Panda Express

I am writing to express my disappointment regarding a recent experience at the Panda Express located in Oak Park Mall. As a regular customer who visits this location nearly every week, I was shocked by the lack of professionalism and basic customer service I encountered. During my visit, the fire alarm was actively sounding throughout the mall. Despite this, the store remained open and continued serving customers. I stood in line, ready to place my order, while a tall man in a red t-shirt, who I believe is one of your cooks, stood in-front of me. The cashier was ringing up other customers but did not acknowledge either of us. There was no greeting, no eye contact, no communication whatsoever. After standing there for over a minute, still completely ignored, I expected at least a simple explanation such as, “We’re temporarily closed due to the alarm,” or “We’ll be right with you.” Instead, I was met with silence and indifference. The staff’s failure to acknowledge my presence or offer any guidance during a confusing situation was unacceptable. This experience was not only frustrating but also deeply disappointing given my loyalty to this location. The lack of communication and courtesy especially during an emergency situation—reflects poorly on the store’s management and training standards. I would like to know who is responsible for overseeing this location, as this level of service is far below what any customer should expect. I will not be returning to Panda Express, and I hope this feedback prompts a serious review of how customer interactions are handled at this store. Sincerely,

I ordered pickup. A family member is currently in the hospital. It takes around ten minutes just to walk through the hospital and through the parking garage. I was already exhausted, but decided to do pickup. I got there and they had me my food, but no soda. I had to ask for my sis. I get back to the hospital and sit down to eat when I find that part of my order is missing. In order to either get the rest of the food or get a partial refund, I had to go all the way back there with my receipt to prove that I ordered the food (which would have been in the system). My son had already started to eat his food, so I wasn't about to take it from him to take it back and show them that they shorted us. They should have just done a partial refund. Instead, they were rude. I won't order there again.

They do not open at 11 like it says on the Internet! You wait for 11 and then you wait 15 minutes or more past time! Usually would be fine, but I only have a certain amount of time today:( I did talk to the worker

Bad service!! Latinos treating other Latinos horrible. Her name is Gloria. The food was bad, when we made a complaint they got mad. Gloria was really rude.

The orange chicken was really hard today. Not tender at all.

It was okay. I wanted a bowl but they gave me a plate. I didn't want a plate. Ordered the noodles. It was okay. Also the honey walnut shrimp, which was crispy this time and beijing beef. Love the beef though. Overall, very oily so not suitable for anyone trying to lose weight. Unless you like fattening food like me then enjoy yourself. Would recommend the noodles instead of rice because it's always a weird consistency. Not fully cook sometimes or too mushy. Beijing beef is my go to.

Good food. Theyre fast too. Unfortunately they dont feel the need to brew sweet tea ever. Ive been here atleast probably once a week for the last couple months. Not a single time have they had sweet tea ready. When i look at the tea vat. Its just clean and empty. Their just lazy.

The person working the food line needs to either be trained again or taken off the line completely. She was completely disorganized and unapologetic. I asked for a Bowl with chow mein and orange chicken. Maybe she would have heard me better if she would have looked up and acknowledged me even just once. Instead, she mumbled something about chow mein being out and "a couple" people in line ahead of me to get more. I chose to wait and complete chaos ensued. "Noemi" was barking out orders to everyone else, while not taking any responsibility for the fact that she got all of the orders confused. The only thing she was concerned about was making sure everyone was charged BEFORE the food was even made. Then, when I was showing the cashier that she overcharged me on the receipt, Noemi steps in on her little power trip and tells me I'm trying to steal someone else's food and it's wrong. That is NOT what my intent was. In fact, I was trying to inquire why THEY were stealing from me. I'm sure that was a tactic to throw me off so they could get away with overcharging me. She and her co-conspirator seemed used to the setup. I ended up walking out with a smaller portion than what I was charged for so beware of them literally stealing your money.

Since relocating to the Mid-West FPO and I have encountered several gastronomical challenges in our culinary adventures. One of the main ones being we can't find good, authentic Chinese food. Well, maybe that's not entirely fair. I doubt anywhere in this country has "authentic" Chinese food because everywhere you go, the food is going to be influenced by the region. Chinese food in Hawaii is very different from Chinese food on the West Coast, the East Coast, and it's verrry different from Chinese food in the Mid-West. Panda Express is Americanized, fast food Chinese and it looks like it might be the closest to what we're used to. But, as we learned the other day, even Panda's is different. I'm sure their recipes must be the same because they're either corporate stores or franchises but I think because their sources are different, even with this we found it's different. I ordered a plate with the noodles, teriyaki chicken, and honey walnut shrimp. Everything tasted different. The noodles were more bland and more oily. The chicken was probably the best thing on the plate. It reminded me more of teri chicken in Hawaii. The shrimp was smaller and had a fishy taste to it. At first I was worried I would get food poisoning but after a few hours and I was still fine, I decided it must just be the restaurants here are getting their ingredients from a different source. I can't say I really enjoyed this first Panda experience but I learned from it. Next time I'll go with either the greens or the fried rice and avoid the shrimp entirely. There will be a next time ... eventually. This really is the closest thing I've found so far to the Chinese food in Hawaii. I must be getting homesick.

This location at the Oak Park Mall food court offered good portions and tasty food, but I found the counter service to be hard to understand and they only offer super greens on weekends. I'm a big fan of splitting my side 50/50 between fried rice and super greens, like I have many times before at other Panda Express locations, but I was disappointed to see that this location only had a clean, empty bowl at the counter where the super greens should have been on a Thursday. This healthy option is only offered at this location on weekends. Otherwise, everything was A-OK.

I usually buy two small to go containers of different entrees, one of which is often teriyaki chicken and the other has veggies. That's plenty of food for lunch, and the calories are only 600-700. The fried rice is pretty basic. They need to use bok choy as their vegetable offering sparingly. It gets old if you want an entree with vegetables.

Best customer service! We stopped by for lunch mix-week. The customer service was exceptional. They displayed kind, courteous assistance combined with those "extras" that make the customer want to come back. For example, they packed our bag with a chili sauce and soy sauce. They thanked us for our patronage. The proportions were perfect: the food was fresh and delicious. Good experience. We will be back!

The food was great, minus the rice that had quite a few hard chunks of uncooked rice. Claudia however was very rude and curt. Not a great experience for my child who's working on ordering their own food.

Very friendly staff!! I walked in and was immediately greeted which was very nice!! The food was amazing!!!

"Hi can I please get two kids entrees?" This is what I asked directly to two employees that were looking at me ready to serve. Then they finish their conversation about days off and visiting parents. They heard me, but their conversation wasn't over. When they finished they looked back at me and waited for me to repeat whatever my request was. "Two kids entrees with orange chicken and Lo mien noodles and Sierra Mist to drink" After she poured two waters and rang up our order she said "Oh wait, I made two waters not Sierra Mist, my bad they were both clear" Chicken was so cold, dry and chewy and low mien noodles were hard and cold I had to beg my kids to finish their food. Maybe I'm spoiled. I live in an area where the two Panda Express locations are new, and clean and very busy. The two times I've stopped they have been great.

This poor woman in a motorchair was getting yelled at by a girl that worked there named Diana with glasses she was being so rude to the customer she made her almost cry she was so disrespectful to this poor lady she needs to be told how to treat people and customers especially the disabled she threw a fortune cookie on her tray after the lady repeatedly asked why she was yelling and raising her voice at her just horrible

Quick service in the fast paced mall scene. Very polite and helpful staff. Orange chicken slightly old and rubbery, but fried rice was perfect.

THIS FOOD make my bf sick !i know this type of fast food they never cleaning ! however is make my day turn bad should report .....................

Panda Express is great Chinese food...if you're a) white (I'm half, which explains my half-enthusiastic review :-) or b) don't care about authenticity. Like the mythical spaghetti and meatballs (which they don't have in Italy), "orange chicken" and "broccoli beef" are the dominant favorites on this menu. Both of these are caricatures of real chinese dishes - but if it's late, and you are really craving something close to Chinese food, and they are open, why not stop?

This Panda Express is really great because if something is almost gone and you'll have to wait a long time until the new batch is made, the manager/owner will give you the 'scraps' for free or at a discount. I'm not saying you should 'wait around' until something is almost gone and then order it because it doesn't always happen, but it's just a great example of good customer service. The food is always good and hot, and it was where I was introduced to the 'Panda Bowl', which is 1 entree and rice or pasta for under $5. What a great deal, especially since with an entree, rice, and rangoons, the meal can get up to $8. (Expensive for me, anyway!) The panda bowl is also a good size for lunch or if you get full quickly on carbs, which I usually do. :) Also, the bowl is less space for them to over-load you with rice (because that usually means I'll eat it all!).

The service lady was very helpful. She offered a taste to help with decisions. The kids ate and we all had a nice lunch at the mall.

i like their combination lomein. friendly people and great service.