Latice F.
Yelp
I really enjoy their chicken; it is some of the best. However, their service is a 0, some of the worst i've experienced in a while. The real sad part is that it came from the management team. First, I walked up to the pickup counter with one lady standing to the side ( Customer) and a young man standing back. I'm assuming he was waiting on his order. I waited for a minute or two and there were two ladies working behind the counter with their backs to the customer counter. I said hi and the one with the back button-up shirt was like how can I help you. I told her I was picking up an order and gave her my name. She found it, and when I asked her not to seal the bag until I checked and see if my order was cooked correctly, she seemed to have copped an attitude and said I would not touch the containers that I'd just paid for. I requested my food be cooked well done, so why does she have a problem with me making sure it was prepared like I requested? I then requested an extra salad dressing, and she was rude about that, letting me know it would be an additional charge. (OK) I'm not surprised with the way the interaction is going. As she was taking my money for the extra dressing, the lady that was standing there just inquired about her order, and she received a response, I will let you know when it's ready. Sometimes, it's not what you say but how you say it. I didn't get her name, but once I walked out the door, I called to ask who the general manager was, and I was told Alex. I asked if I could speak with him, and sure, no problem. I was placed on hold each time for two or three minutes. Three different times. Yes, I would hang up and call back. It wasn't until the third time when I told them I was going to Yelp them and call corporate, that he finally came to the phone. When he finally got to the phone he said no one told him he had received a call. THAT IS NOT TRUE; I DON'T BELIEVE THAT AT ALL. He also told me that the lady that I was having these issues with was also the manager. All I can say is it starts from the TOP and Panini Kabob in Century City needs to make some staff changes. I love the chicken, but it's chicken. At the end of the day, I will spend my money someplace else until some staff changes are made. Just my feedback: do what you want with it corporate.