Papa Johns Pizza

Date of Visit: 5/25/2025 Time: Approximately 10:00 PM – 10:37 PM Manager on Duty: Michael Hobbs I had an incredibly disappointing experience at this location. I arrived for a pickup order and waited over 30 minutes, which is unacceptable. When I first walked in, no one acknowledged me. After standing there for 7 minutes with no other customers in the store, I had to ask about my order, only to find out my pickup sticker hadn’t even been printed yet. No one apologized for the delay. When the food finally came out, it was completely unsatisfactory (see attached photo). I asked for a remake due to the poor condition of the order. At that point, the manager, who identified himself as Michael Hobbs, came over and took the box from me without a word and threw it in the garbage. Again, no apology, no effort to resolve the situation respectfully. When I asked for a remake, he instead offered a refund only, as though that would make up for the terrible service and wasted time. Words were exchanged—not aggressively, but out of sheer frustration over how badly this was handled. I have never experienced such poor customer service from someone claiming to be a direct manager. His behavior was unprofessional, dismissive, and lacking in any basic customer service training. I do not recommend this location. The way my concerns were handled was unacceptable, and I hope this feedback leads to proper staff training, especially at the management level.

Man I’m really pissed off because I feel like I pay my money for just simple common service. So I order my pizza go to pick it up and my box is wide open I ask for my order and the girl with the big lashes brings me the open box. I ask is that my order with the box wide open she get an attitude and say sometimes the box don’t close and tells me you can look at it. So I wouldn’t lose my cool I took the pizza when I go to look at it all the toppings I asked for isn’t even on it. I usually don’t leave reviews but this situation got me fire hot and I just got to accept it to avoid conflict and I hate that for myself. Do better yall as human beings because it’s getting ridiculous the way store treats customers and even operate !

Absolutely unacceptable service — avoid this location at all costs. I placed an order at 6:00 PM, with an estimated delivery time of 6:45–7:00 PM. It is now 8:30 PM and the order STILL has not arrived. Nearly 2.5 hours for a simple delivery is ridiculous. What makes it worse is the complete lack of communication or updates from the store. No explanation, no status changes, nothing. This experience has been a total waste of time and has genuinely ruined my appetite. I strongly advise that you do not route any deliveries from this Papa John’s location. Choose a different store or order from another restaurant entirely. This location clearly has no regard for customers’ time or basic service quality

Order took an hour, then they gave the incorrect address to DoorDash. Called in to explain the situation and the dude argued with me, telling me I put the address in wrong when I was literally reading exactly the address that was on my order... I had to repeat myself about 3 times before they finally agreed to deliver the pizza again (to the correct address).

Started eating pizza and realized the dough was still raw. Returned to the store and got a refund. Won’t be returning.

🤢ROACH IN PIZZA🤢 So I ordered a pizza and had it delivered plus other things not only were some items missing but my pizza had a ROACH cooked in the cheese 🤢🤢🤢🤮🤮🤮🤮🤮 when I called the store the female put me on hold and hung up the phone after I told her my issue was that I had a bug in my food that was just delivered to my home so I had to call back and she placed me BACK on hold and after 5 or so minutes hung up again! I proceeded to keep calling until I was able to speak to the “store manager” which was a feminine speaking male (never got a name) and he then lied to me and didn’t help resolve my issues but not only that he told me that I was would have to PROVE that it came from their store! 🤔🤯😤 so yea if you wanna get sick or eat some roaches then go ahead and order from them 🤦🏾‍♀️

This is not the first time papa John’s has done this but I swear they give my order away every time. We ordered 45 minutes ago and they gave our pizza away to somebody else for the 2nd time! I’m starting to think it’s all the papa John’s at this point! Now we have to wait for them to remake our pizza again with no compensation at all…. The cashier walked up eating so I don’t know if he eating the pizza or not he couldn’t even talk his mouth was so full! Lord help them

JC was so helpful on the phone! MVP of customer service. I appreciate her help with my order and she was so kind and understanding!