Panda Express

I've been to this location several times since I've lived in Pasadena for the past 3 and a half years. The classic top-rated American Chinese fast food that they're well-known for can be found here. The portions are not as generous as some other hole-in-the-wall American Chinese fast food places but there is definitely quality to be found here. The limited-edition Hot Orange Chicken is a must have if you read this review and they still have it available. Beijing Beef is another go-to entree and we cannot forget about the Honey Sesame Chicken Breast or the Honey Walnut Shrimp. All of them highly recommend.

We went to this Panda Express because the one in south pasadena had a rat at their location. This one is super clean, the service was quick, and the people working there were great. The food was fresh and amazing for fast food! Def coming here again.

The service here is always at its absolute best. The staff is super friendly and I never have to wait any longer than a few minutes to order. Special thanks to Leslie O. on the team for always smiling and making me feel welcome! :D

i come to this location very frequently and honestly, it's one of the best pandas i've ever been to. the food is always fresh, the service is always nice, and the place is always very clean (see pic of 100/100 pasadena rating on the door). plenty of seating indoors, with a couple of chairs and a table outside, too. all wheelchair accessible. can get busy during lunch and dinner hours, especially with mobile pick-up + indoor crowd, but they're always pretty quick in handling everything. highly recommend this location.

I only give the extra star for the food. It was one of the worst customer service I have ever received in years! Went there to pick up my online order. I went into the store through the front of the store. Kimeko decided to ignore me and helped other male customers who came from the back of the store instead. After she kept helping like the 3rd male customers, I got upset and spoke over the other customer to pick up my order. She said that she needed to see my phone. I asked her to check to see if they were ready first. She checked and said she couldn't find them. I had no choice but to go to my car to get my phone. I got back to the store with my phone and showed her the order number. She saw it and said I had to wait for another 10 minutes for the teriyaki to be done. I waited and waited and she put my order on the back of the counter until I confronted her how much longer I had to wait. She then threw my order to me and walked away. I was left there in shock with her horrible customer service. I saw another helper in the store and I asked her for this horrible staff's name. She told me that her name is Kimeko. Those female customers out there ever see a shorter than average size, Asian looking chubby female there, I would advise you to ask for another person to help with your service. I don't think any of us deserve any form of gender discrimination.

A "fun" place in general. The place is very well cleaned and maintained. Very interesting and creative "paper-fan" lighting. The staff is honestly helpful and the Hot Orange Chicken is extraordinary. Communal tables are available. The food is consistently enjoyable.

Food is delicious, variety and reasonable prices.

Theresa and Les are two of the nicest workers. I would totally recommend the space. I had the most wonderful experience with both ladies. I hope whoever does this review or receives. It could make sure that they are very well appreciated.

The staff was energetic and helpful with all the diners and food delivery agents. They had hot and ready dishes to select from, allowing you to create your own custom combo meal. The beef and broccoli was tasty, but most importantly the broccoli was still crunchy. But I believe it's the staffs fantastic attitude that made the food taste so good.

I don't typically leave a review for a fast food restaurant chain, but this Panda Express is worth reviewing because it is arguably the best Panda Express I've known so far. The decorations and the interior are really nice, and the restaurant is cleaner than some other chain restaurants on Lake Avenue. Their customer service is great, too. The staff there is friendly, and always greets any incoming customers. One of the staff, which I believe the manager, knows her regular customers. I get my lunch at this Panda Express a few times in a week, and she remembers my name. Today, she even gave me a free bowl (fried rice and honey walnut shrimp) because one customer decided not wanting to have the bowl, which was already prepared, and she did not want to waste the food. The food is tasty as usual. I really love their mushroom chicken, string bean chicken breast, kung pao chicken, grilled teriyaki chicken, honey walnut shrimp, and crispy sesame shrimp & beef (their current limited item). The crafted beverages are also good. I often get the peach lychee and watermelon mango refreshers. Be prepared for a longer waiting time when the LA Dodgers wins the home game the night before because there is usually a long line for the online pick ups.

This panda doesn't get the reviews it deserves. Staff is always friendly and always doing the best they could. I never felt like it was below 5 stars. Everyone here gives Great service that serves the ambiance and the food is never stale.

I've been to this location several times since I've lived in Pasadena for the past 3 and a half years. The classic top-rated American Chinese fast food that they're well-known for can be found here. The portions are not as generous as some other hole-in-the-wall American Chinese fast food places but there is definitely quality to be found here. The limited-edition Hot Orange Chicken is a must have if you read this review and they still have it available. Beijing Beef is another go-to entree and we cannot forget about the Honey Sesame Chicken Breast or the Honey Walnut Shrimp. All of them highly recommend.

The food and service at this location is always great. The manager, Heather, goes the extra mile to make customers feel at home.

[ Food ] We ordered the plate with 2 entrees, it was for the $5 deal when the Dodgers win a game and they were heavy on the chow mein to compensate for the lack of protein for the Spicy Orange Chicken and Broccoli Beef... [ Service ] The person who gave us our order seemed nice. [ Parking ] There's free 90 minutes parking in the back or metered street parking in front of the restaurant.

Update: I returned to give them another try. The food was good and the portions were finally reasonable. However, the service was horrid. A man cut in front of me and the staff took his order while ignoring me completely. It was a strange and frustrating experience, so I won't be back. It seems you have to choose between good food or good service here, but you can't get both. It is a shame because the location and interior is really nice. I would go there for WiFi or to meet someone publicly to get tea, but not to get food.

This is the only Panda Express in the area that carries the Quinoa fried rice. For those who haven't tried it, Pandas regular fried rice is mediocre but this one is surprisingly good for something that's "healthy". I hope they expand and carry the Quinoa fried rice at other locations.

I only get 1 item at Panda and that's their scrumptious, slightly charred and satisfyingly crunchy chow mein. For $6 large box, it's also unbeatable value. This location in south Lake does not disappoint. Also got their watermelon mango drink, it's bland and watery, but can't complain at $3. Nice upscale ambience for a Chinese fast food place.

I don't normally leave reviews for chain restaurants, but just had to give this location a shoutout for customer service. My server was just so kind, enthusiastic, and helpful. He genuinely seemed like a great person. I believe the name on the receipt may have started with a W. I was happily surprised to see the eggplant tofu dish offered here, which is the only vegan dish Panda Express has (besides the beyond orange chicken which is available at limited periods). I wish this dish was offered at more locations. If it was, I would eat at Panda Express more.

If I want to go to a Panda Express, I would go out of my way for this location. Is the only location that doesn't skimp in servings.

I had super low expectations based on my experiences in the east coast but I was pleasantly surprised. I don't know if all (west coast) panda locations are like this but the service was great, the food was fresh, and they have craft drinks! I got the plate which came with 2 entrees and a side. I went with chow mein, honey sesame chicken, and eggplant. What impressed me the most was that they were refilling the options constantly and if it was running low, they gave the option to wait for the new batch which was already on the way. I'm not much of a fast food Chinese American eater but this will definitely be a location to add to the books if I'm in the area shopping and starving.

Overall a good experience from this Panda! I stopped by for lunch after doing some shopping nearby and thankfully it wasn't busy at all. The parking lot in the back leads directly into the restaurant which is convenient bc finding parking on Lake is... not happening lol. Service was great I was greeted as soon as I walked. In. I ordered steamed rice with orange chicken and honey walnut shrimp. The orange Chicken was very good as per usual, but the the shrimp and rice were a little under and over cooked for my liking. I still enjoyed my meal though!

Officially my new favorite Panda Express location. Orange chicken PLUS special teas? Yes, please! Not to mention they have some of the nicest, most on point staff here. There is a parking lot in the back or street metered parking out front. Clean, well stocked, organized and efficient location well stocked with tons of options. I had the pineapple pomegranate lemonade and it was so delish. My orange chicken bowl was the usual hot, crispy and tasty I've come to expect from Panda.

Great food and excellent service... thank you Summer for your kindness and great customer service skills.

I ordered half and half plate but the server gave me little chow mein with almost no noodles on it! One of the side is supposed to be fire crackers shrimp & steak but only one shrimp and 3 pcs of steak! They only got one order correct out of 4! Terrible service! Go to other Panda Express restaurants and avoid this branch!

Everything was good here but there's no more tea bar. Food was good. The people were nice. I was just a little bummed out that I couldn't get any gourmet tea with My meal.

Refreshing New clean Panda Express restaurant with Tea Bar. Simple clean organized restaurant inside. Stopped by for a quick bite as the day permits. Grabbed some quick comfort food rather than sandwiches and healthy joints nearby. Ordered the plate with 2 entrees, started with Half Fried rice, Half chow mein with popular Orange Chicken and Beef with Broccoli. Parking is available on the street or in the rear parking lot in the rear of Bldg. Good location and option to eat on Lake Avenue just south of Colorado Blvd.

This place really hit today. I just moved and literally living out of boxes so came here with my daughter. The staff were all really friendly and the cooks did an amazing job with my green and mushroom chicken.

Came here because I was working across the street and have always enjoyed there food. They were busy as always and were very nice. I chose to get the (2) item plate with chowmsein and fried rice. Had orange chicken with black pepper steak ( must be popular because they ran out and needed to wait till they made more.) the staff worked quickly to make my wait short and also offered a eggroll for my inconvenience. the facility was very clean and well maintained. Would stop here again.

Don't normally leave reviews for fast food restaurants but felt compelled to after my visit today. The staff were super friendly and helpful and the food was fresh. The restaurants interior is also much nicer than most panda's. Definitely would come again.

Panda Express is always there. They might not have the best taste Chinese food, but you can get decent experience here.

Good service and food was fresh unlike some other pandas where you may catch the food sitting, it was really good! Nice staff as well

this is the nicest panda i have ever been to they are fast and the food is good old reliable they also have a spicy wagyu beef dumpling i have never seen :0 hype

Can't go wrong with Panda. My favorites are the Orange chicken of course but the mushroom chicken is my second go to.

Tried this place three times in a row. It's always been bad. Food is never hot. It's almost cold. I asked the server specifically, if the food hot. They said yes, but they weren't paying attention, because it was cold. Fortunately, I was eating in the restaurant and I brought it back to the counter. It took them nearly 7 minutes to get the manager to refund me. Wasting my time. Manager's name is Jasmine. She didn't seem to even understand how to t make a proper refund. They didn't apologize or ask if they could remake it. They did nothing. I will never come here again.

Great Fortune cookies but I don't like their noodles too dry and thick for me. their service is pretty good a little slow though. And there in environment is good.

EXPECT MOUSE PORTIONS!!! They literally feed you like a 2nd grader... The employees are great, I will say. I was greeted when I entered the restaurant, and everyone was very welcoming. But idk, I'd say this is the worst Panda Express in the San Gabriel Valley. My rice was hard and chewy on several occasions. They also tend to start packing up earlier than expected, and then when you ask them to make more it seems like a hassle. Foothill & Michillinda is WAY better!!!!!

I think they could do better on proportions. First time I've had panda here.. but other places pack it on. I ordered for delivery and asked for utensils, napkins and chili sauce. They gave me a fork and nothing else.

This place is great but one thing that bothers me about this Panda Express specifically is the lack of parking and I've noticed that a bunch of uber eats drivers just relaxing in their cars waiting for orders for minimum 40 minutes up to an hour sometimes it's really quite bothersome especially during rush hour.

A nice Panda Express. Service is super quick. Place is super clean and the tea bar is a nice addition. Really great to add boba to the meal. I had some vegetarian friends and the vegan orange chicken was a hit with them along with the eggplant dish. All in all what you'd expect from a good Panda Express

My daughter wanted Panda so we ordered to go.. I was excited when I saw this location still carries eggplant tofu! (My favorite, btw..) I don't know why this place has low ratings. Although, few Panda location hooks up on the fried rice and chow mein. This place was stingy and didn't hook it up. lol

There's no more tea bar! This is the only reason I came and they didn't have it why call yourselves tea bar when you have none

This used to be my favorite Pandas location until a couple nights ago. I had the most unfortunate interaction with an employee in a black shirt (assuming a shift lead maybe) by the name of Linda. It felt so incredibly rushed, I couldn't get a word in edgewise, she just barked her questions at us, and if not answered within seconds, repeated herself quicker to hurry us along, resulting in an incorrect order. Old tea with melted ice that was sitting in the fridge for what seems like hours, overall it was just really unpleasant.

Me and a co-worker grabbed a couple 2 item platters yesterday after lunch time and they were a bit busy, make sure to factor that in if your out here in the pandemic and essentially working. The orange chicken was decently flavored and had plenty of sauce the pork was ok, I appreciated the chopping of it for portion consumption The fried rice was alight; not a lot of flavor The line moved quick enough, make sure to tip your essential workers. -Quantity was a little lacking; could have heaped another scoop of protein; or rice on my meal for sure. - Staff, please be heavy handed with portions, rice is very inexpensive and pure profit in the food industry but goes a long way to us customers. (up those portion sizes to compensate for pricing) Price: $8.50 (2 entree 1 side), other Panda's in Los Angeles price is $7 (we understand rents are high in Pasadena, but the Beverly Hills loc is less expensive) https://www.menuwithprice.com/menu/panda-express/california/los-angeles/96554/ Pro tip: make sure to get extra soy sauce and orange chicken marmalade sauce; you'll need to spruce up the items

I was shopping around the area on a Saturday afternoon in early December. I was quite thirsty and decided to try Panda tea bar. There was only one person ordering food and I was only one getting a drink. I got the large strawberry fruit tea with boba. I didn't wait very long for my drink. It was tasty fruit tea with lots of boba. Next time I will come back and try their food and other flavors teas. Parking in the back.

This Panda Express is clean and the food looks fresh. I ordered the mushroom chicken and broccoli beef meal with the quinoa rice. The rice was a little bland but the food otherwise was good. I always order a chicken egg roll. Usually they have great flavor. This time something was missing... maybe just a little salt??? Overall quality food for the same price as McDonalds but so much better. I'd give them a try.

I've been to this Panda Express + Tea Bar location only once during my lunch break with my friend from work... this was pre COVID-19. I know... this review is long over due LOL. My go-to items are usually Grilled Teriyaki Chicken + String Bean Chicken + chow mein + white rice. Teriyaki chicken was very tender... make sure you get a side of teriyaki sauce. For some reason, their String Bean chicken was kinda mushy... can't quite figure out the taste. I wish their chow mein had more noodles than cabbage though. White rice was a tad tough... probably needed a little bit more water. I got water as my drink since I don't drink soda much if at all anymore. If I do, it would be Cactus Cooler, Sprite, or Rootbeer. Sometimes I would order a side of fortune cookies... just love them! I didn't check out their tea bar, but I'll have to do so the next time I'm there. It would be nice if all of their locations have the tea bar. Competition for the boba places LOL. The staff was friendly. Prices were average. Give this Panda location a try when you're in Pasadena! Hope you like them as much as we did. Happy Panda'ing!

My husband and I both ordered their orange chicken. Except he ordered the plant-based one. Not only was his portion smaller than mine, Panda also charges extra for this plant-based item. That is so not right. How you gonna give less and charge more at the same time?! Talk about double whammy. Their "super greens" consist of broccoli and cabbage. LOL. I tried their boba milk tea and pomegranate pineapple drink and they were surprisingly very delicious!

Kinda disappointed on the amount of portioning today. Ordered a bowl and Maria was quite nice and helped me out so shout out to her!! Another employee added my broccoli beef . The broccoli beef was running low to begin with but I asked for it anyways. Figured I was gna get the last of it but nope.. Another employee rung me up but I had to ASK if I can get a little bit more of the entree I chose.He portioned out a literally ONE piece of beef out for me. Which I appreciate cuz something is more than nothing but come on my guy maybe next time it will be better

If only all Panda Expresses were this good! I'll credit this review mainly to their tea bar drinks. Got the sparkling pineapple strawerry yogurt. I like how they made it into a bubbly soda drink hence the "sparkling." Didn't detect the pineapple very much in there, the strawberry definitely overpowers, but still sweet and refreshing. It's nice they have non-dairy offerings, almond & soy! The panda milk teas are pretty good, and boba is legit chewy/ sweet. Practically perfect imo. Food offerings are the usual with the exception of burrito style wraps and quinoa brown rice! You can choose what you want in the wrap. All tasty! I liked the type of wrap they used, reminds me of what is used for beef rolls. The scallion ginger sauce is good! Free parking lot right behind them. Otherwise first 90 mins free in the larger lot.

What a disappointment and waste of money. Ordered a beef and broccoli bowl online and they gave me only three tiny pieces of beef. Don't order online or at all from this place save your money for a real meal.

It was so bad. I have been to many pandas around the states and no problem. But this one is disgusting. Food was disgusting. Forgot parts of the order and was so late food was cold.. it's unfortunate

This review was decided after consistently experiencing bad operations, waiting periods, excuses, BS, and staff attitudes. Today I went to pick up 2 orders at around 2:40pm and the order went okay/friendly with the female service staff. Since they ran out of veggies, she told me that it would take 3minutes to make. This was fine, I had paid for the food but ended up waiting 7minutes. She had immediately told the kitchen cooks (3 males / 1 was a manager) to add more veggies but for some reason none of them came to work on it until 6min later. 1 minute before that (5min waited), 1 cook made chicken and string beans and she packaged that order first. I didn't see anyone ordering that before me so it could've been an online order. During my wait, another manager and staff was talking in the kitchen and none of them were cooking the veggies while the other guy was cooking the chicken/string beans. The same cook finally made the veggies after that. Right before the veggies arrived at 7min, I asked if she could redo and give me new plates bc my food has been sitting there waiting for the veggies and it wasn't as warm anymore. She instead offered to put them in the warmer, and this is not okay/ sanitary to me as she was going to put in a paper container and plastic container (to-go plate + orange chicken bowl) in there. But since it was just in time that the veggies came out, it ended up not going in the warmer. I then asked her if there was a reason why those other guys in the kitchen didn't need to cook. She said "he's teaching him how to cook." One of them was a manager and the other did look like a new staff member. However, her response was COMPLETE BS. As a restaurant operations consultant/ owner myself and any other restauranteur would agree - that if you have customers waiting for a less than desirable time, that customer priority comes first even if you are training, especially while talking about non-urgent matters.. If he was truly teaching him how to cook, then he should stop in the middle of whatever he was talking about to cook the veggies (which only takes 3minutes) and show him how. She BSed. The conversation the guys were having was not urgent, because when 2 other customers arrived after me and wanted to wait for veggies to arrive before they order, the same manager that was talking came out to ask if they can help those 2 new customers with their order (they can see the customers arrive as the BOH kitchen and FOH was divided with glass windows. The customers told him they're waiting for veggies. He then went back to his CONVERSATION and didn't bother to help cook, maybe because that 1 other cook was already cooking. Basically, there were 3 guys in the kitchen including the manager and only 1 person cooked 5mins after my request. Here's the photo of them in the kitchen. There's laziness in leadership and staff & lack of expectations among staff. Every staff is there to back each other up only, not the business nor the customers. I would never hire someone from Panda Express.

Panda is always good simple food cant go worg with there choices...this panda has awesome service!

Food was good, Service a but slow for lunch rush hour. Portions are smaller during lunch however, the prices are the same. Would not recommend this location during lunch hours. You will not get your monies worth.

Was shopping in the area and wanted to check this panda out since it was a "tea bar" too. I was very impressed with the decor and cleanliness. More like a panda inn rather than express. A lot of higher end and healthier options. Along with the traditional choice of fried rice or chow main they also had veggies, quinoa and even a glazed Brussels and carrots mix (which was delicious). Although they dont carry my favorite sweetfire chicken, or crab rangoon, they still had a lot of choices. Another fun option they had along with the traditional players and bowl was a salad or a wrap. Yes- you can get your entrees on a salad or wrap. The tea bar has a variety of teas, milk teas, lemonades and boba with a bunch of fresh fruit toppings. Pro tip- if you check in before you order- you get 60% off any tea bar drink! Staff vas very friendly and efficient. Will come back

HUNG UP IN MY FACE 3 TIMES without even hearing what I was calling for! What a psycho, disgusting branch! I placed an online order including egg rolls and crab rangoons specifically adding a note asking them to include sweet and sour sauce which they SHOULD do already. When I received the order, there was no sauces whatsoever. I tried calling the branch just to leave the feedback that they should automatically include sauce when these items are ordered. No big deal, just a little customer feedback to help improve their service. Well instead of hearing what I had to say, the person that answered put the phone down and then about one minute after I was hung up on abruptly. I called back again and the phone was picked up but no one said anything. I waited 5 seconds and when I said hello, I was hung up on again. The 3rd time I was hung up on as soon as they picked up. What an unprofessional and cowardly way to deal with customers. They literally didn't even know what o was calling for and just kept hanging up on me! I do not recommend going to this Panda Express and especially not ordering online from them! Occurred 5/9 at about 8pm.

If you're going an hour before closing don't have high hopes for them having what you want. I asked if they were making more orange chicken and they said nope, closing for the night soon. This used to be the nice panda in town but I'll be going to their other locations with better service. I understand if it's 10 minutes before but a whole hour? Come on.