Panera Bread

I am absolutely dumbfounded about the quality of service, sheet apathy and contempt I have been treated with today at Panera lone tree. From start to finish my experience today has been disappointing to say the least. I placed an order for delivery today with Panera for an office event, something we regularly do. We’ve never had a problem before or if there was an issue it was generally minor and quickly resolved by a member of staff. Today’s order arrived 30 minutes late, and arrived missing several items. To make matters worse we work in a large office building and the dasher didn’t even bother to come to the suite but simply left the item in the second floor lobby, marked it as delivered and then just abandoned it for anyone to take. We had to scramble last minute to make arrangements for the staff members who weren’t going to get fed. I called to speak to someone and was asked if I could hold. I stayed on hold for around 5 minutes when the young lady comes back in the phone she asks me for my order number, I asked her to bear with me a moment while I got it she goes “oh my god” in an exasperated voice despite it being literally seconds and then she hangs up the phone. I call back and this time a manager answers me, shes swamped as it’s the lunch rush which i get and she tries her hardest to take my info down and issue me the refund on the missing orders but was not able to talk to me about the lack of professionalism of her staff due to the rush. I called corporate to talk to somebody, they weren’t stateside she seemed super apathetic about it, didn’t seem to care and sounded like she was reading a script. Said she’d pass it along and go have a good day. Will not be patroning our office orders with them again

This location is filthy. Zero pride in their work- we were told to order at the kiosk. We ordered 2 bagels and 2 coffees. It took 10 minutes for them to call our order and they served us 2 cold bagels in a joint plate. The coffee was old and creamer had been sitting out who knows how long. Staff looked inconvenienced. $18 for 2 BS bagels and old coffee. It was a last resort to come here and now I’ll never return to Panera again

Not a good option for a quick stop. The self-serve kiosk directs you to grab your own drink cup, but none are present. Waited for an employee to be free, when made aware of why I'm standing aimlessly in front of the self-serve kiosk looking for self-serve drinks, the closest employee told me they don't make the cups readily available at this location due to "people stealing cups". Punishment being passed on to paying customers aside, why even have the kiosks?

I’ve come to this place many times to work and the atmosphere and service was always great last year. I haven’t been over in several months which is why I was so surprised as the reason why I’m leaving this review. When I came in to order the Lady that took my order was named Denice (sorry bad at spelling) and I think her name tag said something about management and seemed annoyed because I forgot I wanted a drink and put in my rewards. Then I noticed they had moved the mango drink to behind the counter instead by the fountain drinks. I think it might be because of the high caffeine but she made a comment about how I didn’t tell her I wanted that. Not only that. But when I was waiting for my food they incorrectly told someone’s food was ready once and then again when after I got my food. When I got my food the new hire (Dean) at first didn’t give me a plate for my soup along with no spoon or bread bowl. Which I understand and empathize cause he told me it’s his first day along with he was the only one prepping food which it’s not his fault but whoever is in charge. Dean was really nice and in my opinion took his first day food rush and getting yelled at amazing. When I asked for my bread bowl there was an older smaller worker in an orange Panera hat that yelled at him saying bread is bread and that everything is sour. I know it was during a busy time however it’s never ok to treat someone like that. That what drew the straw for me especially when I found out that today was his first day when I asked for that employee’s name that had yelled at him. He didn’t know cause it was his first day. Not only it was messier than the last time I came in. I used to work in retail and had to deal with stressful and difficult times and coworkers as well as customers. So I know how to at works (despite it being the food industry). So it could be why there were tons of plates piled up (image posted below) I just think they need to hire more people at this location and quality people. I also noticed that on my receipt it says the cashiers name was John and according to the ladies name tag she’s not John. I stayed finishing my review and John came in. I don’t know if it works similar to retail but you’re not supposed to use other people’s log in. I don’t know if it’s because I came at a semi- busy time and were obviously understaffed however I think that shouldn’t be an excuse to treat colleagues and or customers poorly. The food was great and yummy as always.

I had a wonderful experience at this Panera location thanks to Camille. She was incredibly kind, polite, and treated me like family while helping to resolve my issue. Her warmth and professionalism truly stood out, and I’m so grateful for the way she handled everything. I sincerely hope she continues to thrive — she’s a gem!

Wow, not customer oriented and I'm one of those customers that don't need special handling. The little lady taking the orders looks like she got up on the wrong side of the bed. I was up twice and both times she acted put out and was a grump. I don't expect a song and dance but first thing in the morning, come into this with somebody who looks like they don't want to be there, much less talk to anybody. Gee, I actually had the nerve to make her do her job. Judging from a lot of the reviews and no responses from the franchise owner and/or manager, seems they don't care. Maybe it was a manager that rang me up? At any rate, hope you all have a splendid day and things in your lives start getting better.

This place is SO dirty!! We walked in and sat down and there were hairs and dirt and dust and food just caked thick on all of the seats and the tables so we thought if the outside area was that dirty the kitchen area must also be dirty so we looked over the counter and it too was very disgusting.

The grilled cheese was more like regular cheese sandwich. The bread was warm and not toasted. The soup was almost hot and they gave me bread after I asked for an apple. Disappointed.