Papa Gino's

On July 19, 2025, I had food delivered and my pizza was hard as a rock and my burger and fries was undercooked. I had put my fries in my air fyer prior to knowing the burger was uncooked. I called and spoke with 3 different people, the first who answered the phone, the second who picked up and was supposed to be manager, and then manager Chrissy (name I was given). I was told they would refund or replace my undercooked but not refund the pizza as that is what I ordered. I explained multiple over the phone to 2 different ppl claiming to be managers that this was the 2nd time ever that I’ve ordered from Papa Gino’s. I had ordered a buffalo chicken pizza from the one on New State highway and it wasn’t like this. The manager Chrissy then stated they made it wrong then. After looking at the menu at the store on the TV’s I realized that there are 2 different pizzas that are buffalo chicken. Even after the rudeness of Chrissy and another employee that kept laughing and thinking that it’s funny after I paid 44$ for pizza and a burger that it was messed up that it was ok to laugh at the situation. I then asked if I can get a regular buffalo chicken pizza as she was refusing to refund us a pizza we hadn’t eaten and she had TOUCHED with her hands she told me no. She then walked over to the young blk lady making pizza whispered something and they started laughing and I informed them this whole thing was being recorded and she walked away and said she was only giving me a refund for my raw burger and fries. I NEVER raised my voice and was respectful the whole time and I have it all recorded as your manager Chrissy, I’m not even sure if that was her name’ and one of your employees laughed about the situation. That employee had laughed as soon as I walked into the store and asked for the manager to when I just about left. It took her 30 minutes to want and argue about the pizza and finally giving me a refund for my whole order. I did ask for my pizza well done but I NEVER knew there was 2 different buffalo chicken pizzas on the menu as this was the 2nd time EVER in my life ordering from Papa Gino’s. I ended up going to the one on New State Highway where I seen the regular buffalo chicken pizza on the TV menus in the store but NOT the rustic which is the one that I ordered thinking it was the regular buffalo chicken pizza.

My son and myself came to grab a couple slices of pizza here tonight as a little treat. There was only a cheese and a pepperoni slice left, the woman working the cash register (who we later found outs name is Taylor), told us she could add pepperonis to it and warm it up so my little guy and I wouldn’t need to wait for a new pizza to be made. Then when it was ready she brought it right up to where we were sitting offered to get us Parmesan cheese or red pepper if we needed it and told us her name and to just shout for her if there was anything at all we needed. She was so kind and made my little guy smile. We had a great dinner the pizza was very good and service was even better. Thank you Taylor for your kindness!

Tried this Papa Gino’s location for the first time tonight and was really impressed. The Hawaiian pizza was made just right, and the new chocolate bites were a great surprise, definitely worth trying. Taylor at the front was friendly and helpful, which made the whole experience even better. I’ll definitely be back!

I've been going to the Papa Gino's on 44 since I was a little kid. I used to sit in the booth upstairs. When I first went in, nothing had changed since I was little. My girlfriend and I both ordered chicken tenders and fries. I will say that they are really good, but I wish they came with more tenders. Overall, it was good, but the place needs a huge update; it feels like it's still stuck in the 2000s.

make sure u online order has everything. like dipping sauce cause they will lie to you and say driver is on there way. CEO needs to rethink how his bussiness is run. Don, t the children know we have tracking.

A plain cheese pizza is disguised as rustic?!This is the second time this has happened here and now the last time for me. I could have bought a cheese pizza and saved some money.

On Friday September 26 my family and I ordered from the Winthrop Street location for a family party to celebrate a birthday. The pizza order was made at 5:50 and the pizzas should have been ready at 6:30. A family member went to pick up the pizzas, and had to wait until 7:15 for our pizzas to be ready. They said they forgot the cheese pizza and that took an extra 45 minutes to make… During the 45 minutes of wait time, my other specialty pizzas sat getting cold. When a worker asked the manager about our order, my family member waiting heard her reply with “whatever”. Our $100 pizza order for a family celebration ended in disappointment. When I called and spoke with the manager that night sharing what my family member overheard she never apologized. Every time she responded she said “okay”. The customer service at this location was definitely lacking.

We visited last night during what may have been the busiest we have ever seen this papa Gino’s. We did have a significant wait for our food but with the amount of people there we understood. There didn’t seem to be enough people working especially considering it was a rainy Friday night. The woman working the register remained calm and professional while managing a massive amount of people, not all of them understanding either. The rest of the workers were giving it their all to make sure orders came out correctly and hot. The team worked like a well oiled machine together and when we did finally get our food it was some of the best we have had. Thank you all for your hard work despite being clearly understaffed.