Elli Sweet
Google
New visit:
Pounding music when I couldn’t hear myself. Not proofed pastries and bread. And overall their pastries looked very unappetizing and not fresh. Slow and unfriendly service. Brought my granny to eat here and she was treated very unpleasantly by the kitchen staff. But when it came to correct their errors, they gave me a mean look and argued that the half missing ingredients that’s how it should be done. When I showed them their own app with the menu item, they’ve just thrown my missing ingredients in my plate. 🤦♀️
New review: Jordan was in charge of this Panera in the morning and he did an awful job by messing up the orders and acting offensive and unpleasant.
3 of 3 items all had problems: either missing ingredients or having extras. Paid for avocado sandwich, didn’t get any. My party ate and I was waiting for 15 more minutes for my sandwich to be re-done. Jordan was using profanity with his younger team members and mostly was yelling instead of managing in a professional manner.
Original review:
All Panera locations are having different issues (some of them so bad that I don’t simply go) but this particular location is the worst in food quality and preparation: the order is never ready for the scheduled time, the quality or look of the baked goods could be from sad to horrible looking, bagels often looking flat and not appetizing (I’m pretty much confirming other bad reviews). But this week they went above and beyond to get the prize for the “worst Panera ever”: I’ve ordered a box of bagels and cream cheese for pick-up, and a small bag of pastries, went to the rapid pick-up shelf, took my order and went to work. I do trust the receipt and the person at the cafe who said that they’ve checked items and cream cheese are inside the box with the bagels, and I shouldn’t - two cream cheese tubs were not in a box. What’s the point to bring bagels to treat your colleagues and not having cream cheese to complement them? Just chew the bread? So I called, spoke with 3 different people, impossible to proof that it was missing (of course!), so I just gave up of trying to fix their incompetence. Went back and paid for two tubs of cream cheese and one of them was a horrible quality - it was previously frozen (not refrigerated as required for the food quality) - when I opened it, there were ice crystals and it was all curd and smelled disgusting. What a waste of time, money and energy. And personnel is very unpleasant too.