Panera Bread

Went through the drive through two days ago with a semi large order, I was respectful and understood it takes time with big orders. The lady over the speaker was very rude the whole time always asking if that was it then getting upset when I added more. I pull up to the window still being respectful and they give me my drinks. 10 mins later they come back with my food and say “here is that” in a tone that implies that there is more coming and they leave the drive through window open. So I’m sitting there wondering if I’m getting more and a worker comes up and SLAMS the drive through window closed. I sit there shocked for 5 MORE MINUTES then the worker comes back and in the most rude tone ever asks why I’m still sitting in the drive through. I told her respectfully that I was just confused and she made it seem like there was more. On top of this terrible service they forgot a whole soup and a sandwich. I just don’t like how these workers made me feel like I was a creep for being confused and they COULDNT EVEN GET MY ORDER RIGHT.

Ordered 1/2 salads and sandwich or soup 5 times in the last week through DoorDash. I was doing a Panera lunch thing to eat healthier lunches. Not anymore! Received 5, 1/2 salads that I had to remove 1/2 the lettuce from because it’s rotten. Five, consistently disappointing orders on different days. I’ve had Panera from Phoenix to Detroit and this is hands down the worst location. The lettuce on the sandwiches have been rotten too. Panera’s whole thing is fresh ingredients. Not at this one. Never again.

We've been coming here every other Sunday after church for months. The food is so good and the atmosphere is great. We love coming here,, except,, we always get the same cashier -Katie- . We've only had one good experience with her and EVERY other visit we have felt very unwelcome. We used to order at the counter but she speaks to us in a very condescending manner. We now order at the self serve kiosk. She is usually the one to deliver our food to the table and her customer service skills needs some work. She uses no manners, does not engage in any type of conversation, is impatient and in a rush and makes us feel like a burden.

Had a father daughter night and we always do some sort of soup and sandwiches. Tonight was Panera broccoli 🥦 & chedder cheese 🧀. We ordered ahead & when we got there we checked in & waited. No one told us our order was ready neither did they bring it to table. So it sat there getting cold until we checked back in with front counter lady. No apologies nothing about rewarming it or new. There was no atmosphere unless you call family with 3 little girls sitting quietly in corner. Extremely disappointed 😞

Clarissa was our cashier and she was so pleasant, friendly and knowledgeable. Our order was accurate and absolutely delicious! It’s nice to go to a restaurant and have not only good quality tasty food but a pleasant person to wait on us. Go Clarissa! Go Panera - love Panera.

The staff here is awesome. Customer Service is always stellar. They always get my order right and they are so friendly. I highly recommend their food, teas and they have a really nice lobby. Great job!!

Very clean store, friendly staff, and quick to arrive good tasting food. Can’t ask for much more out of a fast casual restaurant.

My orders a frequently wrong and the portions are small even for Panera's standards. But this is disgusting and unacceptable. I don't know how anyone would see this and think it was good to eat.

Super clean restaurant & very friendly staff! The food here is consistently hot, fresh and SO yummy! I recommend this location :-)

Great and fast service and very friendly staff. The environment was clean and calming and the food was amazing.

Service was nice and pleasant. I really enjoyed my food. Very clean and quiet place.

Another day.. Another Panera location.. We've been to over two dozen Paneras in six state cities n the last nine weeks. We love our sip club membership! This location was a bit dirty, looks like they just got a big lunch rush. It was all cleaned as we sat there. Staff were professional and courteous and the soda was cold and refreshing. Many more Paneras to visit!

My husband were traveling and stopped at this Panera. I'm a fan of Panera's oatmeal which we ordered to go. It was awful. No brown sugar, had few strawberries and pecans and it was mushy. My Carmel Latte tasted like milk. Our lady who took care of us was very nice. But was just disappointed of our meal that we paid 20 for.

I am severely disappointed in the quality of the food. Had no bacon on a bit, cucumbers were frozen, lettuce was wilted and rotted. Worker in the kitchen was coughing and not covering his mouth (gross). When asked if I could have a side of bacon a worker threw it in the cup and snapped at the waitress. Usually good food and service in the day, night/evening crew need some discipline. Unacceptable for $14 a sandwich. Was not busy what so ever, were laughing and talking in the back, no reason to have such unacceptable service. Will not be eating here again. Good day sir.

Great service and coffee and the BEST was they had both mine and my husband's favorite (obscure) coffee flavors! We started our day with our favorite coffee drinks and warm muffins..the best!

Kind of a pain. Use a kiosk to buy your food and drink then stand in line to get a drink cup? I liked it better when the cups were out. Food is decent. A little on the slow side for fast casual. Decent. 4 out of 5.

My favorite go to treat was the teriyaki chicken and broccoli bowl it was on point every-time super disappointed it was removed from the menu.

Food was great the Mac and cheese is to die for. Service was really quick you can either order on a touchpad or in person. The inside has a nice modern vibe. In all great experience highly recommend coming here.

Menu says Mexican street corn chowder is 5.99 and the Mac and cheese is 6.99 and when I went to the window they charge me 6.89 for the Mexican street corn chowder and 7.69 for the Mac and cheese.. first of all talk about weird prices that don't make sense second of all update your fucking menu if your going to charge me more then what the menu says. Figure it the fuck out.

Wow Every time They screw something up every time We pre ordered a dozen and a half bagels a day ahead for a get together Arrived to pick them up and they say, sorry we are out of those bagels, Wouldn't you think when some one orders a dozen and a half of that type bagel they'd make at least a dozen and a half extra since the order is paid for in advance? Or put aside the Ordered pre paid bagels, since the customer ordered and paid for it a day ahead of time to make sure they had it? Not panera in Billings. ... they don't care about customers who think ahead, they don't think at all. Want proof? After telling them we'd take what they had for the original Pre- Paid ,Pre- Ordered bagels and make up the rest of the dozen and a half (that's exactly what they call it on the menu, Dozen and a Half)... we take the order and arrive at the gathering to find out panera employees can't do math, or don't know how many are in a dozen 16 bagels 16 bagels were in the Dozen and A HALF. Lord keep me from judgement, but WHY CAN'T THESE PEOPLE DO THEIR JOBS? Bad management, bad training, no oversight, maybe it's all of the above at once. Don't go here expecting anything to be done correctly. Honestly it's only a matter of time until this panera closes, you can't constantly do your job wrong and expect people to keep coming in. It's not THAT big of a city.

YUCK! Third time giving them a try. All three times were yucky, didn't get what I ordered, taste was not there and today instead of a bagel, I presented itself as a doughy roll. I am done with this restauant!

We tried to go there yesterday for lunch. Despite for employees in the kitchen area, doing absolutely nothing and after making iContact with two of them. No one wanted to help us. We didn't want to order on the kiosk because we had questions we ask if somebody could come and ring us up and they said they would prefer that we did it on the kiosk our self. I intend to try to get a hold of Panera corporate headquarters to register a complaint with them. I intend to go to another Panera and ask what the best way to complain about a Panera is. But judging from their absolutely horrible reviews, they probably don't care. maybe corporate will.

My son and I made a stop here during a cross country road trip. The food was tasty and served in a reasonable time. Shout out to the staff which was very friendly and made sure we were satisfied. Restaurant and bathroom were clean.

I hate saying this since I happen to know the owners, but the service today wasnt that good at all, we ordered 4 large mac and cheese bowls, 3 were cold and one was burning hot, then I ordered a large charged lemonade, which the drive thru worker handed to me all weird and lost grip of it, causing it to fall into my car and burst open all over my clothing and interior. Drive thru worker was overall very rude to me and all my friends in my car. Had a bad expression on her face the whole time we were in the drive thru, terrible.

This place is spotless! The service is amazing and the food is spot on. I'm seeing poor reviews from others and I am confused as to why. One of the nicest Panera Breads I've ever visited, and I've visited dozens from coast to coast.

I grew up with Panera's aplenty and when I moved to Billings it was one of the things I missed dearly, especially when sick (Panera soup)! The team here seems like they were trained super well, everyone is friendly and helpful. The cases like clean and organized, all areas are clean and the design is trendy. Food is just as good as My other Panera experiences. It's also an awesome breakfast option because of their great bagel options and coffee. I will be returning here frequently!

This is without a doubt, bar none, and I have been to many. This is the worst Panera bread in the nation! The coffee is horrible, management is beyond rude, the tables are dirts, the service is horrible. Did I say the management is terrible? One of the best is in Kalamazoo Michigan and another in Temple Texas. When it comes to service at this location it is slow, orders wrong, food like pizza undercooked , and management unprofessional and rude

While staying in Billings, the hubby and I wanted to try Panera. We'd heard good things and never had it before. The atmosphere was very comfortable. The seating wasn't too crowded and social distancing was in place. The server was kind and helped explain the menu and how the specials worked. The two meals with drinks and a .99 chocolate chip muffie was in total about $31. Little bit more pricy than the usual dine and drive but very tasty. The bread was baked to a crunch consistency with the soft inside indicative of a good French bread. The broccoli cheddar was well seasoned and tasted very good. The broccoli wasn't mush which was a nice change. The Cobb salad with the Green goddess dressing was bigger than expected expected but oh so tasty! The chicken was well seasoned, cherry tomatoes added a bright acidity, and the hard boiled eggs were cooked to perfection. No green ring around the yolk. We sat near the fireplace and enjoyed our meals in peace with music playing very lightly in the background. Would definitely love to try more of their menu!

Oh my. This was so bad! First of all...they used the heel of the bread for my sandwich? Really? The bread was dry en felt like it was partially toasted...but it wasn't...yuk! Then the bottom of the bread was a soaked piece of bread with the juice of the tomatoes. The turkey was tasteless. I feel like I've been cheated out of my $11 for this sandwich.

Went there and ordered the bbq chicken sandwich and they made the sandwich in the most impractical stupid way possible. They put onions and cheese on one half and chicken and cheese on the other half so I can't even eat the two ingredients together. Like wtf

Experience was fine, but the store was so dirty! And the employees were just standing around. There weren't many customers in the store and they all had their food. Tables weren't washed, crumbs and junk all over the floor, garbages full and the bathroom was gross. We washed our own table and even some others so customers would have a clean table. The food was fine but I wouldn't recommend going in here just for the cleanliness. It was just gross. I won't go back.

I would give zero stars but I can't. Workers are so rude it makes me lose my appetite lol. ‍

Dude if I got dollar for every time I went into this place thinking "maybe it was just that one time" I would be richer than Elon musk! They have terrible customer service and even worse they forget or don't get orders right every time!

Ordered food for 1:55 pick. Got a text at 1:51 saying it was ready. Got to the store at 1:56 and didn't leave with my food until 2:15 because the food wasn't ready. No cutlery provided in the bag either. My SW salad was missing some ingredients (black beans and corn salsa). When I asked about the status of my food and if I could have cutlery, I was met with blank stares. The thing I'm most mad about is that I tipped 20%. I'd like that money back.

Bad customer service. Headset lady doesn't sound like she wants to be at work and the soup was halfway filled and my sandwich was burnt and all bread. Do better!

Very disappointed in my experience here. Went through the drive through and ordered a chipotle chicken avocado melt with no cheese and a Asian sesame chicken salad for my pick 2. Luckily checked my bag before leaving and there was cheese on my sandwich I'm lactose intolerant so I went back in and asked them to remake it. They came back out with my sandwich and I went home to find a sandwich with one chunk of chicken on it. Never going back to this place again. Good quality is not there.

I am so glad a Panera was built up here in Billings, I used to go to Panera often when I lived in California and moving here there's a lot of places I miss, this being one of them. We went a week ago and it wasn't crazy busy, everyone was very fast and friendly, the food was awesome and the wait wasn't that long as we got our food to go and bought over $100 worth of food (family dinner). I would definitely recommend trying Panera out if you've never been before, the macaroni and cheese is one of the best, well everything is really but don't take my word for it, go try it!!!!!

At least the cashier could kind of act like she was ok with me ordering something to eat. Instead she acted like a complete brat and so incredibly rude. Not a good look for Panera

Wow. Besides being SUPER EXPENSIVE, it really was not all that great. Almost $30 for my mom and I to have lunch. We both ordered the combo deal where you get to choose 2 items. I ordered half of a turkey sandwich with the Mac and cheese. My mom ordered half of a chicken sandwich with a side Cesar salad. We both got small lemonades. $30. Oh, and I failed to mention that I went through the drive thru to avoid needles contact, which meant that they forgot my Mac and cheese. So I only had half a sandwich and a lemonade. Pretty pricey for subpar trendy food. Not impressed, nor will I be coming back.

Stopped by the drive through yesterday and ordered two Modern Caprese sandwiches. What I got was bread with cheese and Pesto. I understand if they are out of certain ingredients at this time but they should tell you before they pass of what is basically a cheese sandwiche for a Modern Caprese. I also only got one bag of chips. I was so happy when Panera opened in Billings but very disappointed with the quality of the food during this Coronavirus. Check your order before you drive away. $28 was a bit much for two cheese sandwiches

Had lunch today and was very impressed with the service and quality of sandwiches. Service staff were very attentive and helpful. Chocolate Chip Begals are awesome..

Sandwich smashed together and seemed like it had been sitting there for hours. Too overpriced for what you get and the quality.

Beyond that exceptional food & service!! Chris, a manager, went above & beyond!! Definitely one of our favorite places to eat!! Thanks Chris, my son absolutely loved the package!!

My first time coming to this place and I got an attitude from the gal taking my order. They were out of the bread for the sandwich we wanted which was fine, then out of an ingredient to make said sandwich, then rudely asked anything else? I said well maybe I'll take an apple salad and she said we are out of apples. I tried to make a joke buy she wasn't having it! I asked if I could please substitute the apples for the strawberries and she said that will cost 99cents. I said even though you don't have apples? And she said yeah. So I said ok. Then again anything else (insert monotone voice) I said I'd like to try the frozen strawberry lemonade. She then said their machine is down! Good grief..... again I tried to make a joke and she was not having it! All in all I was very disappointed with the customer service here and lack of caring about what I wanted... so I will most likely NOT come back there....

don't order the Mac and cheese we ordered 4 and 3 were cold service was pretty bad and workers were rude

This used to be my favorite restaurant and it is completely gone downhill high prices for low quality food every time that I have gone here and it is least once a month or more I have to call about my order being wrong or something missing every single time. Today I just spoke to the general manager because last night of course my order was messed up once again the broccoli and cheddar soup which is something I always get and my husband gets the chicken and wild rice, both soups was like eating thick pudding we could not even eat it in the sodium was beyond high! And I ordered a Caesar salad no chicken extra dressing and received my salad with chicken no extra dressing and was still charged for it . One of the workers did make it right and correct my salad which I beyond appreciated. We live over an hour and a half away and used to love going down to Panera. the general manager gave me such an attitude and sounded like she absolutely hated her job she proceeded to tell me that Panera has switched up their formulas on both of those soups and their bread as well didn't have a care in the world to say sorry just that they've changed recipes and was just rushing me off the phone Unfortunately they have completely lost my business here in Billings Montana.

This was a surprise bring home meal from my hubby and we were both floored at the absolute lack of food. For a $38 meal, we could have gone to a much nicer place to eat. We had two very small- 6-8 ounce salads, two VERY small 4" sandwiches and a 5 ounce cup of soup. My sandwich had 1 table spoon of chicken on it and a slice of avacodo -This is not an exaggeration. I paid handsomely for a brand name.

Panera has a nice location and the interior is very well designed and welcoming. The food was good just a little pricey but good quality and friendly staff.

Ordered and paid at kiosk. Customer next to me had much difficulty getting kiosk to work. That should have been a sign for us to cancel mid-order and walk out. Several customers that came in after us received their orders yet nothing for us. Finally went to counter to ask about order. There it sat on the counter getting cold. Besides the staff's "sucks to be you" attitude, order was wrong as was several other customers' seated around us. Panera's explanation was, "Oh well, the kiosk always screws things up." Regardless of the serious lack of good customer service, the food was good. You'll have better luck at Perkins.

got the steak and white cheddar sandwich and it was absolutely disgusting. doesnt even taste like steak. smells horrible. wouldn't get it.. unless i just got a bad one. yucky!!

This was held up as a superior lunch experience so I was looking forward to trying it. The menu was brightly colored and pretty but not really well laid out. I was excited to find a Cuban on the menu so I bought a whole Cuban and a small chicken noodle soup. The sandwich came in a nice windowed box to show that they really cared about presentation. Inside I found a rather anemic attempt at a cuban with dried out pork and mayo instead of mustard. So far this would be a disappointing but expected attempt at a sandwich if I had purchased it from a gas station but the real kick in the teeth for me was the bread. Let me tell you about the bread. When you put the word BREAD in the name of your store, I expect you to make an effort to provide something palatable. This carbohydrate bomb was surprisingly hard to bite into. I didn't quite need a knife but I did have to take a deep breath and commit before each bite. This thing was a chore to get through, and the effort of tearing off a chunk pushed the pork out one side. Once I completed this marathon of a sandwich i needed a broom to clean up the significant mess of flour that had been compacted into the crust. I honestly considered changing my pants. It looked like I had been baking it instead of eating it. The soup was... fine. I mean it had all of the earmarks of Progresso canned Chicken Noodle but whatever. The sign doesn't say Panera Soup. The pickle was nice. That's worth a star. It was a pleasant slice of pickle.

Ooof. If you order on the app, make sure you check your order before leaving. No matter how many times I frequent this Panera, I never have a correct order and then have to wait for the correct items. Most of the time, it's a side that's missing. Sometimes, I'm missing the bakery items. One time, the bbq chicken salad had almonds on (that's not an ingredient in that salad). Simple questions are met with confusion by the staff. There is clearly a lack of training. Get it together, Panera. The only reason I keep ordering is because I can order via app. My patience is running thin, though.

Ordered my favorite, the Mediterranean Grain bowl. Was pretty small this time. Table was dirty. Sign on door says masks required, cashier took hers off to help us. Other gal was wearing her under the nose. Not sure if I'll be back.

Why serve a sandwich with Avocado if the avocado is so hard it is inedible. Very disappointed last few tImes I've gone. Started out really welL when they opened and now it seems like they don't care. Perhaps because all food is take and go now.

Very cold night so got soup and 1/2 sandwich. Food was great. Staff very friendly. Restaurant was very clean.

We have been several times because I wanted to give them the benefit of the doubt! It's way overpriced for what you get! I know it's all new employees but those taking orders don't seem to have a clue and never get the orders correct. So I got the app and ordered and they still didn't get the order correct! Last night I got a grilled cheese it was skimpy cold and awful! Ordered a half sandwich for my wife and she got a whole! Back to Jimmie Johns we will go!

Not as good as other Panera's I've been two in several states. I had the 1/2, with the steak and cheddar 1/2 sandwich .. very small...and a small bowl,of their famous Mac and cheese. Sandwich had a teaspoon full of the onions over to the side and spilling out. Could they have at least spread them around? Meat was a little tough and didn't even cover the bread underneath. VERY skimpy! The Mac and cheese was clumpy and cold on top....none of that creamy sauce that I love. It was almost $12 for that and I was still hungry. Had a brownie that wasn't nearly as good as Great Harvest's. I won't be going back.