Anonymous Y.
Yelp
TLDR; The manager of this place is outright mean, inconsiderate, and verbally assaults his customers. I had a few questions about my drink and he proceeded to say I should go to the Starbucks across the street, yelled at me that my review wouldn't change anything, and screamed in the parking lot at my friends and I after we left the shop.
I'm not one to ever post a review but the verbal assault I experienced by the MANAGER at this seemingly highly rated Tea house is one worth sharing.
My friends and I decided to catch up over the break at Pandan Leaf as the reviews looked good and the menu was extensive. I ordered a matcha milk tea and my friend ordered a jasmine milk tea.
When I got my drink, I noticed it tasted heavily of Jasmine and very grainy from the Matcha powder (picture attached). My friend who ordered the Jasmine milk tea tried my drink and said my drink tasted more like Jasmine than hers. I suspected maybe he used the same shaker cup for both our drinks. My friend kindly offered to ask the manager if he could remake it for me. He replied, Matcha milk tea is made with Jasmine tea and said no.
I wanted to ask one last time about my drink before I left as the separation was too much and the Jasmine taste was extremely overwhelming. I asked, "Is this normal?" Annoyed, he said, "Let me ask you this, what do you think Matcha is?" To which I replied, "Matcha is a type of powder made from finely grounded green tea leaves. So to me, a matcha milk tea is matcha powder, milk (oat, soy, 2%, etc.), and ice." (I looked this up online and I was correct in my definition btw). He rudely said "I can't give you just powder and ice. The tea aspect of the drink is Jasmine tea. If you want what you said, you can go to the Starbucks across the street." I was shocked. I said, "Ok, I feel like that should be stated on the menu but thanks for answering my question." I proceeded to ask if I could take a picture of the menu to show that it doesn't mention Milk teas are made with Jasmine tea. While I took the picture, the manager repeatedly said, "one problem isn't going to fix anything."
As we were heading to the door, he progressed to actually screaming at me, "one problem isn't going to fix anything". I'm not too sure what he meant by that but just the screaming itself was unprofessional and frankly, very scary. Maybe he thought it was okay to scream at us since no one else was in the restaurant.
We silently left the shop. However, when we were standing near our cars saying our goodbyes, the manager parked his truck right next to us and continued to say "I look forward to your one star review. Don't worry I will respond to it" and continued to keep saying "Please post your one star review." and "I can't wait to read your one star review." My friends and I, as 3 young women in a fairly empty parking lot, felt extremely unsafe. Almost to the point we thought we were going to get hate crimed. Because of this, we had to cut our meeting early due to the repeated remarks and harassment we endured from the manager.
They seem to be a well performing business as they had regulars come in while I was in the shop. Both my friends even liked their drinks a lot. I unfortunately had a couple questions that he could not answer with professionalism or human decency. If you're not a regular at Pandan Leaf, be prepared to be harassed and yelled at. It seems like other reviewers had the same experience and he responded with the same crassness to them as well.
Would give zero stars if I could.
