Sue C.
Yelp
People want to feel heard and understood. I just left there and I feel neither.
Despite the attempts of the 16-20 year old employees, I got a salad with an ingredient I didn't want, ingredient flavors I don't like and nearly the wrong bread, after being initially told I'd have to buy a whole loaf.
The employees were all very nice but the food is nothing I'd run back to eat. It just shouldn't have been this hard to order a salad.
Ordering: I ordered a custom Asian Chicken salad. The person who took the order was a doll - personable and easy to engage. But she checked off 'apple cabbage slaw' instead of 'napa cabbage blend' so my dressing-free salad was doused in apple vinegar, sugar and mayo. I hated it.
I asked for a piece of bread from the guy who went to the bakery area when he saw me looking at the baked goods. The counter person was taking my husband's order. I asked the guy for a slice of Country
White bread and he told me they sell it by the loaf and he'd have to ask the manager if they could bend the rules. I told him I just ordered a salad and he asked if I wanted a side of bread. I said yes. He told the person at the counter so she could ring it up. (He told her he wasn't sure how to ring it up. Another employee told the person taking our order to use a slice of bread from the breakfast menu. But the counterperson knew to ring it up as a replacement to the chips. Curiously the receipt showed it as a replacement of the baguette. That would have been fine except the prep area gave us baguettes - we checked the bag before we left the restaurant and had them swap out the baguette for Country White - except they gave us sour dough, which I really dislike.)
We each got salads - my husband got a side salad - and we don't know how but their greens tasted sweet. We would have preferred savory. I think the apple cabbage slaw leached sweet all over my salad. The chicken was marinated in something we disliked so the chicken, while 'real' food, was a miss for us. (The chicken looked like it'd been marinated in Italian dressing - flecks of red and black pepper perhaps - nothing Asian in flavor.)
I added fresh ginger, habanero peppers and cucumber to my salad when we got home. It's still not anything I'd want to eat but it's just a meal, I'll eat again. Never this salad, that's for sure.
I loved that I could customize the salad. I loved that they offered calorie info - even for the bread. I loved how hard the kids tried to deliver a good customer experience. I hated the food. I hated feeling that no one listened to my order or delivered a meal I'd want to eat.