Sydney A.
Yelp
Everything all the way up until the food pick up went well.
The first thing that happened was my buzzer went off, I went up to get my order. Only half of my Pick 2 was ready. No worries, it'll be coming up in a few seconds, right? Nope. It took me about 30 seconds of standing there looking like an idiot at the pickup line efore finally it came.
A second issue. The mac and cheese I ordered came out cold. I don't mean warmish, when most people say "cold". I mean it's the coldest thing I've I forgotten that's supposed to be hot, from any restaurant, in the history of me going to any restaurant. Bear in mind that I was to eat my mac and cheese FIRST, so it's not like I ate the sandwich first and then 5 minutes later ate the mac and cheese (not that it wouldn't even get that cold because it was below room temperature!).
I took it back to the order pick up area, one of the line employees asked what was wrong, I told her. I believe she may have given me a token apology before taking it back. Waited a good four, maybe five minutes, so I go back up to the line to check on what's taking so long. Pretty much when I got up there, the shift supervisor was there and the mac and cheese I could see was coming out, so she handed it over to me. I complain that my sandwich was now cold, because I didn't want to eat the sandwich without my mac and cheese. She then asked if I wanted it repeated, too. At that point, I just didn't want to deal with anyone else there, so I said, "No". She said, "Okay".
It's not over. Taking a bite of the mac and cheese left my mouth scolded. It seems they went too far the other direction and overheated it. Literally, tongue is now burnt and has the bumps on it because it was he did so high or so long in the microwave. My tongue doesn't burn any easier than anybody else's and normally this never happens.
Needless to say, aside from getting freebies, I won't ever be coming to this location again.