Maria Fernanda Cano G.
Google
I have been a customer at Panna on Weston Rd for years and years and I can't deny that they have made some good and pleasant changes, but today something very strange happened, and I understand that there are days like today, but I never expected the response from the workers. I placed an order for two arepas, but neither of the things I ordered came out well. One was missing something and they put it on the other one, and the other arepa, which was simple, the diablitos one, came out worse. As I said, I wasn't upset or anything, but I don't think the worker's response was appropriate. When I opened the "diablitos" arepa, I expected it to be filled with diablitos , that's what we usually expect, that's how they make the "peluda" and others that you see that they really make it. Well, this one made me laugh and obviously I approached her with a good attitude. In fact, I told her, I know there are days but... and I proceeded to open the arepa in front of them so they could see and I won't tell you a lot of the faces, yes there was the intention to change it but when I heard the girl tell me “ La medida de diablitos es una cucharadita y ahí si no puedo hacer nada "! 😳…there I almost gave up
here and although this ended up being handled by a very kind muchacho, I preferred to tell well she says that is the measure is ok, but I really told the guy leave it like that I will eat it like that don't worry but I still do not agree with that teaspoon as she said it and much less her attitude, as a customer service that I was for many years I would have handled it differently, I would have handled it like the guy at the register or better yet I would have stayed quiet and tried to fix it in another way or simply say it in another way
The others that I have consumed I have not had any surprises or simply today it was my turn
Have a great day !