Killer Rose
Google
I did not enjoy my experience here. I was already having a tough day dealing with the loss of someone close, and I was hoping for a peaceful meal. Unfortunately, the service made things even harder.
When I arrived, the host was friendly and very accommodating about seating me in the shade since it was hot outside. That part I appreciated. But once I sat down, the issues began. I was on an important call, and the server kept coming up to me trying to take my order. Instead of waiting until I was finished, she kept pressing, asking if she could get me something. A simple glass of water or a beverage napkin would have been an appropriate, quiet acknowledgement until I was ready. It felt rude and intrusive to keep interrupting.
Even after I asked for a few minutes, she continued coming back, almost rushing me to order. Good service is about reading the guest, and in this case, she missed the mark completely. On top of that, she started venting to me about her neighbor’s dog while I was still trying to settle in. I sat and listened politely, but it was the last thing I needed in that moment.
When I asked for no onions due to an intolerance, she told me it was “too much labor for the cooks.” I was honestly shocked. Removing onions from a kebab is not complicated, and it was the wording that made the interaction so off-putting. She quickly went into “I can get the manager,” when it wasn’t even that serious. Thankfully, the kitchen did end up preparing the dish without onions, and the food itself was delicious. The kebab was flavorful, though the salad was very dry until I asked for more dressing.
After I finished eating, I waited about 10–15 minutes for a box and to pay my bill. I finally got up to head inside, and I could tell she was annoyed that I did so, as if it made her look bad. My bill came to $39, and despite everything, I still tipped her $6. But as I was leaving, I overheard her talking negatively about me not finishing my wine—loud enough for me to hear—and even shaking her head at me. That was the final straw. I could have complained and sent the wine back to be voided off my bill, but instead I paid for it. I wasn’t in the best mood to begin with, but I was not rude, snappy, or disrespectful toward her at any point. I spoke politely the entire time, even while processing a very difficult day. I sat on the patio with my small dog in a stroller at around 2:30pm