Panera Bread

This is the worst Panera I've ever been to among all the Bay Area locations. Do NOT bother coming! We came at 8:10pm. They told us we cannot dine in anymore and they're closed. All the chairs are put upside down on the table. I've been to other Panera locations before and they all close at 9pm. Why would they close 45 mins earlier than the posted 9 pm? They should have changed their closing time online to 8pm if that's the case. Horrible service. Also, even when we tried to order for to-go, their salad ingredients are out and their soup we want is out. Super disappointed.

Started badly when we walked in and the young lady at the counter was fairly short with us and not friendly at all. She didn't know what she was talking about when she was asked about using the offer that was sent on the app for us using a 2 for 5 and was insistent that it was online only. It wasn't and when she typed it in it actually was available. The food was mediocre. Not bad.. not great. I went back to get a cinnamon roll after and it was stale. The restaurant itself wasn't all that clean. It was not busy at all but tables had to wiped down and weren't. Floor was littered with crumbs and food. We ended up just wiping down our own so we could sit. I won't be going back.

This Panera location in Cupertino is a gem. From the moment you walk in, you're greeted with the comforting aroma of fresh-baked bread and a warm, welcoming atmosphere. The space is spotless, the food consistently delicious, and the service top-tier. Whether you're grabbing a quick bite or settling in with a laptop and coffee, this café delivers excellence every time. Special shoutout to Lucy, whose leadership and grace elevate the entire experience. Her deep understanding of the restaurant business shines through in every detail—from staffing to customer care. Lucy’s kindness, professionalism, and ability to create a calm, efficient environment make her a standout. She’s the kind of person who turns a good visit into a great one.

I've been a regular guest here for several years. The crew here has been wonderful with me and so accommodating. The assistant/manager is a wonderful woman! I would recommend Panera Bread on Stevens Creek to anyone that needs a warm meal and a cold drink.

I can't believe I paid $15 for a sandwich that only has 3 pieces of chicken, it had never happened to me before... when I asked ( because this is what I usually eat at Panera) they told me yes, that was the correct portion... 1 scoop ... but I wonder, what dimensions? This is the only panera where this has happened to me, apart from the fact that I get a fat chicken… unpleasant and a very disappointing. Literally paid $15 for a piece of bread…

RACIST! DON’T GO!! SPARE YOURSELF AND GO TO ANOTHER LOCATION! The person refused to give me my order when I tried to pick it up and showed her the order in my phone. Everyone was able to pick up their order without having to show their phone and an order details and ID, this is so stupid. Even I showed her my order, she refused to hand me my drink and asked my order number and name. This is discrimination and racism. And after all that they gave me a regular cup when I ordered a large. Just to test if this was racism, I had my wife order the same thing 5 minutes later. See in the picture, I got regular when I order large (right) and my wife who is not Asian went in a got the large one she ordered (right) and they asked her for nothing! No order confirmation and of course, no ID!!!! You can treat everyone the same but not discriminate like this! I am giving zero stars on all platform and letting all my friends and family know this is a racist location. The Kobe Kitchen next door is way more better, it tastes better and the people there are genuine and treat you better!

Last week, I visited the establishment with my professor. The business closes at 9:00 PM. At approximately 8:57 PM, an employee approached us and told us to leave in a rude and unprofessional manner. As we were walking out, we observed that a white family was still inside and was not asked to leave, despite the same closing time applying to all customers. My professor and I were the only minorities present, and we were the only ones instructed to leave. This experience felt racist and discriminatory, and it was extremely unprofessional.

Excellent service and fast too! I had to wait longer than the pickup time and they offered a drink while waiting. Definitely my favorite Panera Bread location by far!

honestly don't get the bad reviews this Panera is one of the best I've been to! The team here works incredibly hard, even during the busiest rush hours. Cashiers keep the line moving fast, the orders come out fresh and correct every time, and the staff always greets me with a smile. The dining area is spotless, and I've noticed employees constantly checking on tables and making sure everything looks perfect. It's clear they take pride in their work. If you've read complaints about slow service or unfriendly staff, I can only say my experience has been the exact opposite. This location delivers quality food, great service, and a welcoming atmosphere every single visit.

This is the worst Panera I've ever been to among all the Bay Area locations. Do NOT come to this location! We came at 8:10pm. They told us we cannot dine in anymore and they're closed. All the chairs are put upside down on the table (see pic) I've been to other Panera locations before and they all close at 9pm. Why would they close so much earlier than the posted 9 pm? They should have changed their closing time online to 8pm if that's the case. Horrible service. Also, even when we tried to order for to-go, their soup is out, and their salad ingredients are out. We all ended up leaving without getting any food. Super disappointed.

Thirty min and still waiting for our food. We just ordered sandwich, soup, and salad. When my sandwich finally arrived, there were green spots on the bread. My first thought was avocado, but it's hard, and appears to be growing.

One of my go to Panera sites for catering pick up. Manager responsive and courteous even when dealing with so much activity around her and supporting her team. Called site when discovered that packed water instead of tea. Manager answered after several rings & did not put me hold despite a busy Saturday morning. She was apologetic and offered me multiple options to remedy. I chose credit to charge card, which was done the same day instead of 3-5 days. Ample space on site and noticed a couple of morning large groups of older adults enjoying conversations.

my cookie had a bite taken out of it... the service was horrible and my cookie was bright yellow... i had to wait 30 minutes for it. we were late to stage as we are professional dancers. the ambiance was horrible and it was very dim. no places to sit even though the place was empty.

I waited 10 minutes for them to tell me they didn't have the soup I ordered. Why couldn't the lady at the register tell me if she saw me sitting there. Apparently they didn't have chicken noodle soup at 10:40 a.m I'm 10/24. The cashier found out right after but did not tell me anything and let me sit there.

Needed a little something-something Hadn't been to a Panera since college! Was craving a sandwich- surprised with the new croque monsieur ! Temporarily at a Panera near you ! I added lettuce -- Hurry up and go try it ! This croissant bread is delish !!! One of a kind! Best invention since -- plain sliced bread ? Please don't take it away ! Maybe keep it permanently on your menu ?! Don't be surprised if you see me here tomorrow! Clean dining and front register - friendly service!

My favorite part about Panera is the mobile order. The mobile app is so easy to use and I can order my stuff after I drop my kids off to school and just go on my way to pick it up... Theoretically. The downside is about 50% of the time this location specifically seems to have some mismatch in their estimated time of readiness and I end up waiting a lot longer and often have to ask them for my meal again even though I already ordered it on mobile. I don't have this issue at other locations. Frequent orders: Mac & cheese Tomato and cheese panini Black coffee Orange scone The food is really consistent and there's plenty of seating and it's kid friendly. The booths are lovely. It's a little bit difficult to navigate because I feel like the layout makes it hard to walk through easily without bumping into people or having to squeeze by. Indoor and outdoor seating. I'll definitely be back because it's my local Panera.

Ordered a meal to pick up at 5:50 pm. Still not ready at 6:15. Air conditioning pouring in... so uncomfortable. Restaurant is filthy!

The manager was very rude to us today. We have been coming here regularly for years. We often come 15 minutes before close and never have a problem. But today, the manager - after we already ordered at a kiosk - told us at pickup that it has to be to go. I was surprised. Asked why. Then he said when I ordered, we told you so. But we ordered at a kiosk, who told us? And when we were given a "To go" and "Dine in" option, we pressed the "Dine In" option. Manager then made up story how an employee an employee had told us so. No employee had talked to us! So I added the manager to ask the employee to come talk to me. The manager then went to speak to the employee in Spanish and later the employee came in front and said to the manager say "yes I told him" and walked away. This is not the way to treat your customers.

We were refused DINE IN service because we put allergy on the food order. After giving to go food to us, the Manager said because we disclosed food allergy we had to eat their food outside the restaurant. We are asking Panera Corporate to confirm people with FOOD allergy cannot eat inside Panera, even though they did make the sandwiches and salad for us. The Manager even said all the other Panera were wrong in allowing people with food allergy to eat inside their restaurant. Wow.

Ordered ahead (rapid pick up) via app. Got to panera, app said order was ready to go. Went inside. Order nowhere to be found. Asked behind the counter, order wasn't ready. Waited 30 minutes. Order was also incorrect. Terrible.

i ordered half of a french dip sandwich. they said that it would be ready at 4:04. i got my sandwich at 4:45. someone there had ordered a whole sandwich with soup and bread. they told me that was my order even though the receipt did not have my name on it. i did not want to take someone else's order. i told them i only ordered half a sandwich. they insisted i ordered a whole one. i had the receipt on my phone. i said no, my name is not the one in the receipt. they tried telling me how i supposedly ordered the that plate. i told them i did not order that. after they finally gave up, they asked me the name of my order. i said the name it was under. they then asked me the name of the SANDWICH. mind you, i ordered this on the tablet avaliable INSIDE THEIR STORE. after going back and finding it, they again said that the plate WHICH WASNT MY ORDER, IT WAS LISTED UNDER SOMEONE ELSES NAME, was my order. finally, they made it and found my receipt. however, they made it dine in instead of to go. it took me 40 extra minutes to get my order. half of that was arguing with the staff because they tried to gaslight me. their excuse was that they were missing a person, but there was two of them and the store was empty except for some of my friends. we all had very simple orders, no more than one item. they also messed up both of my friends orders even after they clarified exactly what they ordered. i would avoid this place as much as possible. i will never be coming back again.

I am sadly going to have to change my star rating. This particular store, perhaps is getting a slight makeover within the employees, I still see a handful of the normal employees I see, they're always friendly, smiling, helpful, but today when I went in to order my breakfast sandwich from a new lady that I have never seen before, I noticed there was a lot of smoke coming from the toaster oven where the bagels usually are toasted. I tried to tell, this particular employee, and she said, "that thing always smokes. It's OK. " After I placed my order, which was a chipotle, chicken scramble with added spinach, her coworker/an employee I've seen numerous times there was abruptly trying to use the tongs to get a bagel out of the oven, which apparently was smoking because it was on fire/stuck! It got incredibly smoky inside and the lady at the register in front of me just seem to not care/brush it off. Interesting. Lol. Sad to say when I got my sandwich and went back to my house, it was incredibly small and looked nothing like the picture. I guess I'll just have to travel across town and go to the Campbell location since there. New employees tend to be more helpful/considerate and their items you order look like the picture.

Pre-ordered ahead online for a single toasted plain bagel. Arrived at the store shortly afterwards and it wasn't ready. Then I started waiting in the store for over 20 mins, and even asked a worker what's going on. They said "it's coming." Waited another 20 minutes. Seriously ridiculous at this point. From start (on app) to finish (45+mins in store), it took almost an hour for a single bagel to be handed to me. Ridiculous. Avoid this location.

Rapid pick up is smooth, the stuff is typically always out and ready. The cups aren't always out in time for sip club but I appreciate that they let me use my reusable bottle for the drink once I order! Trying to be environmentally friendly! Their bagels are always delish! Love that they have like sparkling water as a calorie free sip club option!

Everything went wrong. Ordered 2 same sandwiches Got 2 different sandwiches. Tried calling to get some kind of response. I'll have to go tomorrow and beg them to fix this. This was my very first visit of this establishment. They did not give a good impression. Wish I could say to food was good but it was overshadowed by not getting enough of what I ordered. The 2nd sandwich was a grilled cheese which probably would have been good if I'd known I had a hot sandwich in my bag. They probably lost a customer for life. But I'll bet they don't care.

Terrible customer service from the manager on duty, Ana. She was rude and did not provide the customer service that should be expected at any Panera Bread. I will never go back or refer any family or friends to Panera Bread-Cupertino due to Ana's actions and reaction.

My wife and I eat at Panera bread at the Steven's Creek location. Typically we go at night on a weekend, and the food is prepared well. This week I needed a few sandwiches for lunch for the week, so I ordered and picked them up at 9am. They were very stingy with the turkey, and really it looked sad like it was leftovers. The bread was also soggy. I was very disappointed. Even with a coupon, a ripoff.

Ordered from app and tried new sandwiches and salads . It was so good . Good service but missing chips in our order

Free Wifi is spotty. I was NEVER able to order when connected to their free Wifi. Big miss. App is glitchy. If you don't mind that it is okay. Fix your wifi and / or app.

I would use 0 stars if I could. I've been a long time Panera customer and I enjoy my unlimited coffee subscription. I take enjoyment in stopping by Panera on my way to work most days. I already wrote a review a couple of months ago about at this same Panera in Stevens Creek. Just when I thought my experience couldn't get any worse, they easily proved me wrong. They have gotten my order wrong more than a handful of times in the past and this current experience is the icing on the cake (for now...). First off, I ordered a large coffee with my sausage, steak, egg and cheese sandwich on a brioche bun. I went to the counter to ask for my LARGE cup. Manager hands me the cup. I had a feeling it was the medium but I couldn't really tell. I go to the coffee station and notice someone else with a bigger cup - so i know manager handed me a medium cup after I VERBALLY requested a LARGE cup. I firmly believe that customer service goes a long way and people go to places to have positive experiences, especially from workers. When I went back to the manager to tell him I wanted a large cup, he gives me major attitude telling me to tell him for a large cup next time as if I wasted HIS time! What a joke. At this point he has already set me in a bad mood to start my day. I expressed sternly that i asked for a large cup and to watch for his attitude. While all this is going on, the guy making my sandwich is splendidly screwing up the order. Manager "checks" the order and hands me the bag. Brioche bun was hard as a rock. Of the nearly 8 years of frequently eating at Panera, never had a hard brioche. It was like a breakfast sandwich on a crouton bun. Manager tells me all their brioche are like that, and i tell him that they shouldn't be. On top of that, I specifically asked for sauce on the side and not in the sandwich. The sauce was in the sandwich of course! I ASK them to make me another sandwich with a different bun. They make my new sandwich thinking I can finally enjoy in peace. Boy I was wrong. My re-made order was again "checked" by this so called manager prior to handing me the bag. I sit down with me coffee which has cooled off by now, to discover in amazement my order was still wrong. My order is very specific and has sausage, steak, egg, and cheese with avocado. After sitting down and finally thinking I can eat, the sandwich was missing steak AND the sausage and was just egg inside! I went back again to tell them they messed up yet again the order. Another staff offered to give me my money back after they re-made my sandwich a second time. This is fine but this establishment needs to consider the customers' time and also make sure their experience is very positive. I come to Panera to have some enjoyment prior to starting work. Messing peoples orders is fine once in a blue moon but to do this over and over again at the same Panera is unacceptable. I wish there was another Panera nearby but this Panera is on my route to work when i commute with my wife 3 days out of the week. The following week the fun continued. I ordered my usual with large cofee. I ordered online and waited 15 minutes before going in. I went to the counter and asked for my coffee. The staff member who offered to give my money back last week was tending the counter. Remember that I already ordered online 15 minutes prior. She had a bunch of ticket orders in the counter. She comes to me with an attitude and points on the tickets and ask for my name. I calmly tell her and she says she doesn't see it. With an attitude, she says to prove to her my order. Unbelievable. She proceeds to give me attitude and asks me to manually put my number in their system when i already showed her my order on the app. I've been an unlimited sip subscriber for years and I never felt so provoked over a coffee cup. The manager and this lady staff member need to take some customer service classes. This Panera is in one of the nicer neighborhoods and it's a shame they treat their customers like this. Like i said, i wish i can go to another Panera but I value my commute with my wife and on these days this Panera is the only one in my route to work. HORRIBLE MANAGEMENT!!

The picture explains it all. Why did I waste my money at Panera. They call this a sandwich. In addition to the sandwich I had a choice of an apple, a bag of chips or a slice of bread to supplement the sandwich. I will never go to a Panera restaurant ever again.

Sandwich was so small and forgot cookie. Ordered previously snd they forgot to put bacon bits in mac and cheese. Place is run a bunch of dumbasses I suppose.

This place is very convenient to the vicinity of my work. I am able to place a mobile order from my Panera app or in person at a kiosk. They were one of the few places that was successful for their mobile orders (during the Covid pandemic), especially curbside pick up. Everyone literally goes to this location. I have bumped into many families and staff from the nearby school. There are plenty of seating areas. Their service is quick & efficient. I enjoy eating their chicken salad sandwich, but I personalize & add other veggies.

This Panera is a bit busier than other Paneras, which resulted in food shortages such as the Asiago Bagel and so on. However, this only occurred on the day I went so it may not be an everyday occurrence. FOOD: Pretty good overall! I ordered the Caesar Salad and Chicken Noodle Value Duet which was pretty good. I did add a note to take out croutons I'm the special instructions, however the workers were really busy so they missed it. Since I ordered at the kiosk, it may be better to order with the workers if you have special instructions. LOCATION: I like the layout and area of this Panera alot. It's really close to De Anza College, making it a pretty efficient study spot for students over there. The inside was nice and roomy and it was a pretty nice place to work. CUSTOMER SERVICE: Overall, pretty good! I ordered with the kiosk and the food was contactless so there was that.

I love panera but this is crazy. For the amount chicken I got in my sandwich, this should be worth like $5, not $14. Had to go to the app because The sandwich comes with a BBQ sauce and red onions, and this is what I got.

The most poorly run Panera I have experienced when the store manager isn't present. Constantly out of coffee, Splenda even when it is not busy. And service by one male and one female shift mangers (Lucy) is often terse and blatantly rude. Lucy yelled at me for bringing the half and half containers up to the counter to be refilled because they were sitting by the coffee empty as usual and being ignored. lol The new possibly store manager has improved food getting out timely, but don't like to wait 10-15 minutes for my coffee half the time and definitely don't like being yelled at for bringing the empty half n half dispenses to them so I can fix my coffee and go.

After waiting around for 30 minutes at least, the lady at the front said the wait is 30-45 minutes. One person just left without their lunch. It would be faster to eat at a proper sit down restaurant. Also often the order is wrong. Like if you ordered a certain side, you get another; or you order a bread bowl and they forget it, or you don't get dressing. Every time I come here I remind myself not to come back but I keep hoping it will be better. Now that I have written the review I hope I remember.

It had been awhile, and Panera had some new items and enticing deals, so I figured I'd give it a try. The chicken is rubbery and unappetizing. The service at this location is very bad. I had to wait nearly ten minutes after my order was marked "ready" before my food was actually ready. The staff looks stressed and tries to avoid eye contact with any customers. If you try to get their attention they seem very annoyed. While I was waiting I saw some weird stuff, like one guy poured fruit from one plastic cup into an identical looking plastic cup... the only markings on these cups is a best guy date... that doesn't inspire confidence. Parking is horrible. Restaurant is stuffed full of stressed out people. Do not come here.

Friendly employees and always proactive to help. Would love more electric plugs! ??? They're quick to make sure the beverages are filled.

I used to love Panera, but I haven't gone to one in a while and for a good reason. The ones I've been to recently have gone downhill in quality, especially customer service. I dropped by Panera around 4pm on a Thursday to grab a filling snack. I ordered a broccoli cheddar soup (small), which came with a side of my choice, and an iced Madagascar vanilla latte. My food came out promptly, but I noticed that my drink wasn't ready. I went over to the drink section with the blenders and saw a manager... yes, a manager... texting on her phone not minding that I was right there waiting to be attended to. I finally said, "Is my drink ready?" She looked at me, looked at the ordering screen, and then proceeded to make my drink. The coffee flavor was really watered down. I could've gone to McDonald's and had a better iced coffee. I sat down at a table to enjoy my broccoli cheddar soup only to realize that it was cold... like it had just come out of the fridge. The server probably heated it up but not all the way through. I brought the dish back, and the cook provided another round of soup that was much better. Definitely warmed up.

One of my go-to spots to study or do work. Plenty of seating (indoor and outdoor). Very nice ambiance inside. I love their soups! Especially the tomato or wild rice. Service is usually pretty fast and polite.

This Panera location is by far a great location with an amazing staff, service, and a great welcome as you enter the restaurant! Norbey is always on the go taking care of each customer and staff! Thank you!!

I ordered pickup here for lunch, and it looks like they were pretty swarmed (or slow) with orders since there were lots of people waiting for their order too. It took 10 minutes after the original intended ready time for it to be actually finished. I got the Green Goddess Cobb Salad with Chicken, and my boyfriend got the Turkey BLT, Tikki Masala Soup, and the Mango Yuzu Charged Lemonade. My salad was up to my expectations, nothing amazing but not bad. I asked for light dressing, and it does seem like they gave half the typical amount, and they even put it on the side. We heard that the charged lemonade had lots of caffeine and was too easy to drink, and I agree - you couldn't taste the caffeine in it, it just tasted like a not-too-sweet lemonade, and I felt the crash an hour later when I only took a few sips. I didn't try his sandwich, but the soup was pretty interesting, like a chili with some tikki masala spices. I don't think it's my favorite soup, and I didn't notice any meat in there despite the description.

Panera Bread was a good choice for lunch. The dinning area is large and seating feels very private at the booths. Staff here is very friendly and helpful with your order. Ordered a Caesar salad and half a sandwich with a drink. Our meal was delicious and a good size portion to share with my one and only. Was a very satisfying meal.

I ordered simple outlet but was charged for oatmeal strategy Peacan. It was a lot of brown sugar and min strabery

Beware- check and double-check your order and receipt!! I returned to the counter for a missing drink and then later for a cookie they also forgot to include. Whoever is working behind the counter should be checking orders are going out accurately and completely.

We catered from them frequently. This is what we normally get. They are always come in trays and individually packed. Soufflés are my fav! Even utensils are individually packed. Granolas are separated from the yogurt with a plastic tray.m so it doesn't get soggy.

The blonde hair woman who worked around 6pm on 1/31 was the WORST EVER to my friend. This worker was incompetent, disrespectful, and rude. Not only did she have a terrible attitude and kept yelling at my friend but she called my friend "stupid" in Spanish to her coworker out loud and my friend heard it. She also kept giving dirty looks. I hope she gets fired honestly. They gave my friend a cold bagel and the wrong drink too. Another thing is that those workers were racist. They were so nice to another customer who was a white woman and even gave her a free cookie. But so rude to my friend who is asian.

This place has an excellent selection of delicious food that serves our entire family! Soups and pastries our picky kids actually eat. Healthy yet hearty sandwiches and salads that my wife can enjoy. Coffee that is bold, fresh and unlimited. What's more, the staff is friendly, fast, and considerate (my kid wanted a little extra bread for her soup, no problem, on the house!) My only gripe is the swarms of flies/gnats on the pastries, that is just gross and I have seen it at every Panera since the beginning (seriously a glass case does not reduce the desirableness of your baked goods, it only makes them more appealing). Keep up the great menu, we'll be back soon!

New chicken sandwich is big fail Tempature was so cold especially the bread was so so so so cold that it was from the refrigerator. Idk how chicken can be cold when it's cooked. The sauce was salty and not spicy. No vegetables.. or any other component in the sandwich..... and bomb, 12$ Piece of apple came with it when we asked for sliced. Looked not rinsed.... Dirty... Just can't Frozen strawberry lemonade was also big fail. Nothing lemony, bland ice. Big big big big fail.

Panera is certainly losing their customer service and quality. Ordered 3 lunches and only 1 had everything ordered. They missed the dipping sauce for their "new" French dippers. I wasn't even given an option to order it so I assumed it was included. Forgot the apple. No napkins. Sandwich was soggy and the broccoli soup was really runny. Not as thick as prior orders. Couldn't talk to anyone they were busy. My name was not on their board as "order being rec'd" or in the process of being made. Order not on the pick up shelves. Called the restaurant instead - quicker than having an employee help - and they had it. They just did not enter it. WTF is that about. Trust me Woodbury has hundreds of lunch options to choose from.

This is the salad I ordered from Panera Bread. 1/3 of it is like this, completely inedible.

The flavor of my sandwich was good, but it was mostly bread. Hardly ANY meat in it at all. Kind of a rip off.

Zero stars-- nada, zilch! I ordered $54 worth of pastries/sandwiches to go, and when it was time to pay the tip came up automatically, and as a gesture I gave $1 to this young man who rang the items on the register. The audacity when he made a snarky comment "All that work for a dollar!" What's happening here? Do we have to tip 15% to folks who press buttons on the cash register now? It's a completely different story, if I sat down & ate in store. Why has the tipping culture ran amok nowadays?

Wanna hear a joke? The chicken noodle soup at Panera. $7 for this bowl of chicken noodle soup that has only one piece of chicken? And the staff's attitude is very poor. Would give 0 star if there is such option.

Frankly, not my favorite Panera. "Whatchatalkingabout?!" I hear you asking. "I thought all Paneras were the same . . . as fungible as Big Macs and Toyota Corollas. Like, if you've been to one, haven't you been to them all?" Alas, young grasshopper, this is unfortunately not true. And I have been to a LOT of Paneras. Because this company, through its many promotions, has provided me with free coffee off and on since the dark Covidy days of summer 2020. I frequent this one simply out of convenience. All I order is coffee or soda. And they can't even seem to get that right. The cup is NEVER out on time. I ALWAYS have to ask them. Sometimes I show up THIRTY MINUTES after placing a mobile order for a single coffee cup and it's not on the rapid pick up shelf. This never happens at the Mountain View Panera. Never at the Almaden one. Nor at Serramonte, or across the bridge in Novato. Not even in the hinterlands of Ronhert Park or the Gucci-panera of South Coast Plaza. Only in at this Panera. What's up, Cupertino? Does time just move more slowly there?

This is a great spot to study or do some light work with food. You order off a kiosk and drinks are self serve. My order with the Chicken Chipotle Sandich didn't take long and the sandwich itself was delicious. Not all of the tables or booths xome with power plugs so check before you settle down. The parking lot is a bit small with limited spaces, the spots closest to the curb are 30 min time limits.