Panda Express

My friends and I had our dinner in this Panda Express located inside Fashion Center at Pentagon City. We took family set that cost more tha $70 and selected 5-6 items: Prawn, Chiow Mein, fried rice, vegetables with soft drinks. Food was good. The place was crowded and we sat in the common space for food. Serve was good but slow.

I came here after it hadn’t been long open so my food was fresh. Definitely is somewhat busy considering its location in the mall, so expect a lot of foot traffic. Overall it was no different than any over Panda Express. When I’m in the area I’ll grab some but I wouldn’t go out my way for it

Normally I love the food but service is kind of bad. For example got here,today, at around 10:36 am and they are still closed. Bummer. Update - ordered delivery via Uber. Was fast, well protected, nothing wrong with the order. Star added.

Got takeout today as part of a T-Mobile Tuesdays promotion and the lady at the counter was extremely rude to me and kept repeating that only one of my two orders (that my brother and I ordered separately because I paid with two different cards but both orders were under my name for pickup). She refused to hand me my second order. She forced me to show her my order history which I did and I went back and forth on showing her both orders and she still refused saying I was lying. Unfortunately, this is a norm at this Panda. I actually used to work at Panda Express at my first job in one of the highest ranked locations in Texas. We would make fresh batches of food every 2-3 minutes during heavy traffic hours. The mall this Panda is at is always busy, and Panda always has a line. However, their quality is AWFUL and this location should be evaluated and put under new management with new staff. Food quality: 1. Food is always soggy x3 amounts of vegetable over the meat ratio, which isn’t the standard for other Panda’s. I’ve gotten food poisoning from this one at least once to the point where I avoid this location. The quality is far below Panda Express standards. THE SERVICE: AWFUL! No one that is there wants to work there. The DMV doesn’t have the best customer service, but for a busy mall you would at least expect a bit of humility from the employees. Online order pickup is a mess because the employees just tell you to get in line and cause havoc with other customers already in line and embarrass you in front of them even after you tell them online order more than three times. They are so condescending and not properly trained. They don’t really seem to follow health protocols as I’ve seen their surface counters dirty many times and employees not washing their hands every so often after touching new things. When I worked at Panda, I washed my hands so often that they would crack because how on top of higiene the manager there was. Avoid this Panda if you can. If you can’t, expect to be treated poorly and low quality food.

The food is OK no issues with that. My issue is with the manager or assistant manager, older lady. She is very rude disrespectful and is embarrassing. I live in the Pentagon city area and I order from panda express from my kids every time I go to pick my order up from online she ignores people standing in the order online pick up station, help me understand why you ignoring me is not like I’m skipping the line. I’m going where I’m supposed to go sit there patiently six customers that were in the regular line pay for their food. My food was sitting on the counter. I said, excuse me three times on two separate occasions. this has happened three times since going to Panda Express and ordering online have a conversation with your staff or get a new one

I did not get what I ordered. I asked for fried rice and instead they gave me noodles. The rice was the only thing I really wanted from Panda Express so I was extremely disappointed when I wasn't able to get it. They didn't run out though, they just didn't listen to me. Another problem I faced was that I had to pay for someone else's food. While I was still upset about not being able to get my rice I looked at my receipt and realized it was not what I ordered, it was the person in front of me's order. I had a coupon for Panda Express and what I ordered would've been covered completely. However since they gave me someone else's order that was larger than mine I had to pay out of pocket for the rest. This would've been all fine if I wasn't a high schooler visiting Washington D.C. I was more upset than I would've been. This overall left an extremely bad taste in my mouth for my trip and I hope that Panda Express can get their stuff together if they want more customers!

Ordered the new black pepper beef. It's $1.25 extra, bringing my plate total (with drink) to $15.00. I actually received half an onion, some peppers, and THREE CUBES OF BEEF. I don't normally complain but this is a rip-off.

Food was amazing!!!! Best fast food Chinese I've ever had PERIOD! The food really was amazing so sad we don't have these back home. Staff were also really nice and helpful if you want to try any of the dishes just ask for a taste and they will give you some on a cocktail stick no issues. Seriously amazing stuff would be a 6star if I could!