service!

Emily was so wonderful at today’s visit. She was very kind to the older gentleman in front of us struggling with his app, kept everything running smoothly and was calm even during a very busy dinner rush. The food was fresh and great portion sizes. This will be our return location due to this specific experience with Emily and her crew. Thanks!

Chicken is ALWAYS burnt. They rip you off on portion sizes too. So angry every time I give this place another chance. And they never answer the phones. Waste of my money.

Horrible service. They never have food ready. Always “8 minutes”. The whole point is to have the food READY for customers! This happens alllll the time.

Against my better judgement I went to The Panda Bear for lunch. I got the chow mein for lunch. They open at 10:30, it is now 11:30 and my chow mein is barely luke warm. It has an oily mouth feel with an incorrectly cooked texture. No way that this food is fresh. $5 for my small side of pure trash and surprisingly I'm not surprised. I ate my food and immediately my stomach feels unhappy. Not again Panda Bear, you will never get me again.

I had a terrible experience with Panda Express. I placed an order, including a birthday reward for a free small entrée, but only received three out of the four entrées I paid for. When I called, I spoke with staff member {omitted name}, who informed me that the manager was out. The options given were ridiculous: either credit the missing item to my account, pick it up myself, or place a new order and have it delivered again--meaning I'd have to pay another delivery fee and tip for an item I already paid for. I specifically had my order delivered because I wasn't feeling well, and they expected me to fix their mistake while incurring additional costs. No offer to re-deliver, no compensation for the inconvenience--just a complete disregard for customer service. This is unacceptable and shows a lack of care for their customers. UPDATE: 10/4/24 - After posting this and on NextDoor, the did refund the entire meal $18+ (added an extra star)

I love Panda Express but this location seems to get every order wrong. The wrong items, missing sauces I'd asked for. Poor packaging that leeks. Sadly this location is one to avoid. This is based on several prior orders, not just one or two. Staff is incompetent.

I literally found plastic in my noodles. Also ordered rice and it was undercooked, and hard.

Walk in at 7:50pm and the store closes at 8:30pm. Majority of options are not available and those that are available have few scoops left. Wanted chow mein and they were going to serve me just the left over cabbage and onion. Might as well change hours to 8pm because any time past that there are no options left for customers. Horrible service and will never be back.

Ordered food online set pick up for 5:30 trying to make it easy for my husband to go and pick up. When he got there at 5:30 order wasn't even started yet. Instead of fulfilling our order they kept taking people that had just walked in. 20 minutes later our order was started. Finally got the order and my husband checked the order to make sure we got everything and they messed up the order. It took another 10 minutes to get our order correct. I love panda unfortunately I have seen this location get worse over the years. Food is always great but service sucks. I would avoid this location sadly.

Why do I even bother reviewing this chain? We all know it's not real Chinese, we all know about Orange Chicken, so what? Well I guess if you don't know, the Panda (as I like to call it), is super fast, super fresh, Americanized Chinese food. You come here to get a tasty meal, quickly. You don't come here expecting anything authentic or traditional. If you can get past that, you'll be fine. This location has friendly service and a clean dining area. They ran out of rice and had a fresh cooker done in 5 min, so my wait wasn't long. They were also low on Kung-Pao Chicken, so they made a fresh batch. My go-to is to ditch the rice and get Super Greens (broccoli, cabbage, kale) as my side with Orange Chicken and Beijing Beef. If I have a coupon (tip below), I grab the Kung-Pao. If you've actually read this review, you may have somehow never been to a Panda... well give it a shot! Your taste buds will thank you. If you have been to one of these, thank you for humoring my review. My best tip for newbs and veterans alike is to keep your receipt in your wallet and fill out the survey just before you come back. The free third entree option has a value of $1.50 or more depending on your location!

I don't usually eat here all the time, but it's a great place. Kinda wished they gave more food... sometimes the employees would barely give any rice and barely fill the box up. For the orange chicken the taste is always different every time I go back. Like it's spicy one time and then the next week it's mild. Sometimes the employees forget the Teriyaki chicken sauce as well.

This Panda Express is hit or miss for me. While I don't go out of my way to stop in, my family does suggest this as a place to eat occasionally, so I've had it a lot. If you go to this Panda Express when there's a good crew on staff and the food is recently cooked, it's not bad. Today, we had a really bad experience, though, that I hope is a one off. We ordered online for pick up (and paid in advance). When we went to pick it up, the crew behind the counter said they didn't have it. They put together a duplicate order, but instead of giving it to us, decided to help all the other customers that had come in after us first, because they didn't trust we made an order, I guess. Twenty minutes later, after being ignored, we verified the store number with our receipt online and THEN someone behind the counter decided to check the online order table and found our cold order there. Had anyone cared to check this before, the whole issue could have been averted. When we asked for fresh food, the staff was not very responsive. We ended up with the already slightly cold second order that they decided to hold behind the register for whatever reason twenty minutes earlier. So, not a banner night for the crew at Panda. Honestly, I am not going out of my way to go to this Panda. They didn't handle this situation right at all and it rubbed me the wrong way.

One day I'll get hot & fresh food from Panda. I just don't know when. I stopped into this location to have a quick bite after running errands. I was greater with a smile and asked if I wanted samples. I tried the Firecracker Shrimp. It had a nice kick, but I wasn't in the mood for it. I decided to go with an old favorite, orange chicken. I placed my order and decided to sit down inside and eat. I was sad after the first bite. The chicken was extra crispy, dry, & lacked flavor. The rice was bland and had a ton of egg in it. YUCK! I'd already committed to eating there and was pressed for time so I stayed and suffered through it. I did like the worker that stopped by to check on me. She smiled and had a nice conversation with me about ways to save money when I visited next time. I secretly thought "I won't be back." I wish panda served more dishes with veggies and that patrons could be served fresh flavorful food. One day...one day.

After a long work day as a nurse, I placed an order online for myself and my family. When I received my order it was all wrong, I was missing food and when asked to speak to a manager they stated they were not in the store at the time. What kind of service is this. When I requested a refund they said it was not possible because the manager was not there. Very disappointed.

Have frequented this restaurant a few time a year for about a decade. This used to be a favorite for all in my family until several years back, when Panda Express changed their menu (reducing the amount of choices for the bowl; now only choice is rice, noodles or veggies plus a meat. Used to be able to choose rice or noodles + veggies + meat.) When the menu changed, so did the quality of veggies. I really miss those button mushrooms and the flavor combination of the freshly sautéed vegetables. Today the choice is slim and the selection is boring. We only order take out for our teenage son as he still loves Panda Express. This means two separate stops for take out meals for our family. Honestly, it's surprising this restaurant is still in existence. It's always empty in the dining room and the service is slow!

I called this location and spoke to Emily. I asked if they had a drive through and she said no but she said she would love to bring it out to me if I would prefer that to going in the store. She was so kind on the phone and I could hear the smile in her voice. When she brought it out to me she was professional and friendly. Excellent customer service! Also the food was good.

Seriously what the heck is this! I ordered 2 Kung Pao but literally I only have chicken on one side and like 5 pieces of chicken. The other side is only vegetales. I called and no one answered me. I understand it's busy but what is this! Definitely not worth the price and I was so looking forward to this meal all day!!!

I have left a review before and though management was excellent on responding / super kind it doesn't improve. I just posted pictures of a Sunday evening where it isn't really busy there's no reason reason it should look like this.

What genius Panda Express is. I always get the plate and am utterly satisfied. Yes their Orange Chicken is a bit of a cult favorite and so is the the Angus Shanghai Steak BUT the Honey Walnut Shrimp is the real hero. What a show stopper. Sometimes i get BOTH my entrees as Honey Walnut. The heart wants what it wants.

While the service was good and the folks are pleasant, the food definitely has issues. I've been to many Panda Express locations and the place is generally clean, this location has a few problems. First, the food I ate tasted as if it had been sitting there all day and was dry. And close to the end of my meal, I found a long orange hair in it...gross. I'm not the kind of person who goes up and complains especially since most of my meal was eaten but maybe I should have. Second, the employee who was cleaning the almost empty restaurant, spent a great deal of time sweeping underneath my table while truly making the eating experience unpleasant. I'm pretty good at giving places a second chance, but sadly, I probably will opt for other locations and I hate saying that.

If you are looking for a quick and cheap Chinese food inspired cuisine Panda Express will satisfy your appetite. It is certainly short of being authentic but you have to remember this is a fast food style eatery. One has to remember that the cuisine has to be appealing to a broad palate. Orange chicken and the Lo Mein noodles are the most popular so my suggestion is start from these dishes. Otherwise you can try the other dishes and decide for yourself.

Tonight we ordered the family feast and Julio and Javi and the rest of staff Took care of us right away with no problems whatsoever (as the restaurant was busy). We did have to wait for teriyaki sauce about 10 minutes because they ran out and had to make it. But that was not an issue at all as we love the sauce to go with the chicken. Thank you!

Ordered ahead via mobile, I showed up on time waited by the register while they continued to serve walk-ins. I ended up waiting 50 minutes to be served. We're they busy? Sure, but they continued to serve others. This was a matter of organization.

Went there because there hours were open until 9 and it 8:40 but the doors were locked and staff was cleaning up already like wtf

Came in at 7:25 for a late dinner because our daughter wanted chicken teriyaki. We were told there is no more for the night...my husband picked up their sign that specifically says "Don't see the entree you like? Just ask. We will happily make it!" Ummm still wouldn't make it...so my husband said once again the sign says you'll make it?? He then had to go get a manager to ask if they can make it? We left! As we were leaving we saw him dump the order we had started right back in the containers! Gross!

One star is honestly too much for this place.....ordered for a pick up at 5:30 today and a majority of the orange chicken was burnt black. Also the fortune cookie was so undercook I was able to open it up without it cracking....worst $12.60 spent ever.

Always friendly and fast service. It is a convenient stop for food on my way home from work and am never disappointed. Highly recommend!

I understand you close at 8pm on Sundays but it's not ok to run out of noodles an hour before closing and stir up dust, sweeping the floors while customers are dining. It's also not ok to force customers to settle on a few choices of what you have left as we are paying your full price! For the half hour we sat there to dine until we left, we saw 15 customers walked out without an order. So much business was lost because a group of young kids managing this place needed to go home early...

Staff not to friendly except for the young girl cashier. This is my 3rd time at this PE and unlike the others, this one NEVER has fresh food or no food at all. I always have to wait for noodles or spring rolls, just about anything. I will not go to this PE again since the one on 14 by main is way better. This franchise owner's pockets will be getting a little lighter now since my money will be spent at the other PE.

The food is consistent and the servers are friendly and attentive. Sweet fire chicken breast is delicious. The food isn't authentic but it is fast food cafeteria style take out so that shouldn't be a surprise to anyone. We are thrilled they opened one in Huntley because the authentic Chinese restaurants in that town lack flavor.

Granted i got there 10 minutes before they closed but the fact the cook was asked by the person in line if he should make more and she nodded "No" and offered me alternatives. Not above and beyond employee, disappointed.

Let me start by saying I LOVE Panda Express. This review is specifically for the Algonquin location. GET IT TOGETHER WITH YOUR STAFF. Every single time I have come in there has always been a problem. There could be 2 people in line or 20 but there is always a problem. Tonight I went in at 830 thinking it would be a quick trip, I couldn't have been more wrong. When I got there there were only a few people in line however everything had been put away. Now don't get me wrong I understand it's 830 and they're trying to get ready to go home but again, it's 830... not 9pm when you close, you're obligated as a business to have things ready to eat until closing time. The place quickly became a cluster f**k when there suddenly was a line out the door and the SIX people working the line didn't know what to do with themselves. I have no problem waiting for food to be made fresh, but the most frustrating of this whole experience is getting charged for 4 plates instead of 2 when I clearly told the cashier what I had ordered, getting the WRONG food handed to me and then received no apology, and seeing one employee in particular express her clear frustration with us (by her eye rolls and other facial expressions) when she was standing around the entire time. I am DONE with this location. There's no excuse to have THAT many employees working and be so poorly trained that they can't function properly.

My kids love this place. Personally, I think the food is okay, but it gives me a stomach ache each time I eat here. However, last week, I had an experience here that will keep me away forever. While waiting in line at the cashier to pay for my kid's meals, I glanced into the glass fridge that stored the vegetables. (On display to show you how "fresh" everything is, I suppose. Anyway, I saw MOLD on the three of the red peppers, and in general, the peppers were old and starting to shrivel. Not a little mold. Big ugyl patches of mold, and this was just on the peppers I could see, the ones in front. I pointed this out to the cashier, who giggled and told me "oh, that's not mold, don't be silly". I walked over and pointed it out to her. She repeated "that's not mold". Pleeeeez! I know what mold looks like. More than the mold, her response shocked me. I can't ever eat here again. Also, I did follow up by filling out the survey on the back of the receipt. I left my story (see above) along with a phone number and email address. NO RESPONSE in last 6 days. If I get a response, I will edit this review to let you know what they said.

Came here for lunch today and service was friendly and fast. The girl at the counter was very sweet and patient as I took a couple moments to make up my mind lol. She even offered me samples. The food is good for "fast food" chinese and the price is reasonable. Location is very clean and organized as well.

It's very very clear that the employees only care about closing & getting home early.... I'm here an hour before close & they already have empty containers ... They didn't have vegetables so I said "can I just do 2 entrees instead" a lady said sure tho didn't understand that I was asking to sub an entree for a side.. When I got my total it was more than expected so I asked about the substitution & they said "no you can't do that" (I wouldn't have gotten 2 entrees.. I would have accepted a slight up charge but I was being charged for a plate) I figured if I'm paying now for a plate, might as well just get a side. When I asked if they had any vegetables, the employee rolled their eyes & called out "vegetables!" .. I understand that this is how they make sure to let the line cooks know they're out of something but it was extremely rude- it was clear that they weren't planning on making any. They said it would be a 5 minute wait. I waited 8 minutes.. The entire time watching the employees goofing around & eating. The vegetables weren't being made. I just left. What a disappointment.

Warning! Hazardous to your health! I have a complaints and with the health department as well as a complaint with their corporate office after the appalling thing that happened to me just a few moments ago. I ordered the steak and shrimp wok. Immediately after I paid for it, I began to eat it and after a couple bites I realized it was cool, not even warm and I was not enjoying it nor was I feeling comfortable about the safety of food I approached a man named Ever , Who just gave me a dirty look and told me he couldn't take the plate back and I told him I don't expect you to take the plate back but to make me an order of hot food. So I saw him go talk with a cook and instead of bringing me a plate of hot food he brought me a Chinese side plate of the same cold food! When I told him I was disgusted that he was not concerned about the health of customers and customer service, I told him I was filing a complaint with the health department and Corporate. He just laughed. I asked for to go container just so I could have proof of my food and I saved the receipt.After the experience I just had, I am very disgusted hurt amd shocked . I eagerly await Corporate's response and the health department also.

I always try to go when Luz is there; even though everyone at this location does a good job, when Luz is there it is my experience that Everything looks and tastes the freshest, the serving bowls are the most filled and appetizing to look at, and the washroom and restaurant are the cleanest. It is amazing how one person and her awesome team work so well together to move a long line of hungry customers along. When I went last night, it was Very Busy, yet Luz and her wonderful team served everyone cheerfully and swiftly.My husband and my favorite are steamed veggies and honey walnut shrimp!

Ordered noodles@ lunch time on 5/21/2016. There was very little food was left in the tray. Server scrape the food and gave it to me . Food was very cold. Asked manager to warmed it up. He said nothing he can do. He did not offered the refund or fresh food. Very bad attitude of the manager. Also food portion is much smaller than other Panda express. Avoid..!!!!

I have been to a few different Panda Expresses over the years. I went there for dinner last night in Algonquin and it fit my needs well. The place was clean, the staff was friendly and I got my food quickly. Granted, this is not gourmet food, but for fast food it was pretty good.

I don't understand the negative reviews, Panda is amazing. Everything I've tried there has been incredibly flavorful and seems to be good quality. The orange chicken is to die for. So is the Beijing beef. And now that they changed the recipe of their fried rice, I just love it. :)