Aiden P.
Google
I am writing to express my disappointment regarding a recent experience at the Panda Express located in Oak Park Mall. As a regular customer who visits this location nearly every week, I was shocked by the lack of professionalism and basic customer service I encountered.
During my visit, the fire alarm was actively sounding throughout the mall. Despite this, the store remained open and continued serving customers. I stood in line, ready to place my order, while a tall man in a red t-shirt, who I believe is one of your cooks, stood in-front of me. The cashier was ringing up other customers but did not acknowledge either of us. There was no greeting, no eye contact, no communication whatsoever.
After standing there for over a minute, still completely ignored, I expected at least a simple explanation such as, “We’re temporarily closed due to the alarm,” or “We’ll be right with you.” Instead, I was met with silence and indifference. The staff’s failure to acknowledge my presence or offer any guidance during a confusing situation was unacceptable.
This experience was not only frustrating but also deeply disappointing given my loyalty to this location. The lack of communication and courtesy especially during an emergency situation—reflects poorly on the store’s management and training standards.
I would like to know who is responsible for overseeing this location, as this level of service is far below what any customer should expect. I will not be returning to Panda Express, and I hope this feedback prompts a serious review of how customer interactions are handled at this store.
Sincerely,
