Veronica R.
Yelp
I'm a regular here, but it's been a while since I last dined at this establishment. After today's experience, I won't be coming back. The customer service was terrible. When I politely asked the lady plating the food--a short, older Caucasian woman with red hair and a nasal voice--if my order was ready (because I didn't want to assume), she responded by vigorously tapping my plate and saying, "Brownie here, brownie."
I asked again because I didn't understand her, and she mumbled something to her coworker before saying, "Sí, brownie here." Her overall demeanor was unfriendly and unprofessional, with a dismissive and condescending attitude that made the interaction uncomfortable. The way she responded made me feel as though she didn't think I could speak English, which I found offensive and a little racist. I had clearly asked in perfect English, "Is the order ready?"