Tarra A.
Yelp
If I could give zero stars, I would.
I have been dining at Panda for 3 years, takeout and delivery. I eat there around 4-6 times a month. It used to be my favorite place to get food, until today.
I ordered at 11:15. My food arrived at 11:55, inside the promised window by 5 minutes. My tofu dish was swimming in water, not General Tso's sauce. I called and explained what happened and they knew I was a regular and promised to remake my order and send it right away. 45 minutes later, I called because it wasn't there and the owner/manager yelled at me and rudely told me some bad words and to never order there again and that she didn't care that I was diabetic and waiting on my food. The she hung up on me. A few minutes later, the driver arrived with tofu, but no new rice. The old rice was 1 hour old! I called and asked her to send the rest of my order and she hung up on me.
I went down to the restaurant after the driver left and asked for 3 things: to speak to the manager, the name of the owner and their email, and my money back. They claimed the manager had left in the 10 minutes it took me to get there. She was actually in the back. The man yelled at me, I kept my voice down and asked why he was yelling at me. He walked away then flat out ignored me and tried to take my cell phone out of my hand when he saw I was recording the conversation. The waitress couldn't tell me anyone's name - Manager, owner, accountant, whatever. The lady that yelled at me on the phone was brave enough to tell me all kinds of bad things then, but when I was in person wouldn't come talk to me.
I contacted a Restaurant Justice team and WHNT and we will hopefully get a story together so everyone will know how terrible their customer service is. I recorded a few clips of their service.