Pretty girl S.
Google
The food here is truly amazing, which is why this is so hard for me to write. My experiences with customer service have left me feeling hurt and uncomfortable.
I usually come here with my sisters, and on one visit we were given a bag to carry our food. While walking to the parking lot right outside the entrance, the bag tore completely. Our drinks spilled, the food fell onto the ground, and what was left was soaked. When we came back to explain what happened, an employee did offer to replace the drink, but said the food could not be remade—even after clearly seeing the ripped bag and the food spilled in the parking lot. That was really disappointing.
On a different visit, I stopped in to grab a quick meal. My card declined, and instead of handling the situation privately and with understanding, the employee discussed it openly with another worker. I was told I needed to call someone to pay or the food would be thrown away. What hurt the most was when he then asked my younger sister—who was visiting me from foster care—if she could pay for my food. That moment was incredibly uncomfortable and embarrassing, and it crossed a line.
I understand concerns about food waste, and I truly respect that, but the way this was handled lacked empathy and professionalism. I’m doing the best I can while taking on adult responsibilities and trying to support my younger siblings, and that interaction left me feeling judged instead of understood.
This has been one of the few places I could afford to bring my sisters, and it meant something to us. While the food is wonderful, I don’t feel comfortable returning unless there is more care, compassion, and professionalism shown to customers.