F. M
Google
Review for Panda Express at LAX (post-security, around 9 AM today)
I had a disappointing experience at the Panda Express inside LAX after security this morning around 9 AM. A female Latina staff member repeatedly insisted that foreign travelers could not simply point to the dishes they wanted, but instead had to say the names in English.
In an international airport that serves travelers from all over the world, such a demand is unnecessary and unwelcoming. Gestures are a universal way to communicate, especially when language barriers exist, and requiring spoken English in this way made the experience uncomfortable for international visitors.
It was especially surprising to see such behavior from a female employee who herself belongs to a minority group. This raises concerns about whether there are deeper issues in how foreign customers are being treated.
I strongly recommend that Panda Express review its training and service standards at airport locations to ensure all travelers feel respected and included, regardless of their language ability